Why You Should Only Buy from Authorized Dealers

There is a lesson here for all, especially when purchasing expensive gear. Expensive is a relative term with a value that varies per individual and can’t be generalized, the stuff being said here applies to all values of items. It comes down to how much value the item has to you and whether you are willing to risk that value versus the warranty programs being offered. Obviously the bigger the expense, the higher the risk.

Warning-Authorized-Dealer-Rob-A

I usually always buy my all of my camera gear right here in the US of A, because that is where I live and I like to go buy the expensive stuff in person at a Hunts Photo and Video store to make sure it arrives safely.

Well, 4 years and 9 months ago I broke that personal rule to buy a Nikkor 600mm F4 VR lens from Canada. The reason I did so was because the lens had been unavailable in the USA for over six months and I was tired of waiting. So one week when we were on vacation we drove up to Montreal Canada and purchased the 600mm there. We made sure it was an ‘Authorized Nikon’ dealer before purchasing and once all the paperwork was finalized we happily drove back to the US of A with our new lens. Note: after tariffs and Canadian taxes it wasn’t any cheaper than buying from the USA.

Lets move forward 4 years and 9 months to today and the VR on my prized 600mm decided to play up. Nikon Canada has a 5 year warranty on lenses from authorized Canadian dealers so we are in good hands right?

Well the answer is not so simple.

I know we have a global community, so what I want to recommend to everybody is buy local, not just local but from ‘Authorized Local Dealer’ for anything expensive in the camera department. At the very least check cross border warranty coverage before making overseas purchases.

Here’s my experience in bullet points:

  • Bought the lens from Canada – live in the USA ($10,000 lens).
  • Bought from an authorized seller (Canadian).
  • Kept all my receipts and store information.
  • Have my warranty card.
  • Have problem with VR and the lens definitely needs servicing.
  • Contact Nikon USA to repair
  • Nikon USA doesn’t honor Canadian Warranty, no sure reciprocal system of warranty
  • Maybe can get special treatment, but really up to Nikon USA repair center
  • OK – no problem, Canada not too far away, send to Canada for repair.
  • Run into problems at staples (UPS Shipping Center) – spend an hour there with them trying to figure out shipping options
  • After all that, they run into a snag and can only insure for $5,000, remember the lens cost $10,000 to replace
  • What to do now, turns out only a company label or UPS store can insure higher (up to $50,000)
  • Call a UPS store, turns out they have different insurance rates – $200 just for insurance, let alone boxing and shipping.
  • To be sure your insurance will have maximum chance of being paid it really needs to be packed by the UPS store.
  • OH, and there may be customs tariffs involved because of shipping overseas (international)
  • So my hair turns gray and I decide to ship from local UPS Staples at their $106 price, versus $350 plus from UPS store.

Now the waiting game begins, wait for arrival at Nikon Toronto repair center and wait for news of repair status, then safe return of lens. Some items like shipping would still apply if I had made the purchase local, but I have definitely made my life infinitely harder by purchasing such an expensive item across country borders. I will worry every day until that lens returns safely or I will be crying if something happens and there is not enough insurance to cover the item. Had I bought it at my favorite store like usual, I would just have driven it there and avoided all these little roadblocks.

EDIT (below updated/added) 4/17/2014

  • Lens arrives in Toronto service center – UPS sends delivery confirmation (my $5000 insurance risk OK – phew)
  • 24hrs since Nikon received my lens – no contact from Nikon to confirm from they the received it
  • I call them, they say I have not included any paperwork which is why they didn’t contact me
  • 36hrs since delivery – I contact them again (international call rates) – They find my paperwork after I tell them its in the steel Nikon camera box the lens is in.
  • LoL – they have had it for over 36hrs and not even opened the case to find the paperwork (on a 10 grand lens)
  • 54hrs since Nikon received my lens – No official email or phone contact from Nikon to confirm delivery or receipt of the lens yet :(

 

The lesson for everybody here in a nutshell is, unless you don’t care about warranty and repairs to your gear, you should buy from your country’s authorized dealer.

For Example:

  • In Australia, buy from an Australian authorized dealer
  • In USA, buy from a USA Authorized dealer
  • In Canada, buy from a Canadian authorized dealer etc…

Buying from another country is easy to do, but getting stuff repaired under warranty or even without warranty across borders can be another matter.

Quite simply, you want warranty or repairs to your equipment without fear of problems, buy within your countries border and make sure they are authorized before you buy, make sure you keep your receipts. There are some cross border warranty that will be honored, some are worldwide, but not always and the time periods of the warranty coverage can vary dramatically. For example my lens has a 5 year warranty in Canada but to get it repaired in the USA the warranty period is much less than 5 years. Nikon is very strict about cross border warranties.

On a special note, what I did was not a gray market purchase, that is a whole different matter. Big camera companies usually have subsidiaries in different regions of the world to import, price and repair the manufacturers product. Gray market is defined as a product not imported by the subsidiary. In USA the official subsidiary would be Nikon USA Inc. and Canada it would be Nikon Canada Inc. etc. Because each subsidiary is responsible for warranties, they set and make the rules.

So a gray market Nikon camera item in the USA would for example be a camera that was imported by someone other than Nikon USA. The chances of any warranty being honored by the manufacturer on gray market items are slim to none or only that offered by the original seller who imported it. I used Nikon here in this example, but it could be Canon, Sony, Sigma or any other camera / lens manufacturer.  It probably gets even worse when purchasing from places like eBay.

In closing, be careful and thoughtful before you buy your expensive gear. I did not buy my lens from Canada to save money, it was because of availability, but if you are buying from another country you better understand how it will affect future repairs and warranties. Good Luck.

EDIT: 15th April 2014 – Some of the comments I have received below present very helpful content that expand further on ones understanding of shipping limitations, Nikon Warranty and worldwide issues and might be worth reading, almost as an extension to the article. (Rob)


Avatar of Robert Andersen About Robert Andersen

Robert Andersen is a wildlife photographer based out of New Hampshire, USA. Please visit his website Fireflight Photo to see more beautiful photographs of nature that Robert and his wife Mila have captured since they started their photography journey.

Comments

  1. 1
    ) Tom Crossan

    Excellent article and very true for camera buyers here in Australia.

    Sometimes cheaper is not always cheaper in the long run.

  2. 2
    ) autofocusross

    Robert, you have my sympathy. Over here in the UK we tend to think of Canada and the USA as being much the same country, as far as commercial transactions go. I was surprised Nikon treated this as a gray import.

    Here in the UK ‘grey’ is seen slightly differently – we generally consider imported electronics / cameras as ‘grey’ from the Asian continent – Hong Kong in particular. The UK buyers (of Nikon, can’t say for the other marques) get a warranty on ‘official’ UK purchases which is a ‘European’ warranty and covers the entire EEC community – ie France, Germany, Spain, UK, Ireland, and MANY other countries – look up a list of EEU States online – all of those countries are covered by a product bought in ANY of them, and imported into the UK, and of course, Vice Versa – buy in the UK and get it fixed in Germany etc.

