Update – I now have a new D800 that is working correctly. See comment 142 below for the details.
“Abandon all hope, ye who enter here.”
A number of our readers have been anxious to hear the results of my and others’ D800 repair experiences, particularly since they have sent their D800s in for repair but haven’t had them returned. Others are considering whether they should send their cameras to Nikon or return them to the retailer (if within the 30 day return window). What are the chances are of a successful repair? It is difficult to estimate. Based on a number of emails I have received and some posts on the various Nikon forums, it seems that Nikon’s success in repairing the D800 is mixed at best. Some people have enthusiastically given their D800 repairs a thumbs up. On a more disturbing note, however, others have reported sending their D800s back to Nikon’s Service Centers multiple times only to see them come back in the same shape as when they left. Those in the latter group are understandably very upset. A number of people are actively investigating the various “Lemon Laws” as possible mechanisms to force Nikon to provide new D800s. On just about every Nikon forum, at least one person has floated the idea for some form of petition, boycott, or other collective action that might cause Nikon to change its current strategy for dealing with the D800 autofocus issue. Everyone is wondering what it is going to take for Nikon to address this situation.