TLG Great Fun Scam

Do not buy your airline tickets from Air-Tran and – read why below.

Last night, I got an email notification from my bank about some weird fee being charged to my account. I immediately logged into my account and saw this:

Miscellaneous Transaction – TLG*GREAT FUN 866-894-2721 CT – ($38.99)

Wait a second…TLG Great Fun for $38.99? What a heck is that? I know for sure that I do not use my debit card for online purchases and I couldn’t understand where this charge was coming from. Lola was also clueless about this transaction and we both knew that we never authorized it.

I then picked up the phone and decided to call the listed 866 number. It was late at night and obviously the voice message said that I needed to call during normal hours. I then immediately called the credit card service number and blocked all debit cards, telling the service that my account has been compromised. When I brought up the fishy transaction, the guy on the phone told me that I would need to call my bank to dispute the transaction. Damn! Oh well, I decided to call my bank first thing in the morning and meanwhile decided to look up “Great Fun” in Google.

It wasn’t surprising to see that I was not the only person who got screwed by this company. Apparently, there are thousands of people who also had an authorized charge from this company and they had no idea why and how the company obtained their information and credit card numbers. Typing “TLG Great Fun Scam” in Google resulted in many pages of complaints from all kind of people and some claimed that they were ripped off with $150 and more in a similar way. I then noticed a message from one of the posters, who claimed that he has never used his credit card for anything but a one time purchase of an airline ticket from Air-Tran. Another claimed to have only used And boom – it hit me right there and I realized that we also purchased an airline ticket through Air-Tran about a month ago. And I know for a fact that we didn’t sign up for any special memberships while buying the ticket, because we know these things too well!

So, this morning, I first called my bank and told him about what happened. They made me open a dispute claim that I have to fill out, sign and send back to them, which might take up to two or three weeks to be processed. I then called Great Fun’s 1-866-894-2721 number to see if I can find out where and how they got my credit card details. A lady picked up the phone and looked up my information. She then confirmed that my membership was activated through the Air-Tran website! She stated that I explicitly agreed to their terms to become a member (which I know for a fact is BS) and that once I made the payment, they obtained my credit card information and started my monthly subscription. I told her that I never subscribed to any memberships and never authorized any payments, to which she responded that she canceled my account and that I would no longer be billed for their services. When I asked her about the current charge, she stated that she would not be able to help me with that. I got pissed off and told her that if I did not get my money back within the next 24 hours, I would be writing a complaint to BBB and joining thousands of others in a class-action lawsuit. She then quickly transferred me to her supervisor. After listening to my brief story, the supervisor told me that I would get my money back within the next week or so (which I do not believe will happen).

The next thing I did, was call Air-Tran’s Customer Relations department to file a complaint. I told them about the “Great Fun” incident and they already knew about the company, telling me that they had “a partnership with them”. Excuse me? Since when did dealing with scammers become a partnership? The lady from the CR department was telling me that I had to explicitly agree to become a member of “Great Fun” and create an account on a redirected page in order to be billed for those services. I told her that I never created any member accounts anywhere and all I needed was a damn ticket! I asked to be transferred to the corporate office or someone higher up at Air Tran and she said that she would not be able to do that. She collected my contact information and told me that someone would get back to me soon.

I decided to share this story, because everybody should know that Air-Tran and some other large companies such as give away the private information of their customers to third parties, without getting their explicit consent. God knows how many customers have been ripped off like this and this is all happening through companies we thought we could TRUST.


  1. 1) ryz
    March 27, 2010 at 10:56 am

    Thank you for posting this message. We just noticed the same charge on our credit card and wondered what’s going on here.

    • March 30, 2010 at 11:40 pm

      ryz, you are most welcome! I hope you were able to get your money back.

  2. 2) Debbie Dean
    April 21, 2010 at 2:04 pm

    Just had this happen to me! I need my money
    back.If they work half day working instead
    of stealing ,we would all be better for it.

    • April 22, 2010 at 12:42 am

      Debbie, give them a call and demand your money back – they should credit it to your account within 2-3 weeks. Hope you can win the fight!