    I am shocked that Nikon get away with this, surely the ‘Northern American’ continent should be classed as a trading zone, and purchases made either side of that border are covered on both sides? Shame on you Nikon. (and the rest).

    My purchases are considerably lower value than your very expensive lens, and I have risked ‘grey’ imports several times. When doing so, there is a risk of warranty issues, down the line, but also, at the time of purchase, sometimes the goods are taxed twice. Once on the VAT (in the USA I think you call it ‘State Tax’ and then, there is an import duty comprising up to 20% of the total value of…. the item, plus the postage, plus the VAT tax – thats right, they tax the tax they already added!

    Out of approx 10 items bought like this, over the years, only once have I been asked to pay import duties. I think the shipping company paid them, or delivered from a UK ‘shed’ – but the product was still ‘grey’ despite being within the UK, from Nikon’s perspective.

    The stuff I buy tends to be under $1000 dollars in value, and has only 12 months warranty anyway. Relatively modest dslr bodies and lenses.

    That said, my recent purchase of an 18-140mm VR was something of a triumph. In the UK it was (prices in UK Pounds now) 540.00. From HK it was 249.00 – on top of which I sold my 18-105mm on Ebay for 190.00 so I got the upgrade lens for just 60.00, plus my old lens. It arrived duty paid, so there were no extra fees.

    249.00 vs 540.00 is a compelling reason to shop grey – and on quality items, you ‘should’ (fingers crossed, and four leaf clover on the credit card) be ok.

    This ‘zone’ control of officialy ‘distributed’ merchandise is a real con. Nikon could, and should, offer worldwide warranty on all the products. The thing is, they set up ‘franchises’ in each country, and protect those franchises with the threat of ‘if you buy elsewhere, you can whistle for your warranty’.

    I hate this – it is trade protectionism, pure and simple. I can see why they do it though – if you could buy globaly on price, and get your warranty locally, everyone would buy from HK I suppose.

    Maybe the way forward is for Nikon (et al) to offer an international warranty upgrade, so, for my recently bought lens, say, I could register the lens and pay Nikon UK £25 to secure warranty of offshore purchased items. This would compensate the franchisee, who would provide nothing if the warranty wasn’t needed.

    One last thought – My trusty old Canon A1 SLR was bought in 1983 and was sold four years ago, in perfect working order – it had never seen the inside of a workshop.

    Maybe if they made this stuff to be more durable, instead of rushing out new camera bodies every three months, we would experience more confidence in the longevity of products.

    I hope your lens makes the round trip, safe and sound, and sorry you had such hassle, from a company who support their distributors more than their end users.

    • It was not a gray market purchase – sorry I managed to confuse you on that.

      I bought it in Canada, from an Authorized Canadian dealer (Nikon Canada Inc.)

      I think what might be a little sad here is – we are such a global community these days and everybody moves around, the warranty should be honored world wide as long as it was bought from a Nikon Dealer who was Supplied by Nikon.

      Gray market is when dealer/supplier circumvents the subsidiary imported goods. All the huge camera stores have their own methods of importing camera goods rather than through, say, Nikon or Canon, which is through un-authorized route. This then becomes a gray market product. They usually do that to make it cheaper and they have to label these items as gray market. Even though it is disclosed I often don’t feel the end buyer really understands what that means as far as warranty.

      In my case -> Nikon Dealer – Authorized Nikon import by the correct subsidiary – Just Canadian rather than USA where I live. But even that made a difference. You just don’t think the implications are that much or you think it will be alright, but it isn’t always.

      I personally think there should be worldwide support, that truly honors the original warranty worldwide as long as it was an Authorized dealer. That would make life simpler for everybody. Even that comment is a little complex because Nikon has a worldwide warranty, but in my case it would have been 1 year rather than 5 years as when I bought it in Canada.

      Rob

      • 53
        ) Andrew Caldwell

        surely by taking the lens across the border from Canada to USA you created a grey market lens; you imported it into the USA and you are not the authorised NIkon Importer?

        I agree with sentiments below regarding a worldwide warrantees, but I think the warrantee system is the only way that companies like Nikon can ensure their local franchises control the local market. If you could get a worldwide warrantee why wouldn’t you buy your gear from Hong Kong? It is all about local market share protectionism.

    • 72
      ) Jon Allen

      Hi thank you for your response to Gray import ( Not Grey import) Based in the UK I have purchased Nikon from HK or Japan via an importer in the UK and I have saved £1000′s of pounds, my next Purchase is a Nikon D4s £5200 here in the UK £3985 inc tax from Japan, ( where they make Nikon lol) this represents a huge saving £1200 is a lot of money. I have emailed Nikon UK who say ” we do not recommend this route to purchasing our product, however we will service or repair at a cost, I would have to experience quite a major fault for it the cost £1200 so I’m more than happy to take the gamble. The importer in the UK offers a 12 month warranty which is based in the UK. There are several companies in the UK who can offer service and repair to Nikon products. We are already in a global market so I agree Nikon should offer a global guarantee. I will continue to purchase my Nikon gear where ever possible to save money, the Camera comes out the same factory no matter where you buy in the world.

  3. 3
    ) TR

    Robert has a point, but only up to a point. First of all this is a special case as it is a very expensive item and the main issue seems to have been with the UPS shipping option. Obviously, when you buy from another country it would be worth checking the shipping options and terms of return, especially for such an expensive item. Mostly I think what this highlights though is how badly Nikon is organised – the structure in which the subsidiaries are organised is just laughable in a global world. If Nikon wants to be a global brand it should really organise its structure so that customers are not penalised. Imagine you have put many thousands into camera gear and then have to move to another country. Not good.

    Going back to the topic I do buy camera gear abroad, even from Hong Kong importers. DigitalRev pay all the duty and taxes, ship quickly and appear to have good service. And even if they don’t: A D600 costs a little below £1400 in the UK and is available for around £900 from DigitalRev – assume it does break and they don’t honour their warranty I would in most cases still be cheaper off to have it repaired in the UK. So I really don’t see why I should buy the camera off Amazon instead of DigitalRev, especially seeing how good their reputation is. I think purchases should be evaluated on a case by case basis a not on a general rule that is dictated by rigid rules set by a company more interested in its structure than what benefits the customer.

    There is one aspect that should be noted: buying from an actual brick and mortar store in your area may be worth paying extra as it allows you to try the gear and ideally should also help with repair and advice. If you have such a store it may be worth paying extra over online retailers. But that is a different argument to saying you have to buy in the same country.

