Nikon D600 Service Advisory

As you may already know, we have covered and complained about the Nikon D600 dust issue quite a bit here at Photography Life, and we were one of the first resources on the Internet to discover the issue, as detailed in our Nikon D600 review. Unfortunately, Nikon failed to take action and issue a recall to fix the shutter problem on the camera, only partially acknowledging the issue and then silently releasing the Nikon D610, without even mentioning a word about why the camera was replaced in the first place. This led to many complaints from existing Nikon D600 owners that felt betrayed and lied to. I have received a number of reports from our readers that had bad experiences with Nikon’s service centers, which despite multiple trips and replacements of parts did not seem to address the ongoing dust issue. Well, some of those frustrated customers did end up taking action and filed a class-action lawsuit against Nikon on February 19th, 2014. It seems like the lawsuit finally did get some traction at Nikon, because today it released a service advisory for all existing Nikon D600 owners. It does not matter if you bought a brand new or a refurbished D600, or if the purchase was made over a year ago and the camera has no warranty – Nikon will repair your camera for free and will pay for all shipping expenses.

Nikon D600

Below is the text from Nikon USA:

Affected Products:
Nikon D600 Digital SLR Cameras

Some users of Nikon’s D600 D-SLR camera have reported the appearance of tiny spots on certain of their images. Not all users have experienced this issue. Nikon has thoroughly evaluated these reports and has determined that these spots are caused by dust particles which may become visible when the camera is used in certain circumstances and/or with certain settings. It is a well-known fact that the presence of dust particles cannot be completely avoided when using a D-SLR camera even after normal sensor cleaning procedures, because of a number of factors including components moving at high speeds when images are taken, the use of interchangeable lenses, and the different environments in which a D-SLR camera may be used. As part of its customer-service commitment, Nikon is providing a customer-service measure to reduce the potential impact of dust particles on images taken by its D600 D-SLR cameras.

The solution: Nikon is making available to all owners of D600 cameras (even if Nikon’s product warranty has expired) this customer-service measure, which includes the inspection, cleaning and replacement of the shutter assembly and related parts of your camera, FREE OF CHARGE as well as the cost of shipping D600 cameras to Nikon and their return to customers. Once again, please understand that regardless of this service, your D600 camera as is the case with all D-SLR cameras, will continue to require normal periodic sensor cleanings.

To have your D600 camera serviced free of charge please follow the steps below:

  1. Click on the Schedule Free Service link below.
  2. On the following pages, you will need to provide the serial number of your D600 camera and your contact information.
  3. Then, you will be prompted to create and print your Pre-paid UPS Return label and packing slip.
  4. In shipping, please secure the D600 camera in a plastic bag inside the shipping box with several inches of quality packing material on all sides of the D600 camera. Please send your D600 camera and packing slip only. Do not include any lenses, batteries, memory cards or other accessories. Please do not ship in the original display box (It will not be returned)
  5. Drop the shipping box off at any UPS facility. (Visit https://www.ups.com/dropoff for hours and locations.) You may also arrange to have your shipment collected by a UPS driver.

Schedule Free Repair Service

Nikon will notify you by email when your D600 has been received at Nikon’s repair center. Nikon will notify you by email when the service is complete and ship your D600 back to you free of charge via UPS Ground.

We sincerely apologize for any inconvenience this issue may have caused. Nikon remains committed to providing only the highest quality cameras and components, and we hope that you will continue to choose Nikon for your photography needs.

Contact
For more information regarding this matter, contact Nikon Customer Relations by phone at 1-800-Nikon US (1-800-645-6687), 9AM–8PM EST, Monday to Friday (closed certain holidays) or online here.

If you own a Nikon D600, I would highly recommend to take advantage of this offer and get it repaired as soon as possible.

Nikon D600 Sensor Dust


Avatar of Nasim Mansurov About Nasim Mansurov

is a professional photographer based out of Denver, Colorado. He is the author and founder of Photography Life, along with a number of other online resources. Read more about Nasim here.

Comments

  1. Great work people! I wonder if the same issues is happening with the D4? worst dust ridden camera i’ve ever owned . . .

  2. Nasim,

    My D600 is boxed and on it’s way to Nikon as we speak.
    I appreciate you and the entire Photography Life team. You amaze me with your work, knowledge, and passion.
    Thanks for all that you do.

  3. Got an email from Nikon this morning, already boxed mine up and shipped this afternoon… I just hope it doesn’t take a long time to get it back since I no longer have a back-up DSLR

    • 20
      ) Tim

      Mine was returned to me within 10 days of Nikon’s receipt of my camera.

      • 83
        ) German

        Could you tell us if the fix has been effective? Is the problem solved? Thanks!

        • 84
          ) Ernie

          from what I have heard this does not cure the problem.

        • Avatar of Rich
          85
          ) Rich

          The new program was just started last week using , from what I’ve heard around the web, new parts rather than what had previously been used (one writer spoke to Nikon and was told they were now using the 610 shutter mechanism). Since it has only been a couple of days since this program started I would seriously doubt that any repaired camera under the new program has made it back to the user yet.

