Adobe Creative Cloud Fail – Part 2

A while ago, I posted an article on why I thought Adobe’s Creative Cloud model was a bad idea. The feedback from our readers was great, with over 300 comments and counting. Most agreed with my stance on why the “renting” model was not for everyone and talked about the risks associated with going to the cloud. Today, Adobe reported that its security was breached and hackers were able to obtain private information including customer names, encrypted credit/debit card numbers, expiration dates and other private data for 2.9 million customers, all part of the Creative Cloud subscription model.

Adobe Creative Cloud Fail

If you have been lured by Adobe to move to its Creative Cloud, now is a good time to re-evaluate your membership status and take serious action. First of all, make sure to change your Creative Cloud password. Although Adobe says that they are resetting passwords and sending notification email to the accounts that were compromised, Adobe could have missed your account (and I would not be surprised if they did). Second, keep a close eye on your credit card / debit card transactions and if you see any unauthorized transactions, change your credit card immediately. In fact, you might want to change your card anyway, to be on the safe side. Third, evaluate the risk of exposing your credit card to such transactions. Personally, I avoid recurring authorizations and only allow such transactions in services I fully trust. If you want to keep your Adobe CC membership, see if you can pay for the plan in advance, say for a whole year. Lastly, there is no guarantee that this kind of breach will not happen again in the future – even Adobe admits that it is the “reality of doing business today” (see the press release below). Keeping customer data secure is a huge responsibility and Adobe should have tightened its data security before rolling out the Creative Cloud to the masses.

This is another proof why Adobe’s decision to move to the cloud is a very premature and bad decision. I am happy with my Photoshop CS6 that I bought when it was on sale and it might be the last version of Photoshop that I purchase from Adobe, if they never release another retail version and stay with the cloud. You can still buy a retail box version of Adobe Photoshop CS6 from various retailers today. I would grab it while it lasts and stay away from any of the “Cloud” updates.

Here is Adobe’s official Press Release:


Cyber attacks are one of the unfortunate realities of doing business today. Given the profile and widespread use of many of our products, Adobe has attracted increasing attention from cyber attackers. Very recently, Adobe’s security team discovered sophisticated attacks on our network, involving the illegal access of customer information as well as source code for numerous Adobe products. We believe these attacks may be related.

Our investigation currently indicates that the attackers accessed Adobe customer IDs and encrypted passwords on our systems. We also believe the attackers removed from our systems certain information relating to 2.9 million Adobe customers, including customer names, encrypted credit or debit card numbers, expiration dates, and other information relating to customer orders. At this time, we do not believe the attackers removed decrypted credit or debit card numbers from our systems. We deeply regret that this incident occurred. We’re working diligently internally, as well as with external partners and law enforcement, to address the incident. We’re taking the following steps:

  • As a precaution, we are resetting relevant customer passwords to help prevent unauthorized access to Adobe ID accounts. If your user ID and password were involved, you will receive an email notification from us with information on how to change your password. We also recommend that you change your passwords on any website where you may have used the same user ID and password.
  • We are in the process of notifying customers whose credit or debit card information we believe to be involved in the incident. If your information was involved, you will receive a notification letter from us with additional information on steps you can take to help protect yourself against potential misuse of personal information about you. Adobe is also offering customers, whose credit or debit card information was involved, the option of enrolling in a one-year complimentary credit monitoring membership where available.
  • We have notified the banks processing customer payments for Adobe, so that they can work with the payment card companies and card-issuing banks to help protect customers’ accounts.
  • We have contacted federal law enforcement and are assisting in their investigation.

We are also investigating the illegal access to source code of numerous Adobe products. Based on our findings to date, we are not aware of any specific increased risk to customers as a result of this incident. For more information, please see the blog post here.

We value the trust of our customers. We will work aggressively to prevent these types of events from occurring in the future. Again, we deeply regret any inconvenience this may cause you. If you would like additional information, please refer to Adobe’s Customer Support page.

Brad Arkin

Chief Security Officer


  1. 1) Carl TightShooster
    October 4, 2013 at 12:06 am

    The most grazy thing is the access to 3m credit-cards; for sure this data will be sold on the black market;
    So Cloud-services are more affected with attacks and for sure a better rewarding target;

    Luckily I have no cloud-account because LR5 is still cloud-less available

    • October 4, 2013 at 12:15 am

      Oh yeah, my credit card was stolen and used before by hackers, so I would not wonder if the 2+ million people will soon start seeing all kinds of transactions in their bank accounts…

      • 1.1.1) Carl TightShooster
        October 4, 2013 at 1:17 am

        Nasim, I am sorry for that – that it happened to you;
        I think we are in need for an encrypted paying service, all that credit-card-numbers nicely stored
        as normal strings with all it’s data – in all different secured shops – that’s too much;


    • 1.2) john
      October 12, 2013 at 11:02 am

      1. I didnt buy into the adobe cloud nonsense to begin with…
      2. they got encrypted data…if they have the seed and the salt then they have something to work with.
      3. 2.x million people were dumb enough to go to the Creative Cloud…I know one guy that did…and I dont have to say anything to him…he talked it up a lot a few weeks ago…
      4. I can, and have been doing my own data storage and archiving…yup I screw up from time to time…but it doesn’t give me reason to redo all my banking…FAIL ADOBE

  2. 2) Luke B
    October 4, 2013 at 12:07 am

    If you let ’em, the Bean Counters (CFO’s) will screw up everything.

    And that’s exactly what happened a Adobe !

    • October 4, 2013 at 12:12 am

      Totally agreed! Still remember the CEO of the company in that youtube video, where he was dodging the same question with the “creative cloud” bullshit. Such a shame. Once a great company, now owned and operated by crooks!

  3. 3) devonte lowe
    October 4, 2013 at 12:13 am


  4. 4) Frank Jr.
    October 4, 2013 at 12:25 am

    I am not comfortable with companies storing my personal information out in a cloud. The SC IRS was hacked last year. Now my personal information has been stolen again. Adobe’s new business model stinks in my opinion. They were aware of this hack since mid September. Why did it take weeks for this to come out? I have yet to hear from them. Just another reason that their new way of doing business should be avoided.

    Thanks Nasim for the heads up. ;-)

    • October 4, 2013 at 12:30 am

      Frank, thanks for sending the links earlier today. I saw this first posted on a tech site, then dpreview and others posted it…pretty bad news for many Adobe customers.

  5. 5) Stefan
    October 4, 2013 at 12:28 am

    Well I just received the warning e-mail from Adobe.
    I agree with Nasim, that once a great company it now turned to ******, because of it’s current leadership.
    I do like the idea of the cloud, though.
    I don’t like the prices and I do not like the fact that your information will be constantly attacked by hackers – including your files, if you use Adobe’s 20GB storage space.

    • October 4, 2013 at 12:32 am

      Stefan, cloud is good for some things and bad for others. Take a look at what happened with Xbox One when it was announced. Good thing Microsoft listened to its customers and changed the model – or it would have been a huge failure!