    • I agree with most of what was said here – THANKS :)

      Part of my frustration is the shipping and I knew that, but when you buy it, you find ways to convince yourself it’s not a big deal and you don’t need to worry about such things. This is a high value item, so it makes the shipping process more complex, with more limits and rules than you can poke a stick at.

      The other part that frustrates me, is we did buy from a Nikon Authorized dealer that was supplied correctly from Nikon and even listed in Nikons Authorized dealers search engine. But yet, cross border warranties are much different. 5 years versus 1 or Nikon may have honored it for 2 years in the US. I personally think the part where you talk about how Nikon is organized is right on the money. It should be organized better and more worldwide, you would think in this day and age it would be.

      Thanks for you comments, they are very thoughtful and hit the mark.

      Rob

    • 65
      ) Brian

      Nikon USA won’t repair gray market items, no, not even if you pay them. They also stopped selling parts to independent repair shops and doubled their repair charges last year. It seems we need another class action lawsuit like what happened with the D600 to get them to behave decently.

      • 66
        ) Brian

        Also, this “localization” leads to supply problems such as a shortage of a particular lens or camera in one country but they can’t ship from another country because it would have the incorrect serial number for warranty, etc. This is what really caused your problem in the first place — a shortage in USA but plenty of lenses in Canada.

  4. 4
    ) Jesper Donnis

    Shouldn’t your gripe be with the lack of consumer protection laws in the US that lets them get away with that?

    I have SPECIFICALLY asked Fuji here in Denmark if they honor foreign (US & Japanese) warranties and they said “of course, we stand by our products worldwide” (and they might run into issues with consumer protection laws as well should they try not to).

    • Yes it Should – Definitely

      By the way, Nikon does honor the warranty worldwide but not for the same amount of years. One would have to ask themselves, why is this so ? If you have an official warranty card properly filled out that states X years, then it should be honored at any official repair center. That would be too logical and too easy.

      Rob

  5. Quality of service often depends a lot on personal attitude of employees, thus warranty service you receive may differ from service center to service center. In my experience (where I live) both official and gray service centers spend more time trying to prove this repair should not be covered than actually identifying what’s wrong with equipment. Therefore casual or even extended warranty proved useless.

    Ever since this happened I bought insurance for all my equipment. It also covers equipment shipping insurance, therefore limitations of DHL or UPS insurance are irrelevant for me. Besides they are ready to cover repairs regardless of warranty status of equipment. I strongly recommend to do the same to everybody.

    • Smart idea buying the insurance, it is something we have toyed with for a long time but procrastinated in doing. maybe this event will change that, especially when you consider the total value of my camera collection.

      Rob

    • 67
      ) Johanna

      Would love some additional information on the equipment insurance. I’d prefer to purchase through Nikon USA, however, I have wanted a D700 for a long time and it is no longer available through that channel. Purchasing new requires a grey market purchase – it isn’t about the price – and I’m very worried I’ll get the lemon and need immediate service. Never even considered that insurance might help. Would it, do you think? Thanks.

      • 68
        ) AutofocusRoss

        Hi Johanna, I am doubtful that insurance would help, unless it was a specific insurance for faults / manufacturing defects etc. Most photographic gear insurance is aimed at loss or accidental damage, rather than a fault developing in the equipment. You would need to verify that failures are inclusive to whatever policy you take out.

        However…

        If you are buying from overseas, as long as the retailer is reputable, they will honour the warranty. The only bind is that you would need to post the camera back to them for inspection and repairs.

        If the cost and delay, in the event of buying ‘a lemon’ would not be too bitter a pill to swallow, maybe that route would suit you better? I know insurance can be expensive, but well worth getting some prices in, given the value of the D700.

        Ross

        • 70
          ) Johanna

          Thank you Ross. Wasn’t thinking clearly about insurance coverage – you’re right, not going to protect against what I’m worried about anyway.

      • 69
        ) Michael

        Johanna, don’t forget about the insurance against theft and breakage that most major credit cards offer. You’ll likely have at least 90 days, or longer with American Express, when you buy that way.

        • 71
          ) Johanna

          Good point, Michael. Again though, it doesn’t really have an impact for my concerns. I have insurance on equipment through PPA that covers those issues. I was dreaming when I jumped on the insurance idea; one of those moments that precedes rational thought of, “if it sounds too good to be true”. :)

  6. Avatar of Atiqur Sumon
    6
    ) Atiqur Sumon

    Because in Authorized Dealers trustful

    • I would say, you get more predictable results and an easier path to repair or replacement.

  7. 7
    ) Susan Eisert

    What would happen if you were living in Canada for several years then moved to the USA. All you camera equipment was purchased in Canada, then you needed repair service in the USA. Also what if you’re visiting from Europe and your camera breaks, won’t the US repair center fix it?

    • 8
      ) autofocusross

      Susan, this is the nub of the problem. If you splash hundreds (even thousands) on camera gear, and then get a problem, out of the country of purchase, you have NO warranty, and are on your own.

      Nikon treat photographers as two distinct classes – pro, and hobbyist. If you were covering Nascar or a Grands Prix race, Nikon (and Canon, and others) have a booth where they have repair technicians, and spare lenses to lend out to people who need repairs / adjustments to the gear – IF THEY HAVE A PROFESSIONAL ACCESS PASS to the venue.

      If you are there as a hobby / enthusiast, and your D800 croaks on you, while actually at the race, try taking the camera to them – they’ll just laugh at you… not openly, but, I guess you know what I mean.

      This is market manipulation, and a way of Nikon to get out of their warranty responsibilities – by claiming the camera was bought in a different country – when is a Nikon actually a Nikon then? It would seem that, if it is a Nikon outside of the country of purchase, then, it is an expensive pile of plastic, chips, glass, and wire, and not actually a Nikon at all.

      That is what Nikon are saying… we wont fix it if it wasnt bought in this country! Yet, what is the first thing you do with a camera? Put it in your bag and jet off to shoot landscapes in other parts of the world of course!

      Disgraceful!

      ….and, not just Nikon, this applies across the board, to all manufacturers. If the gear was bought from an official distributor in Chile, it should be covered for repair in Iceland, New York, and Melbourne too!

      Nikon (and the rest) – get off your butts and do the right thing here… it’s been an issue for 30 years.

      • Well said – I also believe as long as it was bought from an authorized dealer (regardless of country) the original warranty should be honored worldwide and thus making ‘a Nikon – a Nikon worldwide’.

        I qualify for Nikon NPS status which would give me preferential treatment, but I don’t apply because I don’t like the personal information they are asking me for.

  8. 10
    ) Thomas Stirr

    The other issue that many people do not realize is that Nikon warranties, at least in Canada, are non-transferrable. This is clearly stated on the Nikon Canada web site.

