Today, Nikon has released a Service Advisory on Nikon D600 sensor dust issue. As you may very well know, the camera has been plagued by sensor dust accumulation problems ever since its release, which caused a lot of doubt among potential buyers. Finally, Nikon realizes the problem is very real and of concern to many. Here are separate links for US and EU customers:
Why is their acknowledgement so important? At times, new cameras may exhibit certain defects or issues when launched. Some are rather minor and easy to fix, like the Canon 5D Mark III light-leak issue, while others may be more persistent and annoying, or even render cameras unusable. It is difficult to expect everything to go perfect every time, to be completely fair. Yet recently, Nikon seemed to have gotten a lot worse at avoiding manufacturing defects.
A few years ago a lot of attention was given to D7000 dead pixel problem and imaginary or real AF inaccuracies. There were some user reports of Nikon D4’s locking-up, and mind you, this is the most expensive, pro-targeted Nikon DSLR we are talking about. Finally, the very well-known D800 AF issue caused a lot of debate. Even we were less than impressed with an otherwise swell camera and gave a lot of thought to the very real and serious problem. Many photographers gave up on D800 due to such issues, but the AF problems weren’t what angered photographers the most. It was the fact that Nikon never publicly acknowledged there was a manufacturing defect to begin with. Eventually tired of the silence we thought we’d find out if it was so hard to come up with a press release. It wasn’t hard at all, but obviously Nikon didn’t find time for such an effort.
If photographers, especially those who gave up on D800’s, hoped a D600 would avoid its bigger brother’s faults, well, it did. Unfortunately, it brought some of its own. Early units of this camera suffered from sensor dust accumulation problem: even after some light use, sensors of these cameras would accumulate with dust and dirt that was sometimes difficult to remove using conventional tools. This time, Nikon chose to react – they’ve officially acknowledged the problem and offered advice. Finally! Let’s hope Nikon has learned that keeping things quiet doesn’t help loyal users solve issues and is, at the very least, disrespectful.