      • 5.1.1) Stefan
        October 4, 2013 at 12:35 am

        Agree. It’s so sad they turned a company-legend to such miserable ******.
        Hope they will fix something. Microsoft are pushing their Office 360 as well.
        Have you use it so far?
        It’s good I don’t use it, but I predict they will have even worse hack attempts.

    • 5.2) Frank Jr.
      October 4, 2013 at 12:50 am

      They have known about this since mid September. They wait to notify customers until the news leaks out onto the web. I guess that was to protect stock holders. I have a boxed version of CS6 Extended and LR4. Color me DONE with Adobe. For those effected I wish you all the best.

    • 5.3) David Cohen
      January 6, 2014 at 7:41 pm


      If you were affected by the breach, please call me at 917/301-0430.

      David Cohen


  6. October 4, 2013 at 12:33 am

    i agree with NO CLOUD;
    BUT what happens in a year or so from now when u update ur camera? u will need the new camera raw version>
    will that only be available in the cloud or…..?

    • October 4, 2013 at 12:41 am

      Richard, Adobe said that they will continue to provide Camera RAW updates to CS6. Let’s see when they decide to end that support. And if that day comes, there are ways to convert RAW files to DNG (free DNG converter from Adobe). Will just have to run a batch conversion sequence first, before importing into Lightroom…

      • 6.1.1) Jasmine
        October 4, 2013 at 7:13 am

        Good to hear!!

        I just recently purchased creative suites with CS6 included in the package. I am retraining from paying adobe any money for their online creative cloud system. I think its a load of crock…. really $50/mth, $600/year for their online system… like c’mon Adobe i’m sure you will still make money at a lower price.

        Also, they should have worked out all the flaws in the system prior to people being hacked into. I believe Adobe should be giving back to the people who have been paying this fee by at least offering them a full year subscription free of charge. I know for one I won’t ever be switching to creative cloud!

        thanks again for the great articles Naism

  7. 7) Nathan Dion
    October 4, 2013 at 12:35 am

    First let me say I am a huge fan of you and your wife’s work. I also really enjoy your articles and write ups on various products. It was because of you I purchased Lightroom 3. I never regretted that purchased.

    As far as the Adobe cloud thing getting hacked… totally saw it coming too. I really hope either a) competitive non cloud based program emerges to take Adobe’s place. or b) Adobe loses so much $$ they go back to doing things the way they always did.
    The cloud solution is fine for some situations, but they should have never have done away with stand-alone retail versions for the rest of us. I will stick with CS6 for a long time as well and just wait this all out.

    • October 4, 2013 at 12:43 am

      Nathan, thank you for your feedback, I really appreciate it!

      I really hope someone else will come up with a comparable product that will start eating into Adobe’s sales. And hopefully they will resist any potential takeovers by Adobe!

      • 7.1.1) Patrick O'Connor
        October 4, 2013 at 7:05 am

        Doubtful. For another developer to come out with a comparable product would require more development dollars than anyone in that segment has. Corel’s PhotoPaint and PaintShop Pro are not even close, GIMP’s UI is terrible and doesn’t have anything close to the number, or level, of features. There isn’t really anything else worth mentioning in the same discussion. Maybe Apple could do it but they get a bigger ROI with their iGadgets. Microsoft has the money but I can’t think of a single product they’ve made that is better than mediocre.

        • Profile photo of Nasim Mansurov Nasim Mansurov
          October 4, 2013 at 1:48 pm

          Patrick, that’s because Adobe has been swallowing good companies left and right and eliminating their competition – take a look at the list of companies they have bought over the years.

          Apple should have taken Aperture to the next level and introduced a PC version. And Microsoft might be too late to the game at this point… pretty sad. That’s what ends up happening with a monopoly!

          • Patrick O'Connor
            October 4, 2013 at 2:05 pm

            What’s really pathetic is what Adobe did with most of their acquisitions. They bought a lot of good technology and either kept the bits and pieces they wanted and threw the rest away or dumped the whole thing just to eliminate competition. When they bought Macromedia, a lot of us were excited to think of all the Freehand features they could integrate into Illustrator but they just threw it away.

            It just doesn’t matter what Adobe does ‘because all the really good looking girls would still go out with the guys from Mohawk cause they’ve got all the money!’ ~Bill Murray, Meatballs

            Gotta keep smiling! :-)

  8. 8) Christian Jansen
    October 4, 2013 at 12:39 am

    Just received an email from Adobe confirming above issue. As they have access to credit cards and logins this is quite a severe breach of security.

    In general subscription based models are not a bad idea, but for me the pricing is wrong. I usually tend to update if there is a new feature I really need. Still with my old CS 4 package but did update LR twice in the meantime for camera support.

    I got a office 365 academic subscription recently, upfront payment for 4 years. Price less I payed previously and four years is about the time I usually update. Perfect

    I love cloud computing and heavily dependent on it professionally. But I agree, I do not like Adobe’s approach.

    • October 4, 2013 at 12:45 am

      Christian, the cloud certainly has its place for some things. But in this case, I believe Adobe’s decision was premature – even Microsoft commented on it…

  9. 9) Eric
    October 4, 2013 at 12:50 am

    Thank you for this reminder. Unfortunately Adobe focuses on “nice” offers to professionals, hoping that amateurs/prosumers will want to copy the model and also switch the Cloud bandwagon.

    Adobe: your policy stinks, being forced to change a business model as a buyer only pushed me to seriously reconsider Aperture and Capture One, the latter particularly. And if necessary, yes, I’ll keep CS5 or CS6 forever.

  10. 10) Frank Jr.
    October 4, 2013 at 1:04 am

    As Nasim and others have said many times before, give us the option to purchase a one time boxed version or a cloud version. But nooooooo…….

  11. 11) Dr Pieter Berveling
    October 4, 2013 at 1:24 am

    Well folks it has already happened more than once. Adobe has been severely hacked.
    Refer to the below link dated 4 Oct 13.

    And Adobe want me to give them my credit card number – No chance.

    Wake up Adobe, there are plenty of good alternative photo manipulation and processing programs on the market without Adobe.

    Companies stay in business because they listen to their customers.
    I think Adobe needs to start listening.

    Your cloud idea is obviously not safe

    • 11.1) Autofocusross
      October 4, 2013 at 5:08 am

      I agree with most of the posts here. CS6 if you ask me, was grossly overpriced before it went into the cloud. Let’s be straight, they have had the basic program for many years, and the return on investment was already there. Thomas Knoll is allowing the accountants to influence him, on a product that is being ‘tweaked’ from version to version. It is hardly a new product, each successive version changes the interface, introduces more features, changes the method of doing things, and is an improvement.

      However… no escaping the fact that the initial development costs must have been met many years ago, and the new strategy reeks of total greed, and total indiference to any loyal customers it still has.

      I felt, a few years ago, when I discovered that changing my camera always meant an expensive upgrade to Photoshop, NOT because I wanted the newer Photoshop at all, but merely because the Photoshop I already had (and had paid for) was NEVER supported in the accompanied Adobe Camera RAW – so my images could not be read by my existing Photoshop UNLESS I sprang for the upgrade.