    While I have never bought used equipment, I have sold equipment in the past. In all cases I have made sure to point out to the purchaser that the original warranty on the camera or lens is not transferrable to them. In some cases they have pointed out to me that they have seen other ads in Canada claiming that a lens or camera body still have ‘x’ number of years of Nikon warranty left on it. I always refer them to the Nikon web site so they clearly understand that these other ads are misrepresenting the warranty coverage on Nikon product.

    Some stores, like B&H for example, are very clear when you try to order a Nikon lens or camera body that they will not even ship to Canada. This may be a restriction from Nikon, or it simply could be that B&H has realized that they don’t want the hassles of dealing with cross border warranties.

    Cameras/lenses are likely not the only products where warranties are not international in scope. Some products, like automobiles, cannot even be imported across borders by the original owner without special government approvals and permits.

    • All great points, THANKS !!

      We want to think we are global, Skype, Email, the web and others have certainly made it so. Yet there are these little technicalities that exist when buying global.

      I think the true one point that matters in this article, you must understand where you stand before you buy.

      Rob

  9. All great points, THANKS !!

    We want to think we are global, Skype, Email, the web and others have certainly made it so. Yet there are these little technicalities that exist when buying global.

    I think the true one point that matters in this article, you must understand where you stand before you buy.

    Rob

  10. 18
    ) Dave (D&A)

    Robert,
    This is something I learned the last few years and may in part helped you circumvent some of your shipping issues. I used to go directly to the UPS shipping depot with parcels to ship and of course insure them. Due to fraudulent insurance claims made these days, they sometimes required the parcel to be opened and the item quickly liked at in order to establish that the item was in good condition and/or there wasn’t a box of bricks in the box. In any case they had no issue with my or anyone’s packing the items ourselves in order to insure…even a lens I sold almost as expensive as yours. The second thing is their rates both on shipping and insurance for any parcel or item. They are considerably less in price than those UPS stores. I set out to find out why? Simply put although those UPS stores appear to be company owned, they’re not! Basically they are franchises, many of them former “Mail Boxes Etc.” Location/Businesses.

    These independent UPS Stores often set their own prices and rules and they are substantially more than simply going to an actual UPS depot. When questioned, they played ignorant and would only respond that they are UPS shippers and know nothing about different rates vs. The actual UPS depot. Staples is another authorized agent of UPS and as you saw, also sets their own rates and insurance rules. UPS stores not only wants to over change for shipping but scare you I to having them pack your items if you want full insurance. Personally I found this bordered on a scam.

    Almost no one I know is aware of this regarding to most of the UPS stores. They are not UPS but simply an independent business that secured the right to use the UPS and their shipping system in order to set their rates and set of requirements for them to insure a parcel. No matter how convent their locations are, I avoid them like the plague.

    No doubt UPS has gotten more expensive and I’ve heard that some UPS stores dropped their prices a bit when word got out that their rates were substantially different than the UPS depot, but still the differences are substatial.

    In contrast, many of the Fed Ex copy and business centers are either owned or run by Fed Ex and is e the same rates and insurance policies that the Fed Ex depot uses….including not minding one packing their own expensive items for shipping with insurance. I’ve come to repeat them for this. Anyhow, this has been my personal experiences.

    Dave

    • Thank You Dave

      I constantly find it amazing how the things you imagine being so simple, get so complex. It’s kind of like the warranty thing I talked about above. You would think stores branded UPS would have similar shipping and insurance rates and limits but not so. How does the average person ever get to learn this stuff, I suspect for most people they learn this the HARD WAY :(

      Rob

  11. 20
    ) HomoSapiensWannaBe

    This article just points out another reason we should stop using Nikon gear.

    • :)

    • 36
      ) Don McVee

      Nonsense. They are all the same – Nikon, Canon, etc, etc.

  12. 21
    ) Michael Cohen

    This is a reasonable article with a very misleading headline. While the information contained in it is correct, and, I think, rather obvious to any well traveled person, which many photographers are (especially those with long lenses), it doesn’t warrant the space Photography Life has given to it and the headline isn’t relevant to the article.

    A growth pain on the editor’s part or just irresponsible journalism?

    • Hello Michael

      The title was changed from what I had and you are correct, it doesn’t quite reflect the content as it is more about understanding what you sign up for (as far as warranty is concerned) when you purchase gear.

      I am sorry you feel it’s a waste of space, however I would rather have some readers become seasoned travelers without the ouches ($ hard spent) or hard lessons. Not everybody thinks before they buy or they buy and think it will be ok. Isn’t this site about helping and educating fellow photographers? For the most part warranty is such a boring topic, not everybody pays attention when buying, or the need to have it now overrides the risk.

      It was a growing pain on my side, but I was aware of what I was doing when I bought the lens and I still did it. Could I go back and change things and I would have bought it in the USA like all my other gear and sleep better at night.

      Rob

      • 29
        ) Michael Cohen

        Hi Rob,

        I guess I believe strongly in being an educated consumer. And that’s especially true about things that are expensive. Caveat emptor works for me. The main reason that I read the article in the first place was that I buy nearly all my gear used, and most of it on Craigslist. Some people think I’m crazy but with the number of photos I require to be taken, with time stamps, and the questions I ask, etc, I have literally never had a problem. That includes a D3s, D4, D800, lenses, ball heads, you name it. I think that camera equipment sales have been commoditized and the depreciation of used equipment due to the refresh cycle makes buying from dealers an exercise that needs to be constantly challenged. One point your article makes clear is that camera companies operate as independent units in each country they do business in. NikonUSA is not Nikon, its NikonUSA and if you buy one of their products, they will service you under warrantee, and if not, for a fee. I currently have a 500 f/4 VR in for service with NikonUSA. I bought the lens used 4 years ago but I knew that I would not get the warrantee transfer. For me the $2500 savings was, in part, self insurance on a warrantee-able repair. This current repair will cost me $420 and so I am still quite ahead of the game.

        Thanks for the reply.

        Michael

        • I actually understand every point you are making here and agree, just by you highlighting these things you bring some important points to the forefront.

          It’s OK to do whatever you do, as long as you understand the consequences. Your points are a lesson in themselves.

    • 24
      ) HomoSapiensWannaBe

      YOU are being harsh and unreasonable.

      Nasim has the right to be pissed off and share his frustration here. As much as we might like to, we can’t get together today and have a beer with him while he justifiably complains about his experience, so this article will have to do.

      Would you have been happier if the headline was “If you live in the USA and use Nikon, beware: You should only buy from local authorized dealers, even if this means foregoing purchasing something you need during your international travels because Nikon USA’s warranty policy SUCKS.”

      • 25
        ) HomoSapiensWannaBe

        Nasim = Robert. Same sentiment.