        • 89
          ) Tim

          So far, so good for my D600. I have taken about 400 pictures since getting it back, did a time lapse of the clouds to run up the count. I have had 2 dust specks that were easily removed with the “Clean the Sensor” menu action. I shot some pictures of a white board before answering this evening, nothing. I want to shoot the blue sky (when it returns) as that seems to be where the spots are most prevalent.
          Great feedback everyone. Thanks! I do believe Nikon’s QC has declined from what it was. But this Edsel isn’t reason enough for me, or my investment in Nikon glass to throw the baby out with the dirty bath water.
          To repeat – when I got my camera back, the repair order stated they replaced the shutter. Nothing in the repair order listed what shutter mechanism it was replaced with 600 / 610? I trust they would not lie on the repair order and only clean but not replace when they said they did.

          • 140
            ) Matt

            Mine too. I had sent my D600 in last year when I noticed the shredding shutter/dust/oil spots issue. Nikon claimed at the time to have done a thorough cleaning of the mirror box, cleaned the low pass filter and replaced the shutter.

            However, when I got it back the problem was back, and in the same place, worse than ever.

            I contacted the Manager of Customer Support at Nikon New York and explained that the problem was back and worse than ever. He apologized and advised me that I needed to send it back again, as they were using a NEW AND DIFFERENT shutter mechanism than the one they had replaced in my camera.

            Thus, it went back very recently and has come back.

            Finally… A clean sensor, even after 500 shots. Now I can really use my D600 as it was intended to capture those great full-frame images without annoying work in post to get rid of the spots.

      • 90
        ) John

        Did you receive and e-mail when nikon received your D600? mine says it was delievered on friday, but i still haven’t received an e-mail

        • 152
          ) eugene

          Did you get email? My camera was delivered on 3/10, after 14 days I still don’t have a word from them :( called them few times, still no luck.

          • 154
            ) Jim

            I did not get any indication that they had received my D600 until I called. Help person said they did not have any way to contact me and needed name, address, e-mail and maybe phone. Went on-line gave requested info and got a response from service. I don’t know if they don’t do anything until you contact them or not. Requested info was not requested at the time I sent the camera in. Maybe nothing and their SOP or perhaps another example of foot dragging in working on the problem in a responsible forthright manner. From Tim below maybe the former.

      • 91
        ) Tim

        I was asked if Nikon acknowledged they received it, yes they sent an email:

        “Dear Nikon Photo Service Customer:
        We have received your D600 BODY and entered it into our system as
        service order number xxxxxxxx .
        If your service order indicates the product is covered under the terms
        of the warranty, no further action is necessary.”

  4. 4
    ) Jason

    Hi Nasim,

    Good morning. Is this applicable to us New Zealand customers? We have a Nikon Authorize Service Center here called TAMcalister. Can Mcalister fix it for us free of charge? How long is this assistance from Nikon? 2014, 2015 or unlimited time?

    Please advice. Much obliged.

    Kind regards,

    Jason

    • Jason, yes, this advisory is for Nikon globally. Reach out to your service center and they will take care of the repair.

  5. 5
    ) Jerry

    Has anyone had the same issues with the D7100.
    I sent mine in because it had same issue.
    When I got it back , everything was fine. Never changed lenses out. Used the camera 6 times in 2weeks.
    After 2 weeks images were spotted again. I did buy the Eyelead Gel stick and it cleans it right up.
    Thanks for offering the Gel stick BTW
    But dust or ? shouldnt get in when the lens does not come off.

    • 13
      ) Luc Poirier

      My 0.02$cdn comment:
      Jerry I had the same issue with the D90, D7000, D7100 the oldest had the most number of what seems to be oïl specks . I wet cleaned all of them many times (5 times average each) with dustaid and finally got rid of the oïl spots. On kelby training they seem to say its a normal issue with all D-slrs and that you have to learn know to clean your camera including the sensor. My D7100 had 3 circular oïl spots not easily removables. They appeared after only a few thousands shots. One of their professionnal trainer, check and clean her camera after every shooting session, and she inspect the sensor with a louper and clean it immediately if it requires cleaning. For me cleaning a 1200$ camera does not make me too nervous, but if it was a 3k$+ I am not sure I would not feel nervous performing it. Sure if you take pics at F22 or more any dust or oïl spots will appear immediately, but under F11 the uncleaned sensor will not show as easily that its not perfectly clean. The real question is do you see theses defaults on your pics ? if not I would say do nothing, otherwise clean it yourself or get a friend who will do it for you.

  6. 6
    ) Jazzygurl

    Hi

    So would this offer apply to canadian customers as well? So why your saying is Nikon doesn’t need to see purhased recipt and that’s why It doesn’t matter if you bought new or used? Thank you for all tht you do!! It’s truly and greatly appreciated Nasim!

  7. 7
    ) Mike A

    Thanks. FYI- A couple of weeks ago Nikon returned my D600 from its second cleaning and sensor replacement. I haven’t taken any photos to check the new sensor. Today I received a note from Nikon explaining that since my camera was recently cleaned/sensor replaced (for the second time) that my camera isn’t affected by its service announcement.

    I have contacted Lieff & Cabraser, one of the law firms that are filing class action law suites, about my camera problems.

  8. 8
    ) Sergio

    To those people asking Nasim if this solution is available to D600 owners in country X, do you really expect Nasim to call the Nikon service center in your country and find out for you if this offer applies in that country? Good lord, take some initiative and find out for yourselves. I’m sure Nasim’s got much better things to do than to solve your problems for you. I’m also sure Nasim would be a lot more polite in telling you all this, but I just can’t believe some of the requests he gets.