  3. 3) I just noticed a $14.99 charge on my CC from 'Great Fun.
    May 20, 2010 at 7:49 am

    I just noticed a $14.99 charge on my CC from ‘Great Fun.
    I called them up, cancled automatically but they still charged me.
    I looked them up and found plenty of sites who say this thing is a scam.
    I called up my CC company and told them I was being scammed and they put me on 3way with ‘Great Fun.
    They told me that when I ordered from Miles Kimball this christmas that I automatically signed up for some rebate thingy.
    The first guy sounded like he wasn’t going to refund me for the 4 MONTHS they had been charging me. I threw around words like fraud, illegal and even found online a class action law suit against them that I threatened to join.
    I asked to speak to someone else and got Michael Wright who promises to refund everything within 2 months.
    If 2 months passes and I don’t get it all back I know who I’ll be calling…
    Michael Wright at 800 290 8603 and I WILL join that law suit and bring them down!

  4. 4) grego
    July 30, 2010 at 4:57 pm

    They are now billing quarterly to avoid credit card dispute guidlines. Got signed up through Footsmart. Somebody needs to start a list

  5. 5) Brenda
    September 3, 2010 at 1:33 pm

    I am furious with both TLG and Chase. My 83 year old mother has been paying her Chase Mastercard on time every month even though SHE HASN’T USED IT IN A YEAR. She does not have internet on her computer, let alone would she be interested in any TLG related offers. My mother stopped using her credit card after the amount reached $1000 and planned to pay it off. She is hard of hearing even with hearing aides, and it is difficult for her to read small print even with glasses. She did not pay attention to her credit card statement and was reluctantly paying it every month. She finally told me that her card is now maxed out at $3000 and she doesn’t even know why. My mom had been paying these “TLG” parasites every month believing she would get in trouble if she didn’t. She lives in a rent-controlled apartment building with not a dime to spare and these people are taking her money for services she never even received, let alone signed up for. This is a sickening world. I can’t even wrap my head around the fact that even after a class action lawsuit for $25 million in 2006, these people are still getting away with this. And I have just recently found out that Chase is in a relationship with TLG (formally called Trilegiant) and allows them to charge their innocent customers for absolutely nothing. I’m appalled. Someone needs to do something about this.

    • 5.1) hank
      October 3, 2010 at 8:05 pm

      TLG Great fun is a cheating company and they are kind related to chase. I have been billed by TLG for almost two years I have no idea were they got my credit card number. One most important fact is that chase is with them……….. I reported to chase another different frault and Chase switched my credit card number. The TLG charge still keeps posting on my new chase credit card with new number. How can TLG do it without the help or default approval from Chase? Chase is only refund me four charges of 12.99. What about the rest of my money? Can I take action on chase for helping TLG to post on my account?

  6. 6) Larry Cantley
    February 3, 2011 at 11:25 pm

    Posted a don’t buy airline tickets as they partner with Great Fun a scam being used. Many banks and companies are “Partnered” with them which is a true sign of our contry’s ills. I never signed up but have been paying a credit charge that I was overlooking. My fault. Watch the pop ups when charging on line as you may be “Partnered” into a headache. I love AirTran but admonish them for being a partner with scam artists.

  7. 7) hank
    February 4, 2011 at 9:03 am

    They will not give all your money back until you threaten them with “class action again them”. I talked to first representive over the phone, she was able to give me couple charge back. Then I have to talk to her boss, another higher level. The boss, he is able to give me more back. But it is then very difficulties to talk to them. From the conversation you can feel that they are guilty and they knew it. But they just don’t admit it and they deny it. I have to tell them several time that ” you know, there are several pending class action against your company and I promise you that if I don’t get my money back, you will loss more for that”. Then he is afraid and he has to pass me to another higher level lady. The higher level lady didn’t speak to me much, but just confirmed what I want. She gave all my money back. Two years’ charge of 12.99/month. They are criminals and they dare to make crimes. America is sinking, without solving this shit.

  8. 8) Mel
    April 18, 2011 at 5:33 pm

    I just caugh this same thing on my credit card statement. She tried to only refund me two months after taking 12.99/month for 3 years! And I never caught it until now!! I asked to speak to a supervisor and told them all things I have been reading and they agreed to give me a full refund, I just needed to fax it to them in writting.