      It was this realisation that turned me against Adobe, but the product is good, that is undeniable.

      They need to rethink their strategy very seriously… they have Elements, which is targeted to home users, and full blown (and cloud financed) CS Photoshop, and nothing in between. It is time an intermediate version of Photoshop was launched, IF their intention is to stubbornly stick to this insane cloud idea.

      It could be like a ‘Photoshop Lite – or Photographers Edition’ which has everything home photographers need, beyond the Elements product, but doesn’t have all the graphic design stuff that web designers use, etc etc etc… all subject to a feature by feature consideration before things get axed.

      If we were able to purchase this ‘lite’ or ‘photographers edition’ version, and it was good to go, much of this negative approach to Adobe would evaporate.

      For now I am stuck with CS5 and have to use DNG to convert my NEF’s from my D5200 – as an enthusiast, and purely hobby photographer, I cannot accept the fees of the ‘cloud’ so I will carry on as I am, thank you very much, Adobe!

      • 11.1.1) Pascal
        October 4, 2013 at 5:52 am

        I’m an amateur photographer and I have a student license of Photoshop and LR. I paid a little over 300 Euro for Photoshop CS6 Extended and I find that an okay price for such a powerful product. I’m not a student but I am following a course on Photoshop (for photographers) in night-school. This allows me to purchase student licensed products from companies such as Adobe. I find that a very good alternative to the “full blown” license options. So, all amateur photographers do have a alternative to the full blown licenses.

        The Cloud offering would be an attractive one if the pricing was right. Some time ago, Adobe launched a special edition for photographers but this does not work for student licensed products.
        That is a missed opportunity I believe. If only Adobe would offer something like that for about 8 Euro (including VAT !!!) for students and amateurs… As a result I recently bought LR 5 student.

        • Autofocusross
          October 4, 2013 at 8:10 am

          Pascal, you are completely wrong when you say ‘all amature photographers have an alternative to the full blown licences’ why? because your own discount is based on your student status, night school or otherwise, that qualifies you thus.

          The majority of us are not attending college, night school, or anything else that would qualify us, so we are stuck with Adobe’s marketing manager’s stubborn refusal to re-open the product at a sensible price, without having to subscribe to a monthly (very high) fee, which, as it turns out, is insecure and unsafe to use anyway!

          Someone else mentioned that Adobe knew about this hacking attack weeks ago, but chose to keep it quiet.

          • Pascal
            October 4, 2013 at 8:37 am

            Everyone is able to subscribe for a course in night-school or other. It is not reserved for the happy few but it is available for everyone. Whether or not someone wants to do that is another question. But to get a 700 Euro discount, I certainly did !

            • Jay
              October 4, 2013 at 9:28 am

              I agree. Even us old timers have a community college where we can take “senior” courses in photography. This qualifies us for a student discount with Adobe. So get with it and get some education and the big discount too!

            • Autofocusross
              October 4, 2013 at 9:48 am

              Pascal, it’s all a bit academic (no pun intended) as Adobe have moved the product onto the cloud anyway, I would be wasting my money on night school.

              Even if I was on your course, Adobe won’t sell the product like that anyway, its a cloud thing!

              I’ve been a keen photographer since the early 1990’s anyway, so what’s the point? I have more books than the college tutor :-)

  12. 12) MartinG
    October 4, 2013 at 2:11 am

    Let me get this clear. Are you saying Adobe is the only company expecting people to pay on-line?
    I buy things all the time using the web. So it is not just about cards and the web. I paid for CS6 with a credit card. Yes it is a hassle when cards have be redone because the bank has just called to say your card has been used illegally.
    Can you explain how a cloud software service is different? Is it something to do with the need for monthly access fees? Is it to do with the need to have a two way communication system running all the time to validate access to the program/ store data?

    • 12.1) Patrick O'Connor
      October 4, 2013 at 6:57 am

      When you make a one-time purchase, you usually have the option of allowing the vendor to retain your credit card information or not. If not, it reduces, but does not eliminate, the odds of having your account information stolen. With Adobe’s Creative Cloud, they not only retain your information but use it on a monthly basis. This increases your risk measurably.
      I don’t think their validation system is anymore frequent, or intrusive, than most applications’ update checks.
      Personally, my biggest concern is a “subscription only” model reduces their financial interest in providing useful updates. They may come out with some good stuff at first but, once they reach their target number of subscriptions, they can move to Microsoft’s habit of merely changing the GUI every release. I saw the same thing when Autodesk went to a subscription model.

      • 12.1.1) MartinG
        October 4, 2013 at 9:45 am

        Ok. It could be that they have just opened up more security holes. Flash is full of theme so I guess security is not their strong point.
        I have found Adobe’s update and camera format updates really quite blatant and disgusting. The reason for I upgraded from CS5 to CS6 at home was the D800 incompatibility issue. Only adobe seem to so lazy about providing new camera updates.
        Adobe claim to add new features, but they seem more like interface changes plus a few gimmicks. I admit that it has been very good software for a while. At my work, we have CS4 which I also use. I find it just as functional as CS6.

  13. 13) Martin
    October 4, 2013 at 2:11 am

    You mean that 2.9 million people have already signed up for this? Blimey!

  14. 14) Pascal
    October 4, 2013 at 2:31 am

    Popular companies and popular companies who are “active on the Internet” will always be attractive to hackers and people with bad intentions due to their success. Although I am not a fan of Adobe’s current Cloud offerings, I sincerely regret this has happened to them and the customers who are affected. Nothing is a good excuse to resort to illegal activity.

  15. October 4, 2013 at 3:26 am

    Well done Nasim! Greedy corporations are one of the unfortunate realities of doing business today.
    I’m still on CS3 and very happy with it. Upgrades and enhancements are more often, just different ways of shifting pixel values around. If it ain’t broke…

    • 15.1) Jay
      October 4, 2013 at 9:32 am

      But wait until you buy a new camera and your camera raw doesn’t work!

      • October 4, 2013 at 10:02 am

        Jay, there are ways around that. One way is to use the free DNG converter each time you import images. It is a PITA, but it works :)

  16. 16) david
    October 4, 2013 at 6:20 am

    I would not wait for a letter from Adobe, contact your bank now!!

    They can hack Adobe so breaking the encryption on the credit card info – will be child’s play.

  17. October 4, 2013 at 6:29 am

    I find it a tad bit ironic that you say “is it really worth keeping your credit card data somewhere in the “cloud”” then at the bottom of the article ask for people to support your website with links to online retailers (who accept payment over the internet) and to donate via Paypal (who also has your credit card in the cloud.)

    • October 4, 2013 at 10:00 am

      Gerard, using your credit card for a transaction is not a problem – a lot of people use Amazon, B&H and other online retailers to make purchases (including me). However, you have the option to store or not to store your credit card for convenience. Even though I trust Amazon and B&H a lot more than most other retailers, I still choose to enter my CC information every time I make a purchase. As for Paypal, a lot of people have Paypal accounts that have balances there, so the payments do not necessarily come out of their credit cards. And what was the last time that you’ve heard of Paypal credit cards / accounts getting hacked/stolen? They have been in business forever and they have millions of active users today, with very strict PCI regulations. If a company decides to retain credit cards, they should have very strict regulations around private data…

      • 17.1.1) Gerard Murphy
        October 4, 2013 at 10:41 am

        Nasim, I appreciate the response. However, you can delete your credit card with Adobe in the same way as you describe. Pay for the cloud subscription annually and then delete your credit card from your Adobe account.