    • Sergio, that’s OK :) Sometimes it is easier to ask that research. Plus, some people don’t know where to go to look for that sort of information. The good news is, this is a global service advisory, so it applies to all countries!

  9. 9
    ) Dharmesh

    I just spoke to a Nikon representative at their Customer Relations Center and they mentioned Nikon will “fix” the issue and “NOT replace the shutter”.

    • Dharmesh, don’t talk to customer service – they often don’t know what they are talking about :) Just fill out the form and send it in. Nikon will replace the shutter mechanism.

  10. 10
    ) Narendra M.

    Dear Nasim:

    What a co-incident? I own D7000 and spotted the dust on recent pictures and when I took a picture of blue sky (after following on videos – how to spot dust on sensor and how to clean Sensor -several times); I had exactly the same picture that you have on this blog. After doing research; I asked question to Nikon Support and I was asked to send my D7000 camera and they said Nikon will clean the sensor regardless the date of purchase.

    Just wanted to sincerely Thank You for your great web-site, blogs and videos about photography! You have become my ‘Photography Mentor/ Guru’ and your Photography Life has become my life of Photography and one-stop educational center for me!

    Regards;
    Narendra M.

  11. 11
    ) Eric

    Called Nikon NZ and they say that they will be replacing the shutter. FYI

  12. 12
    ) Anthony

    Highest congratulations and approbation to those who filed a class action suit against the most deserving Nikon!
    As one of many D800 owners who suffered through their appallingly lack of responsibility and interest in customer service regarding defective auto focus sensors, indeed their complete denial of the problem and strenuous reluctance to fix it properly, I am thrilled to here that Nikon’s collective feet have been held to the fire.
    I hope they have learned something, and I hope this paves the way for ignored owners of defective Nikon products of the future to get justice. We’ll done!

  13. 14
    ) Chris

    whats happening for the Australian customer that have the Nikon D600? will this recall/repair be offered world wide? i strongly believe it should be.

  14. 15
    ) Sunil

    Hi Nasim, I’m a constant reader and can’t thank you enough for all the hard work you have been putting in.

    Don’t you think same thing should have been done to D800/d800E users? I’ve sent my camera twice and still it’s out of focus. There were several complaints but nikon didn’t do anything about it.

    I hope if we raise it to proper authorities we can get a resolution.

    Thanks
    Sunil

    • Sunil, that one is a different issue and not all units were affected (although a large number have). We tried to do everything on our end, but Nikon does not even want to acknowledge the issue with the D800/D800E. For your particular case, it is probably your lens that is not in alignment – I would advise to send both, not just the camera.

  15. 16
    ) Michael E

    I have sent my D600 4 weeks ago, they replaced the shutter mechanism. When I received it back, there were other problems. It stopped beeping when focused, spot metering button was not working and there were scratches on the viewfinder mirror. I sent it back, now they are fixing those issues too without a charge. I will update you if there was any other problems after receiving it next week hopefully.

    • 19
      ) Tim

      My spot metering was off also upon return of my D600. I had to go in and reset settings.

  16. 17
    ) Michael E

    By the way my warranty expired last year around November.

  17. 18
    ) Tim

    Nasim,
    D600 announced Sept 2012. I waited until Aug 2013 to purchase one, thinking any issues would be resolved. I was mistaken. D600 dropped in favor of the D610 Oct 2013 – 2 months after my purchase.
    Contacted Nikon Feb 4th, 2014 for service. They immediately sent a postage paid UPS label.
    Feb 7th – Nikon received my D600.
    Feb 17th – I received my D600 back from Nikon, shutter replaced. 10 day turn around.
    In two frames since its return, a spot has appeared. Removed by Clean Your Sensor. Stay tuned…

    I too received a letter today, worded slightly differently:
    “The customer-service measure mentioned in this Advisory has already been performed on your D600 camera, serial number xxxxx, which included the inspection, cleaning and replacement of the shutter assembly and related parts of your camera, during your camera’s recent service. In these circumstances, your D600 camera, serial number xxxxx, is not affected by this Advisory, and it is not necessary for you to send this D600 camera to Nikon for this service.”

    What bothers me most about this advisory is Nikon’s line:
    “Nikon has thoroughly evaluated these reports and has determined that these spots are caused by dust particles which may become visible when the camera is used in certain circumstances and/or with certain settings.”
    It is not dust – it is oil from the shutter. Nikon still claims it could be the result of a user’s normal use.

    Best regards,
    Tim
    Boise, ID

    • 22
      ) Mack Rockwell

      I had similar issues after third service just after 500 shutter clicks spots were appearing. I had lot of discussion with Nikon Support and their managers. I asked them to fix my camera permanently or return my money. Finally I received full check from Nikon.

      You know what I dont know what to do the money that received from Nikon. I cannot switch to other camera’s like X-T1 because I have lots of Nikon Glass.

      • 24
        ) Tim

        I have heard good things about the replacement for the D600, the D610.
        You might give that a try.

        • 26
          ) Mack Rockwell

          Tim,

          I did ask Nikon to give me replacement of D610, instead Nikon gave me full refund.