        • but I would love to have a beer with you :) – Us Aussies do that a lot – LoL

      • Thanks :)

        It was actually me – Robert Andersen who is sharing the frustration – Your wording is creative but to the point :)

      • 31
        ) Michael Cohen

        HomoSapiensWannaBe, I’m curious, what, in particular sucks about NikonUSA’s warrantee policy? I’ll confess that doing business with them is not nearly as good as it should be, but that is typically in the implementation of the policy. What is it about the policies themselves that you object to? (But that would have been abetter headline!)

        Michael

        • 33
          ) HomoSapiensWannaBe

          Michael,
          OK, fair enough. Where to start?

          For one, the exclusion of warranty coverage for products purchased outside the US. Buy a cool lens at Yodabashi Camera in Tokyo and you’re out of luck if something goes wrong with it when you get back home.

          Nikon repair centers refuse to provide anything but the most basic parts to independent repair centers, and won’t sell simple parts like rubber grip material to the end consumer who may have the basic skills required to install it themselves. (I think they may have modified this policy somewhat after so much protest.)

          Then there is the infamous D600 dust fiasco, in which Nikon denied the specific problem and repair solution until, apparently, forced to do so by recent class action lawsuits. Yes, I got a “dusty” D600 in Sept. ’12. It has stabilized at 12K clicks after I did many, many cleanings. I don’t want to risk sending it back because new problems might occur — and I just don’t want to deal with Nikon anymore.

          Before that, they denied there was a left side autofocusing problem with the D800 until forced by angry customers to concede.

          There are many, many threads on DPreview in which people say they were told by Nikon their product would not be covered under warranty due to “drop damage” or some other claim of user error which the end users have denied. (Surely at least some of these customers were not being honest with Nikon, but with so many reports about this, I have to believe Nikon sometimes tries to avoid paying for the warranty repair when it thinks it can get away with it.)

          These are not the behaviors of a customer-oriented company.

          Meanwhile, I’m sitting on $10k + in Nikon gear and wondering how much longer I will be a Nikon customer. Anyway, a critical thing that make the D600 and D800 so awesome as photographic tools compared to Canon or others is the Sony sensors. We have to put up with a lot of crap to get this benefit, but perhaps not for much longer.

          What else? This is not about warranty policy, but I still hold a grudge against Nikon for buying a D600 + 24-85 in Sept. ’12 only to have them essentially give the lens away a few months later. Their rebate programs almost always force you to buy a body to get deals on lenses — which favors those with lots of cash on hand who are thinking of switching systems. Existing customers don’t benefit except for the occasional lens only rebates.

          My bad experience with unpleasant Nikon sales reps at Imaging Expo ’13 further alienated me. Reps from Canon, Sony, Panasonic, Sigma and others were very pleasant at this same show. The two different Nikon reps I encountered on two different days were rude and unfriendly.

          One person’s experience, FWIW. Cheers.

        • 35
          ) autofocusross

          Hi Michael, let’s not overthink this, the problem is simple. You buy gear in country A, and use it in country A,B,C & D.

          It breaks down in country A while under warranty – thats fine

          It breaks down in country B,C,D OR ANYWHERE ELSE – NOT FINE

  13. 28
    ) Chuck

    Once upon a time I had a high respect for Nikon and Canon . I certainly had seen my share of Nikkor lenses and Nikkormat cameras. High quality and precision was their trademark. However, somewhere along the way one of these aforementioned companies has lost a step or two. Or, lost focus of their objective. At one time or another we all lose a step or two. When we do this we need to re-focus and stop trying to be just like our neighbors next door. In this crazy mixed up world one doesn’t get many chances to make expensive mistakes on trying to deny or cover up an error on their part. We all know this D 600 issue should have been put to bed a long time ago. Photographers are somewhat tenacious when it comes down to having inferior under performing equipment. Let’s admit it the D 600 is not the most expensive , nor the least expensive . However, if one cant depend on a giant in the camera market to build a dependable mid priced camera and guarantee it’s quality, I’d say you have insulted the greatest market and customer base in the world. Our money is tight and our nerves are frayed due to the loss of our income and livelihood in some cases. Nikon, if you don’t want our business just say so and we’re more than sure we can, and will find someone that can appreciate our business. You have insulted our intelligence and lost a lot of respect in the business, but most of all you have lost the integrity to use the title of being a great quality camera company. Sincerely, Chuck Warren

  14. Avatar of Mike Banks
    30
    ) Mike Banks

    The information offered by Dave (D&A) should be noted by all who have to ship via UPS or FEDX. My professional niche in photography is medical research and product photography, entomological studies, gross specimen and criminal forensic photography. I do a lot of shipping.

    For some of my clients I provide hazardous material boxes with return service labels. I either ship the box to them with the label inside or send via email a return service label and when they place the specimen in the box all they have to do is drop the box off at any UPS store, (at no charge to them), or give the box to any UPS driver. There is no fee for this.

    I know that most folks don’t have their own UPS or FEDX accounts. However, as Dave points out your shipping charges will be much less when using UPS if you take you package directly to a UPS hub. The UPS stores who take packages with a return service label cannot charge anything for that service but if you want them to ship indeed they are independent business owners who up charge the UPS shipping charges to make profit. This is not unlike the fast food hamburger joints that purchase a franchise in order to display a recognized name. One might also find cheaper shipping and packing prices at an independent Pack & Ship outfit, (a mom and pop store), since they must compete with national recognition and want to attract the business.

    Just an additional note, there are FEDX stores that are not corporate. Make sure if you are shipping with FEDX you know the location is a corporate store before utilizing their service or you might find the same occurrence as with UPS stores.

  15. 37
    ) Don McVee

    This warrantee issue should not be blamed on Nikon. It should be blamed on the Authorized Nikon Dealers in each country or market area. They are the ones who enforce the rules on warrantee or non-warantee repair of foreign bought equipment. They do this to protect themselves from differing customs duties. How long would Nikon USA stay in business if they had to service cameras that had avoided U.S. customs duties by being bought from Hong Kong? The warrantee and non-warrantee repair weapon is the only thing they have to protect their market from being flooded by equipment that can be sold at a lower price because it has by-passed the normal customs duties.

  16. 38
    ) autofocusross

    Don, you are wrong. Dealers do NOT enforce warranty rules, it is Nikon, and Nikon alone. When a dealer finds a fault on a warrantied camera, he will seek Nikon’s permission before carrying out the parts and labour involved with the fix. Nikon no doubt supply dealers with a ‘carry on regardless’ list of repairs that they don’t need to authorise, but you can be sure expensive repairs need a green light from Nikon.

    Nikon don’t care where the camera was sold, as it yeilds similar profits around the globe – the tax, as you rightly say, does vary, and oh boy, dont we know it in the UK… import duty of 20% and VAT tax at 20%.

    This is money Nikon, or a dealer, never sees since it goes into the pot of the government.

    Having manufactured the camera, it should be warranty repaired worldwide, end of story.

    You mention servicing – well, servicing is normally a chargeable matter anyway, not a claim for warranty is it – just a ‘service’ just like with a car.