        The data breach is bad. Very bad. All online retailers should take incredible care with everyones data including CC info. But I would separate your strong dislike for the Adobe Creative Cloud (and seemingly SaaS / cloud in general) with this breach.

        You said: “Keeping customer data secure is a huge responsibility and Adobe should have worried about that before coming up with the Creative Cloud model.”

        What you are implying there is that Adobe didn’t worry about protecting their customers CC data. This is a gross over-statement. Did they do enough – obviously no. But I am positive they worried about it.

        I would love and welcome a thoughtful discussion on whether the creative cloud offers enough value to photographers (doing more online collaboration, integrations, multi-computer / tablet based apps would certainly add more cloud based value) but fear mongering is not the type of thoughtful insight that this site usually provides.

        Best, Gerard

        • Profile photo of Nasim Mansurov Nasim Mansurov
          October 4, 2013 at 2:03 pm

          Gerard, thank you for letting us know that you can actually delete credit card data. Now how does that work with a monthly subscription model? Do you have the option to pay each month without saving the credit card? It would be a hassle, but it would prevent theft of the CC data.

          As for my quote, I did not mean that Adobe did nothing to secure CC data – I am sure they have done what they could. However, having worked with highly sensitive data before, I know that doing your best is simply not enough. Companies hire outside security firms to secure their data and pay a lot of money to make sure that the information stays secure. Adobe should have taken their information security more seriously, especially with so many customers keeping their data in the cloud. The big question is, what is Adobe going to do after this incident?

          I have nothing against SaaS – it has its place in the marketplace, especially for enterprise applications. However, considering that Adobe’s applications are not cloud-based (meaning you still need a powerful desktop to launch and use Adobe apps), Adobe should have given the choice to customers. Microsoft’s Office 365 is a great example of such an approach – you can subscribe to a cloud model, or you can still purchase a retail version of Office if you want to use that instead. Like I pointed out before, even Microsoft executives commented on Adobe’s decision to move to the cloud as premature…

          • Gerard Murphy
            October 4, 2013 at 2:30 pm

            Hi Nasim,

            Given their recent track record, I don’t think that quoting Microsoft executives is a quality argument. :)

            I am not sure but I assume you could pay monthly, then delete your card and then reenter it on your renewal date… but I admit I have never tried it.

            I agree with you wholeheartedly that Adobe needs to do a better job of providing better “cloud” features especially for photographers. Taking the same boxed software and slapping a new subscription model on it doesn’t make it a “cloud.”

            Honestly, I think SaaS pricing can be a real benefit to customers. Instead of dropping a large sum of money up front, we can pay in smaller installments. If an Adobe competitor comes around, it is much easier to leave when you don’t have to justify your big upfront payment. Renting is not inherently bad. Owning isn’t inherently good.

            The real frustration is that there is no competitor to Adobe. But if one comes along, a monthly pricing model actually reduces vendor lock in. We should be happy that now Adobe needs to win our business every single month.

            Best, Gerard

            • Patrick O'Connor
              October 4, 2013 at 4:10 pm

              I don’t think you thought out your last sentence that well. I don’t know anyone who would decide Adobe hasn’t won their business and thus will not use Photoshop. Who would abandon their existing body of work and give up the use of Photoshop for future work? IF there were a real alternative to PS, you would be right on but, there isn’t. The closest model, I’ve experienced, is Autodesk’s. You can’t buy their high-end products except by subscription but, if you decide they haven’t won your business, you can continue using your most recent version as long as you like. Their hook is that your clients and other companies you do business with will eventually demand that you have the most recent version. You can’t upgrade but, and this is an important distinction, you can continue to use what you have. I would have no objection if Adobe did that.

  18. October 4, 2013 at 6:38 am

    I am perfectly happy with CS6, even though eventually Adobe will completely cease support for this. With Adobe’s high handed attitude, I do not intend going any further with Photoshop. Adobe is aiming at the big operators, and could not care less about small shops, event photographers, hobbyists and the like. If LR is pushed into cloud subscription, then there are other choices, which I hope the companies behind them see as a great opportunity.

    While I have not looked into this aspect, I would think that updates to RAW for new cameras will no longer occur for CS6. At the moment there is still LR4 and LR5, within which the raw convertor may continue to be updated with new cameras. Correct me if I am wrong.

    • 18.1) Jay
      October 4, 2013 at 9:37 am

      Yes this is what Adobe told me this week. But maybe they are blowing smoke up my ____ to get me on the subscription plan@

  19. 19) Scott
    October 4, 2013 at 7:24 am

    On chat right now to cancel my subscription, and if they think they can get away with charging me with early termination, they’ve got another thing going.

  20. 20) Tom Parker
    October 4, 2013 at 8:25 am

    How many online retailers or service providers does the average consumer have their credit card information? Cell phones, Amazon, B&H Photo? This isn’t about online security, it’s a diatribe against Adobe and Creative Cloud. It can happen to any business—it shouldn’t, but let’s face it, it does. Railing against Adobe is childish.

    • 20.1) Pascal
      October 4, 2013 at 8:39 am

      Well said !

    • October 4, 2013 at 10:08 am

      Tom, if you choose to trust an online retailer to store your CC data, that’s certainly your choice. A lot of people, including myself, do not choose to store any CC data. I enter my CC info every time I make a purchase, although I fully trust Amazon and some other companies.

      And when you say it can happen to any business – that’s what the PCI regulations are for. If you as a company choose to accept credit cards and store them, it is your full responsibility to keep the data secure! Companies are implementing tokenization and other technologies that fully secure credit card data – why wasn’t Adobe on top of its security BEFORE they decided to roll out Adobe CC? Saying that “Cyber attacks are one of the unfortunate realities of doing business today” is a bunch of BS. That’s the same as saying “I have absolutely no security and you must accept this risk before you choose to store your credit card data with me”. Imagine what would happen if your bank said the same thing!

  21. 21) Luc Poirier
    October 4, 2013 at 8:33 am

    Hi Nasim
    Please feel free to comment:

    1- Its not clear if the customers who didn’t buy any softwares in the last year had not also their credit card information stolen by theses pirates….
    2- Does Adobe keeps records of your credit card informations after purchasing a software (not in the cloud) ? if yes for what duration ?
    3- Can we trust adobe by not saying that any other customers who are not cloud customers are not affected by this security breach ?

    Have a nice day

    • October 4, 2013 at 2:30 pm

      Luc, I am not really sure about the extent of this theft and if it included only CC subscribers or more customers that previously bought from Adobe. As for purchasing the software, I am pretty sure you have the option to keep or not to keep your CC data with Adobe – see comment #56. Lastly, if you are worried about your account, I would just keep an eye on your credit card statements. I doubt Adobe will reveal the names of customers whose information was compromised.

