Sensor Gel Stick and Sticky Paper in Stock!

It has been an incredibly busy week for us here at Photography Life – we shipped out over 1000 orders of the Sensor Gel Stick! I am happy to inform that we finally have some stock left for those that have not had a chance to order due to the previous back-order situation. We have been in short supply for over a month and although we did our best to inform our customers, some were quite unhappy about waiting so long for their order to ship. We sincerely apologize for this situation and we thank everyone for being very patient with us while we were doing everything we can to get the orders fulfilled as soon as possible. Going forward, we will do our best to manage the stock better.

Sensor Gel Stick

For those who already bought the Sensor Gel Stick, we finally have plenty of the Sticky Paper in stock (close to 1000 units). We have been also in short supply for the Sticky Paper, so we were happy to receive a big shipment this time.

A quick note to those of our readers and customers that purchased the Sensor Gel Stick. We have previously issued a Product Advisory for the product, warning of potential issues when using the Sensor Gel Stick on Sony mirrorless cameras. While the advisory has been up on the product page for a while now, I wanted to point it out once again here:

Sony’s proprietary coating technology on its mirrorless cameras might cause the Sensor Gel Stick to leave some residue on the surface of the sensor filter, which will require thorough wet cleaning. The residue can be removed with a wet cleaning solution, but might take significant effort to clean it. Therefore, we recommend that you do NOT use the Sensor Gel Stick on Sony mirrorless cameras listed below. The manufacturer of the Sensor Gel Stick is working on a different solution to clean Sony sensors, so we are planning to start offering a Sony-specific version of the Sensor Gel Stick soon.

Here is the list of Sony camera models that are affected: Sony A7R, Sony A7, Sony A5000, Sony A6000, Sony NEX-7, Sony NEX-6, Sony NEX-5 (all models), Sony NEX-3 (all models). We have not heard of any other reports regarding other brand cameras.

We have been doing what we can to inform customers, but due to the large volume of outbound emails, some mail servers ended up blocking us, so some of you might not have received the above advisory.

Unfortunately, the new coating applied by Sony on its mirrorless cameras seems to be problematic not only for the Sensor Gel Stick, but also for other sensor cleaning solutions on the market. Once the Sony version of the Sensor Gel Stick becomes available, we will make an announcement on our site.

Comments

  1. 1
    ) Peter
    March 15, 2014 at 9:56 pm

    Apparently I can’t order both the paper AND the gel stick and combine shipping. Can fix that? I don’t want to order them separately and pay shipping twice if I don’t have to.

    Thanks!

    • Profile photo of peterouphotography
      2
      ) peterouphotography
      March 15, 2014 at 9:58 pm

      Never mind, it works now… =)

    • March 15, 2014 at 10:00 pm

      Peter, you should be able to – just try adding to the cart again and it should work. Sometimes caching can prevent it from working the first time, so please try refreshing the page and see if it works.

      • Profile photo of peterouphotography
        5
        ) peterouphotography
        March 15, 2014 at 10:01 pm

        Yes, thanks!

        I had 2 instances earlier this month trying to order both at once, and then thought I ran into the same problem again. But this time the cart actually showed both (happily).

        • March 16, 2014 at 11:21 pm

          I apologize for the problems! Seems like there is some sort of compatibility issue with our caching plugin. Will be looking into this later this week.

  2. 6
    ) Jay
    March 15, 2014 at 10:21 pm

    Might be time to outplace the sourcing and fulfillment of this product? The old purchasing manager in me is talking now! Photographers don’t always make good procurement people!

    Jay, C.P.M. (Certified Purchasing Manager)

    • March 15, 2014 at 10:46 pm

      Jay, that’s definitely in the plans :) Hopefully the sales will be good for us to be able to outsource that component completely!

  3. Profile photo of Michael
    8
    ) Michael
    March 15, 2014 at 11:24 pm

    Before you issued the Sony advisory I noticed that there seemed to be some risidual goo left on my D800 sensor. It was easily removed with a light wet cleaning but now I’m wondering since the sensor on the Sony A7r and the D800 are essentially the same, should we now be concerned about the Nikon as well?

    • March 16, 2014 at 12:42 am

      Michael, no not at all – I use the product on my Nikon D800E all the time and there are no concerns. The problem with the Sony mirrorless cameras is the coating used on the filter pack in front of the sensor.

      The Sensor Gel Stick should not be leaving any residue on the sensor on your D800. Perhaps you are using it in a very humid environment? Did you clean it using the sticky paper before first use? Have you tried using it since then?

  4. Profile photo of Michael
    10
    ) Michael
    March 16, 2014 at 1:08 am

    Thanks for responding so quickly. No, I live in LA and I have to say that lately it’s been the opposite of humid. I’m not sure the Gel Stick residue would even have shown up on a real capture but it was quite apparent on an f 22 shot of the sky. Also the Gel Stick worked fine on my X Pro-1 but not so much on my wife’s NEX 7 where it also left a bit of goo. Again, all is fine with a light wet cleaning. I think we have gone a bit overboard on sensor cleaning since the D600 debacle and the Sensor Gel Stick is at least as good as most other products and none have to be 100% perfect. I just ordered another packet of sticky paper.

