Lola and I have been crazy busy this week, fulfilling all pre-orders for the sensor gel stick. Over 400 orders have been processed and we’ve finally caught up, which is a huge relief! I know that some of our readers have been frustrated with the delays – we really apologize for all this. Having a short supply and a boatload of pre-orders has not been easy. In addition, we are still learning our ways around the new order system and trying to find better ways to ship more efficiently. The good news is, we are now much more efficient with the handling and shipping process, so we will hopefully handle the load much better going forward.
We still have about 100 units left, but those are all called for through the pre-orders. If you have placed a pre-order before Christmas, you should have received an email notification from our system, asking to make the payment (please check your spam/junk folder if you have not received anything yet). Please make sure to complete this step ASAP, so that we can send the rest of the units. Meanwhile, all new pre-orders are on hold, awaiting for the new shipment – we want to make sure that all of our customers that pre-ordered get their sensor gel sticks, instead of having to wait for the next batch.
We also have great news – International shipping options are now open! We are shipping to most European countries, Australia and New Zealand. If you live in a different country and would like us to consider the option of sending there, please use the Contact Us form and let us know which country you want the sensor gel stick to be shipped to, including information on customs and potential taxes (best that you research in advance and provide us with this information). While we will do our best to ship to most countries, please understand that we might refuse to ship to certain countries due to US regulations, high probability of theft, etc. In some cases, we just don’t want the potential headaches with shipping and tracking orders.