  22. 22) John Woodman
    October 4, 2013 at 8:45 am

    Nasim – many thanks for bringing this to my attention. Adobe certainly have not done so. I’ve just logged on and had to reset my password – I’m still not sure whether this means that I am vulnerable anywhere that my original password is in use. Frankly I find it astonishing that Adobe have not contacted all customers immediately.

    • October 4, 2013 at 2:33 pm

      John, that’s unfortunate. I am sure your information will be more secure once your password is changed.

  23. 23) T.J.
    October 4, 2013 at 8:47 am

    OK, I’m not a fan of this subscription model either – but get use to it. Software is maturing and software companies are in the business of making a profit for shareholders and providing an excellent product for their customers. I am quite sure that Adobe feels the best way forward for them is the subscription model. Microsoft is doing the same thing with Office 365.

    Up until now, there was lots of new stuff to insert in each new version of Lightroom and Photoshop to keep people upgrading often. That’s becoming harder to do. As many of you have said, CS6 is all you need. Well if that’s true, what’s to keep Adobe in business? And I can assure you, if they go out of business that would be bad for all of us.

    I think Adobe has listened to customers and provided us with a great deal – $9.99 per month is very reasonable and you probably could not upgrade Lightroom and Photoshop each cycle for that cost. You can cancel you subscription now, but at some point in the future your are probably going to resubscribe and pay more for the privilege.

    We all subscribe to lots of things and make purchases online. More people than you think probably have your credit card information. Even the waiter that takes your card at the restaurant can copy your information. Don’t live life being paranoid, simply keep an eye on your credit card account (at least weekly). If fraudulent charges show up, you report them, and then it’s their problem.

    Now, let’s get back to making great images and enjoy what’s really important!

    • 23.1) Jay
      October 4, 2013 at 9:42 am

      But Adobe will not accept student/teacher Photoshop licenses for this $9.99 plan!

      • 23.1.1) TJM
        October 4, 2013 at 9:52 am

        That’s because Adobe gave you an incredible deal as a student/teacher. The $9.99 deal is for those customers who already shelled out for the retail versions of their product. Personally, I think they should include Lightroom in the $19.99 per month Photoshop subscription for new subscribers. Time will tell if they make that decision. Either way, you can subscribe for a lot of months for the difference in price between your student/teacher versions and the retail versions. Especially when you consider future upgrades.

        • Jay
          October 4, 2013 at 10:04 am

          Actually Adobe has a $19.99 plan for students and educators that will allow your use of the entire suite including Lightroom. However I hesitate going this way due to the recent hacking episode.

          • Pascal
            October 4, 2013 at 10:31 am

            Jay, I believe that’s a special offer only valid for one year. After the first year you’ll need to pay to normal fee again. That’s the experience our Photoshop teacher had…
            Anyway, even 20 USD is too expensive for students.

    • October 4, 2013 at 2:20 pm

      T.J., a couple of comments on what you have said.

      I don’t think it is fair to compare Adobe with Microsoft. I still have the option of buying the latest version of Microsoft Office, without going to the cloud. With Adobe, I am stuck with CS6 and I have no other options in the future.

      And if it is harder to keep customers because Adobe can no longer innovate – whose problem is that? What you are saying is essentially good to the company, but what value does it bring to the customer? If software is so mature that it does not need new features, what am I paying money for then?

      The $10 model you are mentioning is only good for a specific version of Photoshop – those that bought different versions from Master’s collection or Student/Teacher editions are not eligible for that offer.

      And your comment on a waiter writing down your CC number – that’s simply illegal in today’s world. Check out some of the PCI DSS requirements and it says pretty clearly that writing down credit cards is not allowed. Anyone that takes credit card data has full responsibility to store it securely.

      • 23.2.1) TJM
        October 4, 2013 at 3:14 pm

        Nasim: A couple of comments on your reply.

        Yes, you can still buy Microsoft Office, for now. My comment was the general direction software in taking. I agree that I don’t particularly like it – but I see it as a model going forward. We see it all over the tech world from Apple (iCloud and iTunes radio) to Netflix to Zinio (magazines for iPad). Lots of companies have and store credit card data and charge it on a regular basis. My point is that is why we have credit cards – we shift the fraud risk to them. That said, it’s important to monitor your cards. This is not always true for debit cards – so I personally would not use them online (or just about anywhere else).

        Adobe will continue to innovate. What I am saying is what is good for Adobe in the long run will be good for their customers. I personally find value in having the latest software and updates and I want to do business with a company that keeps their software current. Not only from a feature standpoint, but from an operational standpoint as well. That’s why I don’t use OS 9 and a Newton.

        The $10 model is for loyal customers who paid-up for their product and they went all the way back to CS3 – I think that is more than generous.

        If you have never purchased Photoshop, you can buy a full version of CS6 from B&H for $700. That is almost 3 years of “rent” at $19.99 per month. And at the end of three years, you will now own three year old software vs having the latest for that whole time.

        Finally, as to your comment on the waiter writing down your credit card number being illegal – so is hacking into a database and stealing credit card numbers! They both happen whether we like it or not.

        My point is that having your credit card number stolen and used is far more likely to happen in ways other than a database hack. Credit card companies are getting very good at looking out for fraud and odd spending habits. If something does happen, you are still protected by the fraud provisions of the card. This is not a reason to not do business with Adobe.

        And if you are that much against companies storing this information, perhaps you should remove the donation link to Paypal from your site. They store both bank account and credit card information on their site – and have had problems.

        All this said – for the most part – I really enjoy your site. End of rant (for now).

  24. 24) Alekh Khanna
    October 4, 2013 at 9:06 am

    I think that’s one of the worst opening lines I’ve ever read “Cyber attacks are one of the unfortunate realities of doing business today.”. Err.. Why ? If you have a system to store somebody’s CC number, why don’t you have a system good enough to protect it, specially considering you charge what is the price of a kidney for forced cloud services ?

    • October 4, 2013 at 2:36 pm

      Agreed, should have started their press release with something more apologetic than that. Also, what is Adobe doing for the customers whose information was compromised? They should at least throw in a couple of months of free subscriptions in my opinion – I remember Sony did that when their customer data was compromised a while ago.

  25. 25) Larry Troase
    October 4, 2013 at 12:46 pm

    So much bad (wrong) information here from the original post by Nasim, to the ridiculous comments afterwards.

    I enjoyed following this blog until today, see ‘ya!

    • 25.1) Patrick O'Connor
      October 4, 2013 at 1:00 pm

      Somebody has Adobe stock!

      • 25.1.1) TJM
        October 4, 2013 at 1:47 pm

        Which is a good thing. And the stock is up 36% YTD and is up today as well. The healthier Adobe is, the better off we all will be in the future.

        • Patrick O'Connor
          October 4, 2013 at 2:09 pm

          Hmm. I’m not sure I agree but time has a way of separating the wheat from the chaff.