  9. 9) AKE
    May 20, 2011 at 1:53 pm

    This number is invaluable for your refund with Great Fun ****877-346-8803****. In fact, this number is only provided to those who take the time to fax/mail in a refund request in writing. They have a drawn out process for refunds so that the customer will be worn out & give up.
    It begins:
    1. Call number provided on credit card statement: Then talk to rep who will probably inform you (as they did me) that your not eligible for a refund.
    2. Then ask or command to speak to supervisor, who will tell you probably you’re only eligible for a portion of a refund.
    3. Written Request. Then supervisor at Great Fun will then inform you that you must perform a written request to be mailed or faxed to receive all of your refund.
    4. Within weeks you’ll receive a response letter included with a claim form & the lovely number 877-346-8803. Call this number & you’ll reach a less combative operator who will ask you to fax/mail the claim form to receive the full refund your due.
    5. Refund
    that’s how it works, a drawn out process to discourage but eventually following the above steps, you should be refunded. good luck, i’ve sent complaints to all available consumer protection contacts & i hope you do as well.

  10. 10) su
    August 18, 2011 at 9:01 pm

    Great Fun charged my checking account $12.99 without my permission for 2 years. Stupid of me for not noticing earlier but must have mistaken it as my Netflix auto payment.
    I called the number on my bank statement and told them “I’m calling regard to monthly charges you guys took from my checking account without my knowledge.” The rep sounded very annoyed and asked me if I want to cancel the membership. I told her that’s what I’m going to do for sure, but before that I need to know how they got my information and how many times they charged me blindly. She said when I used it offered me a free membership for GreatFun (or whatever… she spoke very quickly. I had to stop her at least 5 times to make her repeat what she was saying) and that was how they got my info. I’m 100% sure I didn’t accept nor use that free membership (I didn’t even know what ‘Great Fun’ was until I googled about it). She told me to fax a letter of refund request with my membership number (which I didn’t even know I had), my name and number of refund that I’m requesting. I’m disgusted by this company and wish I can do something about it… I’m posting this on as many consumer sites I can…

  11. 11) Kate
    January 25, 2012 at 8:31 pm

    Can anyone help me discern whether or not Great Fun is going to charge me? I bought something online at Ticketmaster and saw a Great Fun sort of offer for a rebate. I clicked on the button “Continue” and saw a pop-up, but got scared and closed it quickly. Does anyone know if this makes me susceptible to their scam, just by clicking on the button? Even though I did not accept or sign-up for the rebate? I’m really worried. I know this thread is kind of old, but just wondering.

  12. 12) Camila
    January 31, 2012 at 12:38 pm

    Hi, the same thing as Kate happened to me. I bought a ticket from ticketmaster and the rebate offer appeared from Great Fun. Problem is, I actually called the number and foolishly gave them my credit card information. While on the phone I realized that I just did something very stupid and told the representative to cancel everything. I said everything better be canceled. I don’t know what I should do. Is there a way to make your bank be aware of this before it happens?

    • 12.1) Lynn
      February 7, 2012 at 1:43 pm

      Camila, the same thing JUST happened to me! I foolishly called the number too, and gave them my name, email, and phone number (hopefully not enough for the to gain access to my credit card #, but i’m worried). The lady on the phone was really pushy and dramatic when i said I was worried that this was a scam, as I just googled it, and wanted to cancel the information I had given her…. She gave me a rehearsed schpeal on she wanted me to “feel good about myself” and that the company is a good company, and that i must have “been on the wrong website” if I thought they were a scam. She reassured me that my info had been erased, but spent a good 5 minutes telling me about the company and how great it is (yeah, yeah, yeah). I really hope they dont have my information, and I feel like such a dope for ever calling. They are predators, plain and simple, and should not be able to operate as they do.

      • 12.1.1) Kit
        May 26, 2012 at 6:07 pm

        Like the idiot I am, I called too but did not give them any of my credit card info. Did you ever get billed? I called my bank and explained my situation and he told me I didn’t have to cancel my card unless I started seeing suspicious charges from Great Fun. Really worried that TicketMaster released my card info to these crooks!

  13. 13) Shenaid
    March 13, 2012 at 11:47 am

    Sad thing is both companies Tlg Shopper and Tlg great fun has been ripping off my dad since last year. Thats 32.99 a month he was being charged for and he had absolutely no idea. My father is computer illiterate so signing up and agreeing to terms online is a crock. I called in and had some words with a few representatives who seemed to be reading off a script. Nevertheless we cancelled both of these so called “memberships” and now i make sure whatever transactions my father does we go over the monthly statements thoroughly.
    These sick people need to be burned.
    Accumulated charges $395.88

  14. 14) JPButterworth
    March 26, 2013 at 5:18 pm

    Contacting your bank is the best corse of action. I work for “Bank X” and we deal with transactions from this company all the time. It can be as easy as disputing the charge with your bank. With most banks they are able to process it as a temporary refund within 10 days.

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