    Nope, Nikon are playing us all for fools with this warranty issue. The dealers are, at the end of the day, businesses interested in the bottom line… yes!

  17. 39
    ) Thomas Stirr

    Here is a link to a good article that explains how various warranty policies work between Canada and the USA, as well as defining what ‘grey market’ means.:

    http://www.photoprice.ca/article/warranty-us-canada-grey-market

    If you look at the summary article you’ll find that Nikon is not the only camera brand that does not provide a warranty on ‘grey market’ products…neither will Canon or Sony. Canon warranties on SLRs are cross border Canada/USA…but not on video cameras.

    On a related note….there are also differences in the duration of warranties depending on the country in which a product is purchased. For example, the new Tamron 150-600 is sold with a 6-year warranty in Canada, but only a 2-year warranty in India.

    The fact that the ‘same’ product may have different warranty coverage in different countries is not unique to cameras, or to Nikon specifically.

    For example, having worked in the heavy truck business in a previous life I can tell you that the warranty expense on Canadian trucks is significantly higher than those running in the USA. As a result the warranty accruals that the Canadian operating company would need to apply to its Canadian pricing was higher than those taken by the US Division.

    It is also very common for product pricing to vary significantly by country. Again, this is not an issue unique to Nikon or any other camera brand. Product pricing is a function of manufacturing costs, distribution costs, competitive pricing levels, administrative/warranty costs, and target mark-up among other things. Some countries with small market potential are simply much more expensive in which to do business and the price of products sold in that market need to reflect that reality for a company to be able to make any profit selling its products in that specific market.

    We should also not assume that a company makes the same amount of profit from the same product regardless of where it is sold in the world. Variances in exchange rates, forward hedging on those exchange funds, intensity of competition etc. all have effects on the relative profit per unit sale of a product. Some markets are much more lucrative in terms of profit per unit than other markets.

    In terms of the real value of having an international warranty…there are practical considerations when traveling with a camera. For example, I was in New Zealand traveling extensively for 3 weeks last year with my D800. If it would have broken down in NZ would I have taken it in for warranty there even if I would have had international warranty coverage? Not a chance. I was moving locations every day (and usually not close to any main city)….other than Auckland at the start and end of my trip I never returned to any city…..I was 10,000 miles from home…with no way of knowing how long a warranty repair would have taken. I would have used my back-up camera (Nikon 1 V2) for the balance of the trip and had my D800 serviced when I returned to Canada.

    Tom

    • Hey Tom

      That’s a great link, extensive information on warranty – thank you

      • 43
        ) Thomas Stirr

        You’re welcome!

        Tom

  18. 41
    ) autofocusross

    Hi Tom

    “It is also very common for product pricing to vary significantly by country. Again, this is not an issue unique to Nikon or any other camera brand. Product pricing is a function of manufacturing costs, distribution costs, competitive pricing levels, administrative/warranty costs, and target mark-up among other things”

    Hmmm. well, I once attended a general sales meeting with the CEO, area managers, and area representatives at a product launch.

    One of us (to the question ‘what should the price be?’) asked, what is the inclusive production cost per unit?

    The CEO, once he stopped laughing, asked, what the %&!*$ has that got to do with anything?

    The rest of that meeting hinged on what price was being charged by our competitors, in the same market, for the same (near as can be) product, and that, was, the price that was set!

    Perhaps not all industries operate the same, but that was my experience – I discussed it with my area manager a few days later and he confirmed that this was the usual method for price setting… one doesnt want to sell below achievable prices and give money away, nor does one set too high a price, thus clobbering sales because competitors are cheaper.

    Just my six-penneth.

    • 42
      ) Thomas Stirr

      Hi Ross,

      You’re absolutely right that companies do not set pricing in a vacuum (or at least they shouldn’t LOL) and do need to consider the pricing levels of their competition. This includes the features and ‘perceived value’ of those competitive offerings. The amount of premium that they are able to get, or not get, for their product will depend on the amount of true differentiation that their product delivers to end users.

      There are different pricing models that companies use to determine market pricing. At the end of the day it all comes down to gross margin per unit and their fixed overheads so they can determine their breakeven point in terms of market volumes….i.e. revenue – variable cost = margin.

      I’m not very current with Canon product, but I do believe they have a new, mirrorless camera that they have introduced to the Far Eastern markets only, and it is not available in North America. What Canon likely did to determine if it was feasible to sell it in North America was calculate their anticipated variable selling costs and the price at which they’d need to sell it at wholesale (then add standard dealer mark-up) to compete with similar products in the North American market. For fun, let’s assume they were going to make 10% margin selling a camera body at $500 wholesale (the last reported Nikon margin was 9.4% I believe)….that’s $50 per unit. If their fixed costs were going to increase by $5,000,000 in order to sell the camera in North America they’d need to sell 100,000 units annually just to break even.

      I find it interesting that the big players like Nikon and Canon have wholly-owned subsidiaries to which the parent company sells. This is commonly done as a profit maximization/tax avoidance strategy by global companies since it allows them to control how much profit is reported in specific tax jurisdictions.

      Tom

  19. 44
    ) kiwichas

    You lot have it lucky with only warranty problems an issue.
    In NZ Nikon refuse to service any item, ever, IN or OUT of warranty,that you can not prove was bought in NZ from an NZ authorised dealer, even for a fee. Canon and Fuji will fix anything for a fee no matter where it was bought.
    Generally costs 30-50% more to buy from authorised dealer.
    One “consolation” is that in many cases the fee for fixing cheaper items is more than buying another “grey” item. Which contributes to Nikon’s turnover and the totally wasteful throwaway society.
    Another is that your grey dealer may be able to get it fixed in HK faster,cheaper and better than Nikon NZ anyway.
    I understand Nikon Australia will fix anything for a fee.

    • It amazes me how much variance there is between regions !!

    • 49
      ) Motti

      Fees at Nikon repair shops are as ludicrous as they can be. Cleaning my D3 costs me $50!! Canon does it for free for professionals.

  20. 46
    ) Shawn Young

    Mr. Andersen, I’m sorry you’re having trouble with your gear. I really hope you get it back in one piece. Please see my question at the end of this note, especially for you. In general, for amateurs, I disagree with your overall thesis.

    I think most amateurs who buy expensive gear should buy it grey-market and effectively self-insure with the money they’ve saved over time. I routinely save 15-20% buying grey-market, and I tell myself that if, someday, I need to pay extra for repairs, I’ll cover the cost with all the money I’ve saved. Most of my gear won’t need service within the warranty period. (If most did, I should run away from Nikon entirely!)

    It’s a different game for pros, who can write off the cost of equipment as a business expense. And if the grey-market savings is only 2-3%, well that’s not worth it either. But if the savings is more than 10%, in the long run, I think amateurs should take the chance. In some markets the savings can be massive: in the UK, goods priced in pounds are often priced in the same number of dollars in the the USA. Grey-market buying offers huge savings. At time of writing, a dollar only costs 60 pence to buy.

