Earlier this week Nikon issued a “Technical Service Advisory” for faulty Vibration Reduction (VR) mechanism on the Nikon Z6 and Z7 mirrorless cameras. We have been doing what we can to collect some information regarding this service advisory to see what type of a recall it is and what serial numbers are affected. Unfortunately, there is not much information regarding this particular recall, but from what we are able to tell from the information we gathered so far, the number of total Z6 and Z7 units affected is very small, potentially under 1500 (in the USA).
First of all, if you own a Nikon Z6 or a Z7 camera, please make sure to visit the following pages to see if your camera is affected:
And here is the actual technical service advisory issued by Nikon:
Technical Service Advisory for Users of the Nikon Z 6 and Z 7 Cameras
MAY 16, 2019
Thank you for choosing Nikon for your photographic needs.
While Nikon has taken great measures to assure the high quality expected of Nikon products, it has come to our attention that the vibration reduction (VR) feature in some Nikon Z 6 and Z 7 cameras may not function fully. We sincerely apologize for any inconvenience this may have caused.
Nikon has resolved this by making available corrective service for affected Z 6 and Z 7 cameras free of charge, including the cost of shipping an affected Z 6 and Z 7 camera to Nikon as well as its return, even if your Z 6 or Z 7 camera warranty has expired.
Identifying Affected Products and Requesting Service
To determine whether your camera is one of those affected, please click the appropriate Check Serial Number button below and enter the serial number for your Z 6 or Z 7 camera as indicated. If your camera is one of those affected, instructions for requesting service, including receiving your free shipping label, will be displayed onscreen. You may also contact Nikon Customer Relations by visiting www.nikonusa.com/support for assistance. If your Z 6 or Z 7 camera is not one of those affected, this will be displayed onscreen and you may continue using your camera without concern for this issue.
To locate your camera’s serial number, open the camera’s monitor on the back of the camera and the serial number will be the 7-digit number printed on the label affixed to the camera body, as indicated by the red frame in the image above (the Z 6 camera is represented in the image).
Please understand that Nikon will collect personal information as necessary in order to facilitate the service and shipping of affected cameras. This information will not be used for any other purposes.
Once again, thank you for choosing Nikon for your photographic needs.
First of all, I was a bit surprised to find out that my Nikon Z7 is affected. Having used the camera in the field for over 8 months, I never noticed that mine had any issues related to in-body image stabilization (IBIS). In fact, my sample was one of the units used in the field to report on how amazing the IBIS system on the Z7 is (you can read about it in our Nikon Z7 review). I wonder if Nikon actually knows which particular units are truly affected, because mine does not seem to suffer from any issues. The same goes for Spencer, who also has an affected Z7, but his camera has not had any issues with IBIS either. Perhaps the company came across a sample or two that had some problems and decided to recall the whole batch, who knows. Although mine is doing just fine, I will still go ahead and send it in, as I am curious about what type of service it will go through.
We have run through a few camera samples and serial numbers to determine which ones are affected. Below is what we found so far.
Nikon Z6 Unaffected Serial Numbers:
I went through the above link and tried to put numbers from different ranges (some random), and every time the request comes back with “Your camera is unaffected. Repair not necessary”. It seems like the total number of Z6 cameras affected by the service advisory is very small. So small that I got tired of inputting numbers! My Z6 was from the same pre-order as the Z7 (just shipped later), and I know that I got one of the earlier samples, because I went through NPS drop ship. Still, out of the two units I own, none of them came out positive.
Nikon Z7 Affected Serial Numbers:
The range of affected Z7 cameras also appears to be very small. Three of the cameras from the above list are owned by our team and they are all cameras that we purchased on the same day pre-orders began, so they are all early samples. I tried to enter serial numbers above 3001000 and I could not come across any that were affected, so it seems like there might be less than a few hundred of actual Z7 units that are being recalled.
Nikon Z7 Unaffected Serial Numbers:
I also tried to put in random numbers from higher ranges and none of them showed affected samples.
In summary, it appears that this is a very minor service advisory that affects a small range of cameras. If you own a Nikon Z6 or Z7 and your camera is affected, please let us know in the comments section below. Also, if you have experienced any issues with the IBIS, please let us know as well!
I am from India.My z6 does not seem to be affected according to the serial check but my camera has serious VR issue.
Dear Nassim & Spencer
I’m still undecided on whether to invest into Nikon’s Z system, mainly due to the IBIS recall/issues.
(It’ll be a disappointment if it turns out to be a “Fundamental Design Flaw” – similar to those of D600/D750.)
Do you have any updates on whether these are “Isolated quality control” cases or a “Fundamental Design Flaw”?
My Z7 is affected. Serial # 3011305.
Though I took my time in sending it in. Does anyone know how long Nikon takes to repair and send the camera back?
I sent in my Z6 and this is what on the service order :
“Reason for Service:
Image sensor needs replacement Image sensor is not in right position”
Looks like Nikon is replacing the image sensor
I will see to what extend the IBIS will be improved when it is returned
I was one of the early purchasers of Z6 in India.
The day the advisory was released, I checked and found to my HORROR that my camera was affected!!
I had it sent to Nikon Service Center in New Delhi. They called me back to inform that they have not yet got the necessary tools from their HO to rectify this issue. The tool found it’s way after a week and they have seemingly rectified the issue and sent it back to me yesterday.
Eagerly awaiting it to reach my hands for some field tests.
Disclaimer..I have used this camera and somehow felt that the IBIS was not upto mark during my initial shooting days. So, I do feel that my piece should be one of the genuinely affected cases. Anyways, will wait and watch how it performs once I get it back from the service center.
Had decided on the Z6 after much fence sitting. Then the recall came out. Back on the fence. Just like the Nikon so much better than Sony. Canon is pretty good though. Ugh. Guess I’ll wait a bit longer to see what the fall out is. You all seem to really like the camera though.
Z7 Yes Effected. USA. Early Pre-Ordered via Amazon unit. SN# 3006780. Sent in.
Update 5/28/19: Nikon provided GROUND UPS shipping for the recalled cameras. From Calif. to New York it’s taking 6-7 Days to get it to the repair location. With no idea of how long they will keep the camera before return shipping, I can see this taking 3 weeks to a month to get the camera back. Darn ):-
There was a youtube video, where a “reviewer” showed that during video, IBIS can cause strange artifacting in the frames where the frame is distorted and different parts seem to be moving in different directions. It happens for a few seconds then its ok and it is unpredictable when it will happen
Z6 – 6005950 is affected… no idea what the problem is supposed to be though!
My Z6 was a pre-order in Canada #4003493, affected, will send for repair, currently “VR” looks fine to me, hope great improvement after repair