    • October 4, 2013 at 2:07 pm

      Larry, would love to see what you consider as bad / wrong in this and the previous article. Please be more specific and I am happy to answer every question/comment.

  26. October 4, 2013 at 4:39 pm

    So much confusion from people. Let’s get a few things straight – this issue is nothing to do with cloud. The adobe offering is not a cloud service, it is purely a software subscription model (their marketing department should be taken out and shot). Office 365 is a cloud solution and software subscription offering. Their long term strategic direction is cloud only, they are just doing it slowly unlike the adobe leap. The CC photographer offer seems a bargain right now so not sure why people complain about the cost. And I’m sorry but just because some people feel they can’t afford it doesn’t mean adobe are some sort of evil company. I can’t afford a Ferrari but it’s not their fault. Adobe offer several alternatives to CS – Lightroom (which is great for photographers) and elements will do a lot of what photographers use CS for.
    Adobe have only signed up just over a million accounts to CC so at most only a third of the accounts compromised were CC, probably less. The rest were standard accounts used for whatever else people had adobe accounts.
    Adobe follow the PCI code and all card data was encrypted. PCI is useful but does not guarantee a secure system, it just imposes a minimum level. The sheer complexity of IT systems these days means that security breaches are inevitable. The problem is that many companies just don’t do it correctly but as I doubt no one here works for adobe it is not possible to state what mistakes they may have made.
    Oh and retaliers can still use the old carbon paper and take an impression of the card – that makes a copy of all the useful data on a bit of paper.

    (Note: I’m not a CC user yet but I’m almost certainly going to sign up to the special offer)

    • October 4, 2013 at 5:19 pm

      Ian, a quick note – the $10 per year deal is temporary. When you try to get that deal, it says that clearly. So $10 is only to lure customers to sign up now, so that Adobe can please their shareholders with more subscriber numbers. You can find some articles on the web regarding the specific targets that Adobe had to meet this year. And it is not the cost that’s the issue today – it is the fact that Adobe is saying you will have no options to purchase retail versions of their software in the future, CS6 being the last version of the retail product. Take a look at what happened to Microsoft, when they announced Xbox One to be cloud-only – people were mad and complained so much, that Microsoft had to pull back! The same story here, except Adobe is not listening. Look at how many people are not pleased with this cloud solution – see the comments on this site, Dpreview and many others.

      As for PCI compliance, yes, it is a very complex topic and it does not guarantee security, but it is still a responsibility. While PCI mostly protects cardholder data, you still have full responsibility to securely store such data as names, usernames/passwords, addresses and other private information. So information security often goes well beyond PCI and companies of Adobe’s caliber should have taken more strict measures to store and access that data. Also, what did Adobe do for its customers after this information got leaked? Why did they wait for so long before making an official press release? And what is Adobe doing going forward to prevent such leaks? Still wondering…

      Either way you put it, the subscription model has been a premature decision. Adobe should have offered both retail and subscription-based models for a while instead of just making the big jump. A lot of people are confused, angry and feel insecure, especially after such incidents as this one.

  27. 27) David Cann
    October 4, 2013 at 5:45 pm

    I love your blog Nasim, simply the best on the web when it comes to matters of photography, I have learnt so much from you.

    However on this matter I think you are so out of line. Whether you approve of the way Adobe do business or not has nothing to do with using your credit card. It’s like saying I won’t use my car because I might have a car crash. The chances of having a car crash are really quite high, in fact, it might even kill me. However I will continue to use my car every day, jump in the occasional plane and even walk under trees that may drop limbs because I want to live my life. I’ve been using my credit card online since it was possible to do so, I have dozens of automatic subscriptions that recur and it all works perfectly. On one occasion, in 20 years or so, I had an unauthorised card transaction made overseas and within hours I had an SMS from my bank alerting me that the transaction was reversed and a new card issued.

    As for Adobe, what they do with their business model is their business. I just feel grateful to have them. I love Lightroom and the convenience of my credit card. If I’m wealthy enough to have a wonderful digital camera, a state of the art computer and brilliant software to work with I just feel blessed.

    My advice to everyone in this thread who is whining about this is to get on with life and not live in fear. Sure, take every precaution and use your card safely and drive your car carefully too. I mean truly, this is such an unimportant issue.

    Keep up the good work :)


    • 27.1) Patrick O'Connor
      October 4, 2013 at 7:43 pm

      I agree with everything you’ve written with one provision: while it is, in fact, Adobe’s business what they do with their business, they’re still a$$holes for having done it. Everything they’ve done for the past several years was designed to eliminate any real competition and when they achieved it, they implemented a business model that amounts to, ‘we hope you like it but screw you if you don’t.’ It’s kinda like buying out all the other grocery stores in town and then telling your customers, ‘you have to pay X number of dollars for groceries every week, regardless of how much you actually eat, or you can’t have any groceries.’ Of course you could buy your groceries somewhere else if there were another grocery store, but there isn’t. It doesn’t really matter how much it is; it’s just really arrogant. And make no mistake about it – there’s no way Adobe would have done this if they had any serious competition. And continuing the grocery store analogy, I would be grateful to God for having blessed me with enough money to buy the groceries, but I wouldn’t be grateful to the owners of the store.

    • October 4, 2013 at 8:36 pm

      David, thank you for your feedback.

      I am not here to dictate how to do business for Adobe – obviously it is their decision. I am just worried about the future of the company that used to make excellent software that I have been relying on and using for many years. Now it seems like Adobe is moving away from doing what’s best for their customers and moving towards pleasing their shareholders instead. I understand that companies need money to feed and survive, but forcing their customers to adopt something they do not want is not a good business practice in my opinion. Look at how many people here and on other sites are disgusted by Adobe’s decisions. The cloud has its use for certain people – those that do not want to incur upfront payments, or those that do not mind the subscription option. But leaving the rest of the customers without choice is not a good business decision in my opinion. Again, I am simply stating my opinion and you have the full right to disagree.

      I have been in IT all of my life and have purchased and used enterprise software. If you look at Microsoft, SAP, Oracle and other enterprise software models, they offer two options – a true SaaS model where you pay for what you use on the cloud (new model) and another option to purchase client licenses (traditional model). If you want to get software updates and 24/7 service support, you can pay maintenance fees annually, typically in the 10-15% range. And if you decide to stop paying annual maintenance for whatever reason, it is your choice and the software does not stop you from being able to use it – you just don’t get the support and the updates. And over the years, thanks to these choices, all of these companies have grown significantly, being the top 3 software companies of the world. Did they mature to the level where they can no longer innovate? No, of course not – enterprise software today is better than ever and it will continue to get better. There is always room for improvement and innovation.

      If Adobe is doing this because they can no longer innovate (as some of the readers pointed out), why would I want to continuously pay them? For what? For phone support that I never use? Or for occasional Camera RAW updates? And where is the guarantee that Adobe won’t increase their prices tomorrow? The $10 per month deal is temporary and only works for those that already owned a specific version of Photoshop. Once the deal expires, many will be forced to pay the regular price, until Adobe decides to increase that as well. Adobe is pretty much a monopoly, with no real competition – that’s the bad part of all this…

      • 27.2.1) David Cann
        October 4, 2013 at 11:10 pm

        Nasim, maybe it’s my Australian attitude? 2 of our most common expression are “No worries mate” and “She’ll be right!” and things usually are. You’re obviously very passionate about the subject and I wasn’t expecting you to agree with me. I just think you worry to much and that in turn worries others.