    • March 16, 2014 at 1:13 am

      Aha! I think I know what happened here :) Did you use the Sensor Gel Stick on the NEX-7 before using it on the D800? That “goo” you are talking about most likely came from the NEX – the chemicals on the coated filter pack just don’t mix well with this specific gel. Please don’t try to use it on the NEX-7. We will soon start offering a version specifically made for Sony mirrorless cameras, but for now, it would be ideal to only use it on your other cameras :)

      • Profile photo of Michael
        18
        ) Michael
        March 16, 2014 at 6:18 pm

        Yes, I did use the Gel Stick on the Sony first, well before your advisory. Rest assured I won’t again. It could be that the goo on the D800 was from the Sony but I used the sticky paper first. At least we can see that your caution about Sony sensors and the Gel Stick is absolutely and I now know that the 7a and the D800 are not the same sensor as has been widely reported. And everyone should know that the Sensor Gel Stick, in spite of its Sony incompatablity, is a teriffic product.

  5. March 16, 2014 at 1:43 am

    Hi, Nasim.
    How much time will take the shipping to Israel?

    • March 16, 2014 at 1:47 am

      International shipping can take a while – up to 4-5 weeks, depending on the country. Looking at a couple of past orders to Israel (we have shipped over 20 orders to Israel so far), looks like the average is around 2 weeks.

      • March 16, 2014 at 1:53 am

        Isn’t USPS ships like in 2-5 days worldwide? Shipping cost around 17$, hard to believe that they ship 4-5 weeks ;)

        • March 16, 2014 at 2:26 am

          Well, that’s outside of my control on why it takes them so long. It is regular mail, not priority mail of any kind. Priority mail would cost $30-40 per package and I don’t think many would be willing to pay that kind of money for a small package.

  6. 16
    ) Kent
    March 16, 2014 at 2:01 pm

    Thank you for my Sensor Gel Stick. While the wait was a bit long, you responded quickly to my note asking when I could expect shipment. I got the order when you told me I would.

    I can deal with the delay when there is good communication.

    Thanks again.

    • March 16, 2014 at 2:03 pm

      Thank you for understanding Kent :) Let me know how it works out for you!

  7. 20
    ) Bijnan
    March 17, 2014 at 2:16 pm

    Hi Nasim,
    I found some dust particles are deposited inside SLR lens. It would be very helpful if you can focus on this issue with the information like how to clean inside lens, better protection for lenses from dust and moisture.

    Warm regards,
    Bijnan

  8. 21
    ) William Kroeger
    March 25, 2014 at 2:00 pm

    Read instructions viewed video ordered stick went on vacation got home tried stick on nex5r left glue on sensor. Reread instructions discovered some sony not compatable The sticky papers seem too sticky. I would like to return. Glad I did not use on other nex5r.Please let me return stick.

    • June 17, 2014 at 12:45 am

      William, no problem at all – I can exchange your stick for a Sony version when it comes out. Please send me an email via the contact form and I will take care of you.

  9. 22
    ) Steve B.
    March 28, 2014 at 12:01 am

    Thanks, Nasim. My Gel Stick just arrived today at my Canadian door. It will be a while before I get to try it as my D7100 is still at the Nikon repair centre and will also have just been cleaned when I get it back.
    After reading the instructions, I’m hoping there is no issue with the lack of low pass filter on the D7100 (the instructions seem to harp on cleaning the LP filter). Also, is there anything to worry about if I clean the back lens of my lenses or even inside of screw-on filters?

    • June 17, 2014 at 12:45 am

      Steve, it will work fine for your D7100, but I would not use the same product on other things like lenses and filters – those might contain grease and other harmful things that might not go so well with the sensor. If you have multiple gel sticks, then I would dedicate one for the sensor and you can use others for cleaning lenses / filters.

  10. 23
    ) Peter Florendo
    April 14, 2014 at 4:26 am

    It cleaned my D7000 sensor very well ! I’m very satisfied ! :)

  11. Profile photo of Warren C Martin
    24
    ) Warren C Martin
    June 3, 2014 at 6:58 pm

    Nasim, I sent you a couple of emails regarding some concerns about the reason for the delay in getting the Gel Stick back in stock. Maybe I should have just posted them here. Anyway, I’ll repeat what I said in my last email. I know the engineers are working on a formulation for the Sony cameras. I own a couple of Canons and was very impressed with the videos and comments about how well the stick works on these and Nikons. I ordered a stick, hoping that there won’t be too much more of a delay. But I’m more concerned with what the manufacturer is planning. Do you know if they’re going to produce a Sony-specific stick and leave the previous stick’s formulation alone? It would be a shame if they tried to make a ‘one size fits all’ stick that ends up not being as effective on the Canons/Nikons/etc. I believe in the ‘if it ain’t broke, don’t fix it’ philosophy. Thanks in advance for your response.

    • June 17, 2014 at 12:43 am

      Warren, please do not worry – the Sony version will be Sony-specific. The previous version will probably be slightly modified to work better in the corners, but other than that, the chemical formula will stay intact.

  12. 25
    ) Jean Huang
    June 16, 2014 at 1:28 pm

    Nasim,

    Thank you for bringing this wonderful product to the US! I noticed the sensor gel stick is in back order when I went to order. How long of wait do you think we should expect?

    Thank you very much,

    Jean

    • June 17, 2014 at 12:41 am

      Jean, thank you for your interest in the product. We will have more stock in 2 weeks, per manufacturer.

      • 30
        ) Jean Huang
        June 18, 2014 at 1:56 pm

        Thank you, Nasim! I will place an order then.

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