          I have refund money now and not sure what to do with that, in which camera I should invest.

          • 43
            ) Lee

            Not Nikon again!

            • 52
              ) James TCK

              Hi Mark, I am also a victim of D600, this is the first time I heard the D600 user got a full refund due to the spots issue, would you please tell us where is the Nikon service lcoation you got from, thanks in advance

  18. 21
    ) Jim Maynard

    As usual you guys are right on top of it. Camera is in the mail tomorrow AM. The sensor has been cleaned about 3x so far at something like 8000 exposures. So even though it is a more recent example there still seem to be issues. Last time I used your great Gel Stick BTW, which seemed to have worked slightly better than a wet clean, but still glad Nikon has decided (apparently under duress) to try to fix a problem that should not have happened in the first place. How long have they been making cameras?

  19. 25
    ) Ernie

    I own the d 600mm and d 7000 and have oil spot issues on both, I emailed the nikon CEO to complain about this and question why they came out with new models shortly after these were released if there were no mechanical issues with the predecessors.
    He did not have the common decency to respond in any way. I own all high end nikon fast glass and only nikon accessories. I also got stuck with 2 sb overheating 900 speed lights which they would not admit to having issues. I will never use Nikon again. I switched from Canon to try Nikon and made a very expensive mistake.
    Back to Canon I go.

  20. 27
    ) Mary Mulenburg

    What I am wondering is, will this offer stand for awhile!? I can’t give up my camera right now with a couple events I need it for (video). I do have spots that have showed up and was planning on trying to clean them myself with the new gel stick you suggested buying, but haven’t done so yet.
    Sending it in right after this announcement might mean waiting awhile.. They will probably be swamped! Is it an offer that will stand for good? I bought my camera in Jan.2013.

    • Mary, yes, the offer will stand for a while I am sure!

  21. 28
    ) Paul Lanfear

    Am I missing something here?…my D600′s been in three times to be cleaned and have the shutter replaced, and yet still the oil spots keep returning, is Nikon’s solution to just keep boxing it up and make do for 4-5 weeks with out it?
    I was looking to buy the 24-70 as my next big investment but I can’t see a reason to give Nikon any more of my hard earned cash…..so I’m off to Canon as well.

    Too little too late Nikon!

    • It’s funny to me to see the remarks of suddenly switching camera brands… The reason I shoot with nikon is because I use to work retail selling cameras and we sent more Canons back to the factory than all the other brands combined.

  22. 30
    ) Robert Morgans

    Nikon haven’t done themselves any favours by holding out until they were squeezed into action.

    They’ve probably cost themselves more in the long run by disgruntled cudtomers who’ve changed to the many other brands available.

    I have a Nikon V1 I bought second hand but will never buy another Nikon.

    Nikon and Canon are bring overtaken by Olympus, Panasonic, Sony, Fuji and A couple of others who are being far more innovative. Everyone knows Fuji looks after it’s customers and that alone gets them more business.

    When will these big companies ever learn….the customer ALWAYS comes first?

  23. 35
    ) richard barton

    Hi Aussies,
    same deal here:
    I cleaned D7000 and D600 with the Gel stick which arrived from Nasim last week. It took several walk sequences around the sensor with retesting 3-4 times on both cameras – but on D600 there’s still a persistent spot in the top left (on viewfinder) corner I can’t shift with that. (both cameras cleaned professionally once already)
    Nikon Australia service advisory from yesterday:
    http://www.nikon.com.au/en_AU/service/service_advisory.page?ID=templatedata/en_Asia/taggable_content/data/service_advisory_notices/d600_service_advisory&Category=service-and-support&Section=nikon-service-advisory

  24. 38
    ) richard barton

    Sorry Nasim, missed your comment that it was worldwide when I posted last comment – thanks for your great work as always.

  25. 39
    ) George castan

    Do all nikon d600 have this problem with oil spots?

  26. 40
    ) George castan

    I am from Cyprus (EU), where can i send my camera for shutter replacement?

  27. 41
    ) Alis

    It is really sad that it needed a law suite for Nikon to wake up…

  28. 42
    ) Lee

    It is too little and too late for Nikon. I have wondered how many people have switched to an other system–I am one of them. The most important relationship between customers and brand is that of trust. I have lost trust with Nikon and I am glad that I switched to a different system. By the way, it really doesn’t matter what Nikon does, either by force or by good will, D600 has lost so much of its value and when you are ready to sell, then you realize what Nikon has done.

    • 45
      ) Peter

      Too Little Too late.
      I just moved to another brand and sold off 7K worth of Nikon gear including a very problematic D600 which even after 2500 shutter actuations and many many cleans, still deposited oil/dust on to the sensor.
      The way in which Nikon treated D600 owners was appalling and left me to reconsider all other brands available.
      I can say without question that this debacle led to me leaving the Nikon stable.
      To release a newer model (D610) that has a new shutter mechanism which effewctively fixed the problem and then not admit that the original model (D600) had a design flaw is just beyond stupidity.
      Did they really think their customers would put up with that kind of crap? Yes, until the class action became a reality. Today’s announcement would not have happened without it.
      never again Nikon…. never again

      • 46
        ) Robert Morgans

        There advertising campaign was ‘I am a Nikon’

        They should re-run it: ‘I am crap’

        It’s a wonder anyone is buying the 600 or 800′s and if they do, it must be rock bottom price.