        I’d much rather see you write one of your fabulous blogs on how to use the software rather than worrying about software subscriptions, security of credit card information and what if the software goes downhill. It seems to me that the everyone raves about how good the software is in one breath and then wants to slam the company that does it all for us. I’ve never understood it, and it’s not just Adobe. You’d think the sky was going to fall in every time there is a new incarnation of Windows or how everyone dislikes OS7. We all need to get over it…One thing that is absolutely certain, it’s NEVER as bad as everyone thinks.

        Cheers from Australia (where we don’t have much to worry about) and keep up the good work!!

        • Profile photo of Nasim Mansurov Nasim Mansurov
          October 5, 2013 at 12:38 am

          David, absolutely agreed – not worth the time and effort :)

          Just posted an article on how to get accurate Nikon colors in Lightroom! Working on the next article on getting accurate Canon colors in Lightroom :) Fuji will be hard, since Adobe has not done anything yet…

          • David Cann
            October 5, 2013 at 2:07 am

            Awesome Nasim!! That’s what I like to read :)

  28. 28) BobW
    October 4, 2013 at 8:57 pm

    Please note that Adobe clearly stated that encrypted CC information was hacked, and that they have no indication systems were breached to the degree that decrypted data was taken. This information will not be sold on the black market.

    Just wondering: Nasim, do you understand some of the modern techniques used for encryption of sensitive data in a database? If so, could you explain those to your readers who might be less tech-savvy than you?

    For example, are you aware that a database can store information encrypted with a key which is unique to the server, and that it’s entirely possible to store the encrypted in one security context, and have that breached, while the key to that data resides in another security context? Which means that obtaining the encrypted data is essentially useless.

    Do you know which schemes in particular Adobe was using?

    Don’t you think that such details are, in fact, important, rather than just informing all your readers that “Your Credit Card Data has been stolen!”?

    Do you even know, in fact, that Adobe is/was doing storing the data in house, and not relying upon a third party payment processor?

    Honestly, this piece doesn’t sound very even-handed to me. It sounds as though you have an axe to grind with Adobe.

    I’m only saying this because I have come to expect more from this blog. A good, explanatory treatment of the topic would be useful. It would help people make a rational choice. I suspect that not many of your readers understand the technical underpinnings of this subject.

    Scare tactics are not needed.

    You’re quite right about one thing: people are upset, scared, and confused. It would be great to see a good , even-handed explanation of the technology at play to help everybody understand what has happened.

    My opinion only.

    My suggestion to all: if you, as a consumer, are so concerned about the security of your credit cards, use a prepaid credit card from your bank for such services. You can also prepay for your CC subscription for one year through Amazon or Best Buy if you prefer not to store your info online.

    I just signed up for CC this week. FWIW, I am fairly well-versed in PCI Compliance, have a decent understanding of security issues, and have worked in the IT industry for 25 years.

    I hope I didn’t offend you with my above comments.



    • October 4, 2013 at 9:41 pm

      Bob, thanks for bringing up an important topic. Data security can get quite complex, which is why I try to not get into those discussions. But now that you brought it up, it might be good to discuss it in a broader context. In the case of credit card security, there is no proper way to encrypt it and store it in the same place. Most encryption algorithms can be decrypted and I am sure you have heard of those stories before. The only good alternative is to use tokenization, which replaces credit card data with tokens in one side, while the actual credit cards are stored in a different secure location. You can read more about this process in the PCI DSS standards. Now the unfortunate news is that many US companies have not implemented tokenization yet. If Adobe had tokenization in place, they would not have stated that encrypted credit card data was stolen. As far as I understand from the press release, the credit card data was encrypted, probably with a common encryption algorithm. Again, if the CC data was completely useless and fully secure, Adobe most likely would have pointed that out clearly in their press release. And check out what the press release states “At this time, we do not believe the attackers removed decrypted credit or debit card numbers from our systems.” Believe? Decrypted credit or debit cards? For me, this means that Adobe is in fact encrypting and decrypting CC data to process it from the same location. If Adobe relied on a third party merchant for handling transactions, we would not have heard anything about credit cards.

      Also, you stated that I said “Your Credit Card Data has been stolen”. I don’t know where you took that from, but I have just re-read the above article and I CLEARLY pointed out that the stolen CC data was encrypted.

      I am not trying to use scare tactics here. Like I have said before, I have worked in IT most of my life and I have rolled out PCI security programs before. Even if no CC data was stolen, we are still talking about private data for 2.9 million people!

      • 28.1.1) BobW
        October 5, 2013 at 5:18 am

        Thanks Nasim.

        I did indeed misrepresent your article – and I went to edit my comment, but either there is no edit button or I’m an idiot and couldn’t find it. My apologies for that.

        I do agree – any security breach is serious.

        As IT professionals, we always look at worst case scenarios, and (I think) we always tend to assume that our audience understands way more than they do. In a broader forum such as this, I think we have a responsibility to educate a bit.

        Part of my problem lies with incident disclosure. In fact, the incident may very well not have been that bad. In fact, Adobe’s standard’s might be quite good. In fact, Adobe might use tokenization, and, in fact, Adobe might use a third-party processor.

        However, all press releases go through a marketing department, including the above “incident disclosure” report. By the time all the marketing interns get done “spinning” none of us on the “outside” can even begin to guess what the “facts” are: my scenario might be right; Nasim, your scenario might be right, and we might have a scenario where it’s worse than we could believe.

        Compare this to the incident disclosure from Bit9 earlier this year, where marketing was bypassed, and the CSO directly and succintly explained precisely what was breached, how it was breached, the extent of the breach, the remediation, and the subsequent mitigation.

        That’s what we need here. In my opinion.

        Again, thank you Nasim – it is quite appreciated.



        • Profile photo of Nasim Mansurov Nasim Mansurov
          October 7, 2013 at 2:32 pm

          Bob, fully agreed – companies should let the right people issue press releases than marketing folks. It would make things much clearer to understand :)

  29. October 4, 2013 at 10:40 pm

    … I got the letter too, just a few minutes ago, and I did not subscribe to the cloud … so it looks like the hacking was more widespread than just subscription purchasers. I’d only purchased CS4 and CS5. Sooo … hopefully Adobe didn’t decide to tuck my credit card info into any of their little cyber cubby holes …

  30. 30) Larry Cloetta
    October 6, 2013 at 9:25 am

    Thank you for your very helpful site.
    Is there still a source for a hard copy of the Photoshop CS5 to CS6 upgrade for Mac? I tried the link to BH and got an error message. Then I logged on directly to B and H and could only find full versions at $700, no upgrade packages. Could not find any elsewhere either. Am I just too late to that party?
    I cannot help but agree with you and Wozniak about the inherent nature of the Cloud, though the Alfred E. Neumans posting here remain unconcerned. Time will tell.