    Now to close with an honest series of questions for Mr. Andersen: you wrote that you bought in Canada because you were tired of waiting in the USA. OK: how much longer would you have had to keep waiting? A month? A year? In the meantime, you had your Canadian lens in your hands and more importantly on your camera. In the intervening time between the time you got it and the time you would have gotten the USA-sold copy, this lens either helped you make money, brought you personal joy, or both. How much is that worth? You may not be able to quantify it exactly, but have you tried?

    To twist a phrase that gets used too much, the best 600mm f/4 lens is the one you have with you. Although you may not agree with me, I think buying in Canada was likely, for you, the right call under the circumstances.

    • Hello Shawn

      Boy do you know how to hit a nail on the head!

      1st: I think saving 15-20% on an item is awesome, I think its ok to do that as long as you know what you are signing up for with warranty. A lot of people will do that then not keep any money aside for when that repair needs to happen and they get stuck and disappointed. I wasn’t saying don’t do it, I was saying if you want predictable warranty support, only an authorized dealer will do that. I think it’s a personal choice that each individual must weigh up on gray market items (warranty versus price).

      I personally prefer to have the support, I have had a Nikon D4 (my first) play up a month after purchase and a week before I was about to leave for Yellowstone Photo Trip – Because of timing and support I got a replacement camera delivered in time for my trip. Part of that was Hunts Photo and Video, more so than Nikon but they both helped make it happen. That has value to me.

      2nd: Q and A time
      Answer 1: In this instance it took approximately 2 1/2 months and Hunts had a 600mm in stock.

      Answer 2: I was on vacation when we bought the lens and the very 1st day we had that lens out on the lake, I got my lifelong dream photo, and I am not pulling your leg. That really happened. We had the lens out on the lake in our 16ft fishing boat trying to see if it was possible to hand hold that beauty. A lot heavier than I was used to hand holding (200-400mm Nikon F4 VR). Anyways, a bald eagle swooped down to grab a fish and I managed to snap the photo I had seen in my mind and dreamt of getting but had been trying for five years and had not succeeded before. Here is a link to that dream photo, please note it is taken in New Hampshire where there were very few bald eagles at the time.

      http://www.fireflightphoto.com/ffpsbg52/detail/125-BEGP003.html

      There is no price I can put on this photo, as it filled me with joy when I took it and every day I look at it printed on my wall. No price on this one and it was the 600mm who got it for me (the Canadian 600)

      Answer 3: It was the right call at the time, and I knew what I was doing when I did it. Now that it comes to getting it fixed I question my choice, but I would do it again – LoL. The urge to buy it now overrode everything else at the time. BTW that 600mm lens has gotten me many photos I am proud of, and who knows, but two months later I may not have had the money to buy it. Fate is Fate.

      I think the point of the article is to open peoples minds to the madness of warranties and various methods of buying items and ensuring you know what you are signing up for. As long as the buyer understands the consequences of their purchase method, I think whatever they decide to do is fine. Just be educated.

      Regards
      Rob

      • 52
        ) Shawn Young

        Thanks for your considered reply Rob. Your points are well taken.

        Your eagle-grab image is among the most spectacular I’ve ever seen. If anyone’s read that far without clicking the link, stop reading my post and CLICK IT RIGHT NOW.

        Wow.

      • 54
        ) Michael Cohen

        Rob, spectacular image. Truly one of the greatest Eagle shots ever. And not baited, even better!

        • Thank you very much Michael and Shawn

          That image just happened, like it was meant to be – it is not even cropped – D3X full frame, almost missed it, another 1/4 inch and that wing would have been cropped.

  21. 47
    ) Motti

    In Canada, US bought items are not honored by Nikon Canada (from a personal experience). When buying I always buy from a local store.

    In my opinion, it is just a game manufacturers play to fattened their (already FAT) bank accounts and empty our (already DEPLETED) pockets. These are the same items made by the same manufacturer and the money ended up in the same bank account.

    There is no need NOT to honor a warranty for item bought in a “foreign” country, if they really need the money then add a $50 charge for local warranty and get it over with. If I bought a $10,000 lens (or a $700 camera), Nikon got their share of the money no matter where I bought it.

    Again, this is a monopoly game by corporations that, on one hand, benefit IMMENSELY from this global community we became but, Heavens forbid, actually played alone with this community.

    Especially Nikon!!!

    • you are very right, they reap the benefits but restrict the support – how true

  22. Avatar of Daniel Michael
    48
    ) Daniel Michael

    Thanks for the article, Robert!

    I have to say I was always worried about buying products from abroad, and so when I bought my D610 I got it from a local dealer in the UK, with the normal European 2 year warranty. I have always looked at grey market imports with envy though, since the UK price of items is usually well marked up even more than the 20% tax. I guess that electronics manufacturers get greedy in the UK.

    Many friends have bought cameras as grey imports and not had any problems. That said however, when I wanted to buy into the Fuji system and was unsure about the step, Fujifilm US had massive savings on lenses and cameras, I ordered an X-E1 and kit (including import duty and delivery) from AmazonUS for £540 compared to the £790 price here (the kit lens here alone is £450!). Such a massive saving, I went and ordered the 27mm fuji lens for a total of £150 compared to £350 here.

    Now I was worried mostly about warranties, but the good news was that Fujifilm’s UK website allowed me to register the camera for a warranty. Why can’t all manufacturers do this? When one buys products on holiday, why should they not be covered by an international warranty? Do they have different levels of QC depending on where the products are shipped to? “Oh this line is for those silly Brits, give them the seconds!” It may not be the manufacturers that cause this though. I suspect here the EU common market has some serious stifling powers on stuff being sent in from outside the EU like Hong Kong. I’ve seen them do it on other a number of other products. Personally, I think the EU is a dead horse suppressing competition, but thats a whole other conversation…

    Daniel

    • G’Day Daniel

      It’s risk versus dollars, if you feel the savings are worth the risk, then you save the dollars and pay cash for repairs. Gray market items generally have no warranty support from Nikon and Canon, other than cash. I am not sure but I believe here in the USA I can’t get a repair by an authorized repair center without a receipt from an authorized dealer. That is what I was told by Nikon USA on my 600mm.

      BTW – Some items are low enough in cost, the risk doesn’t matter as much. You simply replace the item.

      There should be a globally accepted repair / warranty system – A Nikon is a Nikon – We are global these days, so should the manufacturers be.

  23. 57
    ) Kirsten

    So…what about buying on Amazon vs at a local dealer? It’s just an entry level, but the savings would buy me another (cheap) lens. The dealer provides unlimited advice and troubleshooting, but Amazon is cheaper.