        Mirror cameras are on the way out as the mirror less ones are so good now, and getting better all the time. There’s no advantages now.

        I’d advise anyone to sell their big heavy full frame camera and move on before the price really crashes.

        Lighter, smaller, mirror less is the way to go.

      • 62
        ) Alan

        My most recent Nikon is a D800. Concerned over the (possible) earlier focussing problems, I did tests as per this site’s recommendations, and it looked OK. My supplier confirmed that there wouldn’t be an issue with the serial no. I had. It did give wonderful images – usually, but I was never really convinced that it was up to the usual Nikon standard. I bought a 80-200 f2.8 (a brilliant lens) and that’s when the focussing problem, as far as I was concerned, started to show up. It appeared to be regularly focussing slightly beyond the point I wanted to be in focus.

        I had only just started to carry out tests when the camera had to go back to Nikon for a repair – the aperture actuation lever had bent(?)

        I continued my testing (could it be the lens?) and found that focussing was now spot on. Obviously, whilst away for repair, Nikon had fixed the focussing problem – without telling me there was a problem in the first place. A bit underhand methinks!

  29. 44
    ) László

    Two weeks ago I sent my d600 for 2nd revisioin due to the dust and oil . After the 1st revisoin and a documented shutter change in December I used the camery for 2 months and the problem came back. For me the only acceptable solution is a chante to d610. I do not trust any more to d600. It is still a shame!!!!

  30. One would think that a leader in cameras and optics could handle a situation such as this in a more proficient and dignified manner. I think a lot of professional and potential customers will think twice or may not think of Nikon at all when they finally make the jump to a pro model. This is like the Fukushima of the digital camera world. C’mon Nikon, stop trying to hide the meat. We’re not that slow. Your prices are entirely too high and your service is really not that great if you check the opinion polls. You better get on the ball.
    Just saying…
    Can you say Canon?

  31. 48
    ) Rich Murray

    My camera is boxed and ready to go after receiving an e-mail from Nikon. When I consider the automated process that has been set up I have to think about this, “It seems like the lawsuit finally did get some traction at Nikon, because today it released a service advisory for all existing Nikon D600 owners” and guess instead that Nikon had this in the works well before the lawsuit was filed. One week is not not enough time to set up this repair program.
    Having been a user of, and at one time a retailer of Nikon, for more than 40 years, I believe them to be an honorable company. Yes they are in business to make money and will do their best to limit loses but let’s give them the benefit of doubt about this.

  32. 49
    ) Dave Culpin

    Hi. Can you just send the camera in without checking if you’ve got ‘spots’ and get them to change the shutter mechanism? (UK)

    • 141
      ) Matt

      Yes you can and you should to take advantage of the new and improved replacement shutter mechanism.

      • 142
        ) Harish

        Matt,
        What new shutter mechanism? That is probably just all BS. I have a case where the CSR actually said the shutter was being replaced and they did not. If, in their opinion, the shutter was really “new and improved”, why would they send an email out to many (incl. me) that their camera needs no further repair since the shutter had already been replaced (mine was in OCT 2013 after the D610 as released). Isn’t that unfair to many of us.

        • 146
          ) Matt

          Harish,

          All I can say is that I originally sent my D600 in for cleaning / repair in August of 2013. On the Nikon invoice (performed under warranty) Nikon stated that they replaced the shutter, cleaned the mirror box, cleaned the low-pass filter and did other cleaning and checks.

          Not too much later, around 500 shots, the spots were back and seemed worse than ever.

          This time, I spoke with the Manager of Customer Support and the SVP of DSLRs. I told them I was displeased and did not want to keep sending my camera in for what seemed like quarterly cleanings. I had asked for a refund because I said I was disappointed that the shutter had been replaced, as noted by them, but the problem was recurring.

          They stated that although my shutter had been replaced, it was with, what I assume to be, the same parts as it was probably manufactured with, meaning, just another D600 sensor.

          They claimed that my camera needed to come back because they had a new shutter mechanism that was unavailable when my first repair was performed. They claimed that this new and improved shutter was not available in August of 2013 when mine first went in for service, so I decided to send mine back again.

          I think the whole way Nikon has handled this has been a disaster, no doubt.

  33. 50
    ) Steven

    Hey Nasim,
    Just curious. Does this apply only to D600s bought or built before a specific date, or can I buy a new D600 today, and immediately ship it to Nikon for repair? This assumes that Nikon never fixed the issue at all before and that it still effects D600s currently being manufactured/sold, which may not be the case.

  34. 51
    ) cgw

    A number of photography sites discounted the severity and prevalence of the D600 “problem,” even as the number of legitimate complaints mounted. Instead, they questioned the depth of the problem and all but denied it. To its credit, this site wasn’t among them.

    One of the worst was photo.net whose Nikon forum moderator was deleting links and banning posters who referenced the class actions suits beginning at law firms up to the time of the Nikon service announcement. The reason? Unreliable rumors. Right.

    Who needs sites whose moderators value their relationship with manufacturers over the interests of their readers?