    Many thanks again.


    • October 7, 2013 at 2:28 pm

      Larry, no hard copies anymore – Adobe pulled them all from stores!

      The only thing you can do at this point is go to this link, select Photoshop, click Buy, then pick “Upgrade” from “I want to buy”. It will let you download the upgrade and pay for it, but there is no physical product shipped.

      • 30.1.1) Larry Cloetta
        October 7, 2013 at 2:53 pm

        Thank you, Nasim!

      • 30.1.2) Larry Cloetta
        October 12, 2013 at 10:08 am


        Five Days ago, when I followed the link to Adobe, I was able to see that you could indeed buy the upgrade-download only- there. Unfortunately, I did not immediately do that because I did not want to tie up the DSL line right then.
        This morning, I decided I should go ahead and get it done. As of this morning, at least, the upgrade to Photoshop CS6 is now blacked out. You can still buy the full version for $699, surprise, surprise, but not the $199 upgrade. Since I have CS5, that makes little sense.
        Same thing for the upgrade path to InDesign CS6, which has disappeared also in the last 5 days.

        Could a company really treat it’s customers with any more contempt? Knowing how they treat customers, why would anyone be so foolish as to be seduced by the current CS6+Lightroom come on? Or so foolish as to believe that Adobe won’t double or triple the price for that package as soon as they get enough people to sign on? You know they’re going to make your life miserable as soon as they can, just because they can.

        Judging by some of the responses to your original post, there are certainly some out there who aren’t thinking very clearly, but will there be enough of them to keep Adobe going? I guess it depends on whether another company develops a legitimate alternative, which is certainly not impossible, though nothing comparable really exists yet–and I’ve tried them all.
        I guess it could be a server glitch which has popped up since Wednesday, but I doubt it. I tried calling Adobe, but no one is home.


  31. 31) Mike Hammon
    October 6, 2013 at 10:21 am

    Had an on line chat with “Irwin” about the Photography Program. At first, he said monthly payments were the only option, but after some prodding, he said I could contact their reseller group at 800 447-3577 to ask for a one-year pre-paid option, like their FAQ page says is available for creative cloud subscribers. I haven’t done it yet, but plan to.

    • October 7, 2013 at 2:28 pm

      Mike, please let us know how that goes.

      • 31.1.1) Mike Hammon
        October 8, 2013 at 12:59 pm

        Well, this was a bust. The FAQ says that a CC subscription may be pre-paid if bought from a retailer or reseller like Amazon. Since the Photography Program is sold directly by Adobe, the subscriber must pay monthly by credit card. No other option exists for the Photography Program.

        Mike- “So, if there’s another breach, my credit card info is compromised, right?”
        Adobe- “Yes, but it’s encrypted”.
        Mike- “Right”

        I’ll go ahead and enroll, but monitor my account REAL CLOSELY.

        Thanks, Nasim for the great work you all do on this site.


    • 31.2) Dave Cone
      January 7, 2014 at 12:45 pm


      Please call me regarding your Adobe issue. I work for a firm representing Adobe breach victims.

      My work number is 410/216-9331 and cell is 917/301-0430.


      Dave Cone

      Read more:

  32. 32) Roberta
    October 8, 2013 at 7:51 am

    I am not a CC customer but I received the email from Adobe and am not happy because they are so late in reporting the issue to customers. I have had some strange problems in the last month or so. First my credit card was compromised – whether it was due to this issue or not I have no way of knowing. Then some of the websites I use started giving me error messages that there had already been too many log in attempts on the account and I could not get in (some of these are websites I had not been to in a long while). I had already begun changing some passwords when the credit card thing occurred but since I didn’t know what the issue might be I had not meticulously gone through each and every place. I will be doing that now. I upgraded to CS6 from CS5 after the CC announcement was made and can only assume that is why I might have been caught up in this mess.

    • 32.1) Dave Cone
      January 7, 2014 at 12:08 pm


      Please call me regarding your Adobe issue. I work for a firm representing Adobe breach victims.

      My work number is 410/216-9331 and cell is 917/301-0430.


      Dave Cone

  33. 33) xpanded
    October 9, 2013 at 1:42 am

    Just got an email this morning (9 oct) requesting me to change my Adobe account password. It did indeed look genuine (naturally I did not use the link but went through Adobe’s website).

    I have never used CC, so apparently more than just CC customer’s details have been compromised – or else Adobe is using “belts and suspenders” on this one.


  34. October 11, 2013 at 3:45 pm

    So glad that there are free options out there like gimp.

  35. 35) jasonized
    October 24, 2013 at 11:10 am

    I also am not a CC member, but I obviously have an Adobe account, since I got the letter too. And they had reset my password. Yay me. Oh well. Called the banks and swapped all my cards, since I didn’t know which one I had used at Adobe!

    Re: CC extortion… My main worry is not that CS6 will no longer suffice, but that ACR will not support my new camera (I do plan on getting one.. :} ). Adobe has a nasty habit of rolling out new ACR’s that are only compatible with current versions of LR/PS. So if they do that… Sigh.

    • 35.1) RVB
      December 15, 2013 at 9:36 am

      Buy Capture one pro 7 and output 16bit Tiffs for adjustment in Photoshop..

    • 35.2) David Cohen
      January 6, 2014 at 7:45 pm


      I work for a firm representing adobe breach victims. What is the best way to reach you? I can be contacted at 917/301-0430.


      David Cohen

  36. 36) Cam Johnston
    October 26, 2013 at 3:25 pm

    Adobe would like to hear from you!

    Abobe is conducting a survey specifically aimed at understanding users tolerances for price points on the perpetual versus monthly cloud services fees. Obviously as you have been reporting, adoption has not been good.

    BTW the survey itself is dreadfully organized for the key information they are looking for.

    Will be interested in hearing your comments as this progresses.

    Thanks for all of your coverage an insight on this if has been apprecatied.

    PS – love the new web site.

  37. 37) Tom Daigon
    December 26, 2013 at 7:10 pm

    Thinking of signing up for the @adobe Creative Cloud? Some of these horror stories might change your mind.

    Remember to change your passwords and check your bank account for the next several month to make sure the hackers that got all that sensitive data from Adobe don’t access your accounts.

  38. 38) AC
    May 16, 2014 at 2:37 pm

    The GIMP is free, and doesn’t depend on unreliable remote servers in order to work. Maybe you should install it, and learn to use it, for the times when Adobe isn’t working, and you need software you can actually use when you need to?

  39. 39) Dominique_R
    November 16, 2014 at 1:36 pm

    Nasim, that article of yours is spot on. I never trusted the cloud in general, I advise against it on my professional scene and I never wanted to subscribe to Adobe’s CC. I’ll keep version CS 5.1 of Photoshop which came to me on a DVD with the other programs of the Creative Suite, and as that version doesn’t support recent cameras that I use, I have made the switch to Lightroom, solely for the purpose of developing RAWs.

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