    Opinion please.

    • Hello Kirsten

      I think autofocus answered the question very well below (thanks af)

      I don’t have anything to add other than know what you are getting into before you do it, Amazon is not an authorized reseller – there are standard worldwide warranties then there are local Nikon warranties that may go longer (years longer) – you have to weigh costs versus savings versus warranty.

      Rob

  24. 58
    ) AutofocusRoss

    Hi Kirsten, good question, and most would say, if you buy from Amazon, you are ok – as the item will be bought within the country that you reside, it will contain the correct warranty card, and then, Nikon will recognise the serial number as being ‘official’ rather than ‘grey’ merchandise.

    But…

    Life is never that simple is it?

    I will share an experience I had four years ago, so at least you will be aware of the possible problem.

    I was keen to by my (now cherished) Sigma 10-20mm zoom lens for my Nikon. I saved up a while and when ready, spent some time shopping around. This was a lens that wasn’t going to be used much, so getting value for money was particularly important, as it was going to spend 99.5% of the time on the shelf. Well, it worked out to be more like 80% and there are subjects for which it is appropriate beyond any other lens owned.

    Amazon (UK) came up trumps, the NEW example (15 available 43 sold) was priced about £55 lower than anyone else, and a staggering £150 less than my local dealer.

    I bought it, paying at the same time of course, and it arrived two days later (ordered a bit late in the day).

    After trying it out and loving it, I looked at the invoice, and then the warranty, as you do.

    It had a USA warranty… so… I traced the Sigma ‘Official Distributor’ in the UK, one ‘Intro2000′ if memory serves. I gave them the serial number, explained what I had found, and asked the obvious question. They were prompt, I’ll give them that… but… they were clear enough. As they were official importers of the Sigma products, they would not be able to offer any warranty repair to my lens, should it become needed.

    This gave me a sick feeling in the stomach, as I had been so careful when buying this expensive but ‘not to be used often’ product.

    I rechecked the paperwork to find that it was NOT Amazon, but a ‘Market Trader’ selling via Amazon who had been selling the lens. There was a contact email address for the seller, and so I wrote to them expressing surprise that they were selling, on Amazon UK, products that have no UK warranty, and asking them for the scenario, if the lens failed.

    In total fairness they were very reasonable people. They explained that they imported products (grey) from both America and Asia, and that the products were obviously identical to those sold via the official importer in the UK, but that the warranty was valid only in the country of origin. They had their own camera repair department, and any warranty work was done by them, within the UK, unless it was a more serious issue, in which case products were returned overseas for repair (or replacement) under the Sigma warranty in the country of origin.

    They did two things. Firstly they extended the warranty to five years (from three) – and secondly, they gave me a £60 (approx $90) refund for my understanding.

    The lens being amazing and fully brand new and functioning perfectly, I accepted this, and the lens, to this day, has never missed a beat.

    Moral: If buying from Amazon, read the small print before you ‘order’ anything – it will say something like ‘Sold by Amazon UK and fulfilled by XYZ Trading UK Ltd’. Or it will say ‘Sold and fulfilled by Amazon UK’ (or if you are stateside, Amazon.com, presumably).

    Hope that helps,

    Ross

    • 63
      ) Kirsten

      Thanks Ross.

      I really really appreciate the time you took to respond so thoroughly to my question. I live in the US so I will likely have less of a problem in regards to warranty. However, I will be sure to check the fine print as per your suggestion. One bonus about a local dealer is the personalized service and attention should a problem arise (not to mention supporting a small business). It’s just so hard to swallow the extra mark-up when I can get the gear for cheaper and be able to afford an extra lens (a coveted 50mm) for the same price on Amazon.

      Again, many thanks.
      Kirsten

  25. 59
    ) Alex

    Great article, Sir Robert!

    I’m Alex, and I’m from the Philippines. In our country, Canon is the only camera manufacturer that has full support towards authorized dealership…we do have Canon Marketing Philippines (CMP, as what we call it, along with it’s 3-year product warranties), but such a thing like “Nikon Philippines” does not exist. We do have several camera stores which may be considered as authorized, since they are selling Nikon products with 2-year Philippine Warranties (CDSC, as what we call it here…). The main issue in our country is that the entities that previously hold the psuedo-ownership to what we know as “Nikon’s Product Selling Authorization” in our country, has been letting it go, every now and then. In other words, authorization in our country has been a long shot ever since. As from my fellow photography peer’s experience here in our country, whenever we purchase Nikon’s products with 2-year warranties, if ever we need anything repaired or replaced, it’s either we go to our local technicians, or we send our units to the authorized dealer where we bought it, for them to forward it to another country (I think, the nearest would be Nikon Hong Kong, not that sure about that, though…). The main impact of the scenario is that CDSC units sell at a higher price, as compared to Gray market or individually-imported units, with the price of half-assured warranties. Well, look at the brighter side, USA offers a 5-year warranty on all Nikon products purchased in the USA.

    The sadder part on this is that CDSC units are quite limited, when it comes to the camera kits and packages that are offered. You cannot buy body-only units, not unless considered by the authorized sellers…camera kits and lens combos are not offered, too (e.g. D5100 unit, with 18-55 + 55-200 lenses in one purchase, etc.). Gray market and individually-imported unit sales are almost at par with CDSC sales in our country, due to the fact that even thought you buy CDSC units, at times, we really opt to turn our CDSC units to our local technicians…what most of my peers do is that, if ever they go into an out-of-the-country vacation, they tend to purchase units internationally, then they bring it home with them. I feel you in the way that you wanted to buy something, the money’s not the problem but the availability is…

    I do hope that in the near future, our country would be able to get support from Nikon, just like yours…:D It may be a long shot, since we’re in what we may consider as a third-world country, but I’m still not losing hope.

    Kudos to you and the Photography Life Team!

    • Thank you – I also hope purchasing and warranty gets more worldwide and easier. It really shouldn’t be that difficult.

      Rob

  26. 62
    ) Ravi R

    Straddling a product’s warranty within a country is not a good practice! After all it is photo equipment and people do travel with their gear. What if the gear broke while you were overseas and instead of taking it to the nearest authorized dealer you have to ship it to your home country? Who is going to pay for the cost of the trip you had taken?

    IMHO this warranty and service business is another cash cow just like for cars and pretty much other products. Whoever said the industry will regulate itself was lying through their teeth!

    Need more tougher regulations! I heard EU was working towards this issue a while back.

  27. 64
    ) Rod Machin

    My son, who lives in Hong Kong purchased a Nikon D700 Camera & 80 – 200 F2.8 Zoom for me and brought them to Europe.
    I have read & was also told that the Lens is covered by a Worldwide Service Warranty, but the camera is only covered by a local warranty in the country of purchase.
    I have the 2 warranty documents in front of me and indeed the above conditions are correct.

    Rod

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