  35. 53
    ) Chris Zeller

    For my D70 it was the Blinking Green Light of Death, Nikon fixed it twice. The D7000 had focus issues. Now I’ll be sending back my D600 too. Mine kept having oil spots that continued long after 3K shutter actuations. I’m ok with cleaning it but I’ll be glad to be rid of the problem. I thought that the D600 would finally be a “mature” product where these kind of “Growing Pains” would have been worked out.

    I guess I’m still waiting for my “Last Camera”. The D600 is nearly there but hoping for a real D600 replacement with GPS/WIFI, Ok button 100% zoom, no AA filter, -3EV rfocusing and 1/8000 shutter and 1/250th flash sync. Basically everything Nikon put into the D7100 and D5300 in a FF.

    And above all, no defects this time. Promise Nikon?

  36. 54
    ) Clarence

    I purchased my D600 when it first came out and it has about 20000 clicks. The oil issue is no longer a problem for me. Think I will just keep my camera. Sending it for fixing will require weeks and create other potential problems. D600 is a great camera!

    • 65
      ) JR

      That is the case with me, as well, Clarence. I had one of the first D600s that B&H sold(pre-0rder) and I saw the “dust/oil?” specs immediately after a few hundred clicks. However, the specs have diminished considerably since that initial phase, and I can honestly say that I don’t see any more dust on this camera’s sensor than on any other body I’ve owned(this is my fifth Nikon DSLR and they’ve ALL had sensor specs of varying size and quantity).

      I am *VERY* satisfied with the D600 and, other than the crowded focusing points, I give the camera 5 stars. The images it produces are extremely detailed with noise levels that are nothing short of OUTSTANDING. For a full frame DSLR, the ergonomics are excellent and fit my hands as if though the camera were designed specially for me.

      I’m not sending mine back. In fact, I am going to shoot with it this weekend and have a blast doing so!

      • 143
        ) Shane Arrold

        Clarence / JR, same here.
        I had issues, had it pro cleaned once then learned to clean sensor myself and did one big clean.
        Now I just use the gel stick every now and then to clean the odd dust spot which is par for the course for an inter-changeable lens camera.
        I LOVE my D600 and see no need t0 send it in.

  37. 55
    ) Max Shestopalov

    I have a D600 that I wet cleaned 4 months ago. I can’t tell you how many shots I’ve taken since but I can tell you that photography is a weekend hobby and typically I’m wishing I had more thing to shoot (so not that many).

    I checked the sensor and I see spots mostly light but 1 pretty dark.. I don’t know whether its oil or dust or how to tell. I own the Sensor Gel Stick.

    My question is: do I just clean it myself w/ the stick and take a wait-and-see approach or just send it in?

    My only fear about sending it in is that sometimes stuff like this comes back with issues it never even had before you send it in… so if its working well… why risk it…

    On the other hand, I just don’t know at what point I am supposed to tell that there is an actual problem, vs normal dust from swapping lenses.

  38. 56
    ) Frank

    just called nikon with the ccd issue and they told me I won’t be covered because my camera once had impact damage…

    • 77
      ) Ernie

      What does that have to do with oil spots? i have a feeling it is not going to go well for Nikon when this goes to court.

  39. 57
    ) Chris

    Nasim-
    Wonderful site! It’s my new “go-to.” I’ve been waiting for some time in order for this to play itself out. As a long time Nikon shooter who sold all of his lenses and bodies a decade ago to pay some debt off, I’ve been wanting to get back in the slr game. For me the 600 makes a ton of sense but all of this has kept me on the sideline. This announcement has given me more confidence in Nikon.
    My question: do you know if the 600′s that have had their shutters replaced are being replaced with the shutter being used in the 610? If so, would this bump the frame rate to 6 from 5.5? I’m guessing they are replacing bad shutters with a newer batch of the same design, but I’m hoping you may have more insight. Considering I can buy a used 600 for a serious discount over a refurbished 610.
    Best Wishes,
    Chris

  40. 58
    ) Ron

    I too decided last year to sell off my D600 and all my full frame gear, but it wasn’t because of the dust/oil issue. I simply decided that the M4/3 format was better suited to my business needs. While my D600 did experience oil on the sensor, I just wet-cleaned it when it became noticeable and after about 5,ooo actuations the problem seemed to go away. It seems to me that any heavy user of DSLR’s would learn the process for sensor cleaning. It’s not difficult and takes only a few minutes to do. And if dirty sensors were so unusual then how do we explain the abundance of sensor cleaning products on the market?? But I do understand the frustration w/Nikon, who seems to be less than forthcoming about their product issues. That said, since moving on I’m enjoying the Micro 4/3 mirror-less experience tremendously, and highly recommend having a look if you’re thinking of changing systems.

    • 60
      ) Peter

      Ron it seems you and i went i the same direction. I now shoot with a OM-D EM-1,3 primes and pro zoom.
      all of this fits in one small crumpler bags that could barely fit the D600 with an 85mm f1.4.
      I walk the streets for 4-5 hours at a time shooting strangers and i no longer have aaching back and shoulder form the FF rig. Shooting is now pleasurable event for me.
      Ofcourse the other benefit is that i only half the amount of my hard earned $$ invested in gear. makes the wife very happy too!

      • 61
        ) Bob Morgans

        I totally agree with you.

        Trouble is many photographers think the only cameras on the planet are Nikon or Canon and unless it’s full frame it’s cr@p!

        Some are finding out that there’s a new horizon!

      • 69
        ) Ron

        Peter,

        Agreed! And nice camera, by the way. I’m currently shooting the Panasonic/Lumix GH3, which I use in equal parts for stills and video. To this I attach one of two pro f/2.8 zooms that provide a focal range of 24mm to 200mm (planning a 25mm prime real soon). I carry this three item kit, a flash, shotgun mic and various other items in a shoulder bag that used to carry only the camera body w/one lens and flash. And it weighs much less! I can carry this all day with no discomfort and have whatever I need with me at all times. Like you say, shooting is fun again! And that you can get pro level gear at less cost is a bonus.

        Bob,
        Agree also, and will point out the ‘depth of field’ argument is much overrated. It’s much closer than most fans of FF will admit (I know, I’ve compared), and besides, my work doesn’t require the razor thin stuff anyway. And the f/2.8′s provide beautiful bokeh!

  41. Exact same oil spot problem on the Nikon D3. I’ve had mine factory cleaned several times. Nikon insists it voids my warranty if I clean it and says a photographer should never clean the sensor on their own. In late 2013 they were sending me loaner D3, D3s cameras while they cleaned mine every other week. Nikon suggested I should send in my camera at the end of every shoot because I at the end of every day of shooting there are oil spots on the sensor.

  42. 63
    ) Luc

    Hi guys
    My 0.02$ comments:
    From what I read on this thread, I get the impression that we should all get rid of our Nikon gear (panic)….. It started with people reporting their frustration on the D600 to now people using D3 and people reporting the same problem with the DX format as it was a major issue for mostly everybody. I don’t want to lower the importance of this problem, but let me remind you that if your killing a company such as Nikon you will end up with only one major player, that in the last 4 years was using the same 18 mpx resolution on their DX format cameras. Nikon on the other hand has been developping like crazy much higher resolution cameras from the low- level entry to the high end gear forcing the other big player to wake-up . If Nikon is loosing its shirt and stop manufacturing affordable camera gear I don’t think we all gain anything from it. If Nikon cameras were priced in the same bracket as Leica or Hasseblad, I would be more critic on theses manufacturing issues. The problem I see is the market wants better resolution, better low-light capabilities, larger buffer and cheaper cameras, while this sound great on paper, its not really feasible and the camera manufacturer has to give up on quality to try to achieve most of the things the market is asking for. The D600 is an amateur camera not a professionnal one, even if on paper we can believe it is. Amateur camera means not build to the same high standard as the elite cameras. We all have to keep that in mind before buying high technology less pricey cameras.
    Regards
    Luc

    • Avatar of Rich
      64
      ) Rich

      Luc, While the “problem” of sensor debris is real for an unknown percentage of D600 owners (but not all), I question how much of a problem something that we have to take extraordinary measures to observe really is. For me to even see the debris I have to shoot at f/22, or smaller apertures, then post process pushing sliders to extreme positions before it is evident. I wish I never had to clean the sensor of course but on the other hand it is not that big of a deal. Equipment maintenance is a fact of life in most professions/hobbies. Since I’ve been cleaning lenses and blowing dust out of cameras and enlargers for over 60 years, cleaning a sensor to me seems to be just an extension of past practices into modern technology. BTW the largest sensor I have needs constant attention. It’s called a scanner.

      • 67
        ) Luc

        Rich
        I agree mostly with your comments, but let me say that with my D7100 after only a few thousands shots at F8, I could see round opaque shapes on my pics (seen at 100% magnifications) that looked liked oïl stains on the sensor filter. I didn’t freek out I just search the internet to find my options. I finally decided to buy a complete kit from dustaid and spent around 100$ for it. I read the instructions from dustaid and look many videos on youtube, showing on how to do it, and I finally decided to do it, not forgetting to have a full charged battery. It took an average of five cleanup on each of my three cameras to get rid of them. The results is they all perform perfectly (cleaned) today and the problem has not occured again. Will I do it again, the answer is definitely yes. For me its an easy task that can be done by anyone who is meticulous and who has seen it done before (youtube). There is a short training on kelbytraining that shows you how to clean your camera. The trainer used ”smear away” to get rid of oïl stains and “sensor clean” to complete the job. My comment is not to recommend any product but instead to mentionned that many like me have decided to take the problem in our own hands and have learned to fix it and live with it. A good way to train yourself is to use an old DSLR and perform it a few times, until you feel better about doing it on your latest gear.

  43. 66
    ) Jorge Balarin

    Good for Nikon.

  44. 68
    ) Ernie

    I have already left a comment here but would like to add that if Nikon was any kind of company they would issue full refunds on this camera because they knew from the start it was a problem.
    Even though they are doing something now its only because of a pending law suit.
    If you go to trade this in or sell it you will take a beating because of its bad reputation.
    Why should we the consumer take the hit on a blunder Nikon did???

    • 72
      ) Jason

      Full refund? A full refund seems a little too much. The D600 has had some issues but nothing that is so extreme it can’t be pretty easily managed. It’s not like they sold a useless piece of metal. Clean the sensor, it’s not hard. Yes it would have been great with no issues out of the box but I have had a lot of fun this past year with it. It is an amazing camera and takes great pictures, and, even better, now you can get it fixed. Oh, wait you sold yours. Too bad.

      • 74
        ) cgw

        Funny that it took the threat of messy litigation to prompt Nikon’s “generosity.” The timing wasn’t just coincidental as some Nikon apologists argue. Can’t recall any camera maker whose merch ever put them in the sights of legal action launched by irate consumers.

        • Avatar of Rich
          75
          ) Rich

          Let’s just do a bit of thinking about that. The US government took 3 years to set up a web site that’s been broken from the get go but Nikon was able to set their (automated) web site up and fill the pipe line full of replacement parts in a week?
          Isn’t it beyond reason to assume the repair program was set up solely because of a class action law suit when anyone with a modicum of web experience understands it just don’t get done over night?

          • 87
            ) cgw

            Totally baseless analogy that suggests your lack of “web experience” is probably exceeded only by your naivete when it comes to Nikon’s credibility. Pull the other one, mate.

          • 88
            ) Harish

            I do not agree. Having the parts in hand isn’t the issue. This class action has been in the works for a long time now and I would be surprised if Nikon was unaware. This whole bulletin is a diversion. It is very possible that they will return most cameras without a shutter replacement. They never guaranteed that, did they? In fact, even though they say that the shutter was replaced on mine, by virtue of the “spots” occuring on the same location, I seriously doubt they did anything. Again, it is possible that I am speculating but the fact that Nikon has found it impossible to fix my camera (and a number of others), I have strong reasons to believe that this act by Nikon (something they have known for close to a year and half) is a trigger reaction to the lawsuit rather than a coincidence.

            • Avatar of Rich
              92
              ) Rich

              You really should know peoples “creds” before using your keyboard.

            • Avatar of Rich
              93
              ) Rich

              Harish, we will have to agree to disagree at least until this program has run long enough to properly assess it’s value.

            • 94
              ) cgw

              “You really should know peoples “creds” before using your keyboard.”

              Sorry Rich. Making an argument based on a flawed comparison between complex and simple tasks and the sites designed to accomplish them doesn’t do much to bolster your “cred.” Try again.

            • Avatar of Rich
              95
              ) Rich

              Whatever

            • 99
              ) Ernie

              i totaly agree, read my post #96

  45. 70
    ) Harish

    Sent in twice. Sh(i)tter replaced twice. Ran A quick test and still see the spots.

    Appears Nikon does not have a fix. Just buying time

    https://drive.google.com/folderview?id=0B5inrlzjY8ISSXpkdmR6SmxfVU0&usp=sharing

    • 78
      ) Ernie

      I think you are 100% correct.

      • 80
        ) Harish

        Thanks. Good to know people are reading this :). Really pissed with Nikon, especially the way folks with multiple failures (not just me) are being treated.

  46. 71
    ) Christopher

    hi-
    i asked this before, but it never posted. heres the cliff notes version. Yasim, is Nikon replacing bad shutters with whats in the 610 or with a newer batch of what was already in the 600′s? If its the 610 shutter, is the frame rate affected in models that have had shutters replaced? i know your theory was that the shutter itself was defected. not quality control with the build of the camera. has this been confirmed? sorry for all of the questions! I’m just debating buying a used 600 or a refurbished 610. if I’m still not confident i might just go with a fuji xt1. thanks!

  47. 73
    ) Carl

    I had my Nikon D600 serviced last August after seeing nice spots on my vacation pictures….. On this latest Service Advisory, I asked Nikon if I need to send in for service, since I already had mine done last August, and they said that I should, as they have improved their service/parts since then. I asked a few times to double check, and they said send it in….. Anyone get a D610 as a better option of replacement?

  48. 76
    ) Ernie

    I still think Nikon should offer full refunds towards the purchase of the d 610 and let Nikon take the hit money wise on the 600. Why should we suffer for there failures.
    It makes me laugh how some comments here seem to think that yes this camera has issues but we should live with it. That is very moronic. As a lot of these posts have said there are still oil spot issues even after it is repaired and if anyone thinks that’s okay then your nuts.
    Dust is one thing oil is another.

  49. I got a letter today from Nikon saying they have my body and are repairing it. Not much details about the new shutter, but I have heard it is not just a replacement standard d600 they used in production but I think I heard it was revised shutter mechanism. And don’t get all up in a mess over the situation… Other Mfgs have had problems over the years to the same extent and when I sold cameras retail we sent back more Canon cameras than all other makes combined.

    • 81
      ) Harish

      Others have had problems too. I agree but the way Nikon is handling the PR is appalling, to say the least. I just got my camera back a few days back and they said they are repairing as part of the new advisory (even though I had sent it in 2 weeks before that).

      From the spots I see, I am not even sure if they are fixing anything because the spots appear to be in the same places… give or take.

    • 82
      ) Harish

      Again, IMO, the problem probably had two parts. One, potentially being the shutter and another probably that was molded to the body itself. This is what initiated the D610, not simply a PR issue.

  50. 96
    ) Ernie

    Well I just got off the phone with the disfuctional Nikon service to find out if they were putting the d610 shutter box in or what they were going to do.
    She said it is up to the tech doing the repair, it might just need a cleaning !!!!!!!!!!!!!!!
    I asked what the eta back to me would be, she said there is NO time frame for returning the camera.
    I said so your telling me it could be 2 weeks or 2 months and she said there is NO time frame.
    I then said what do I do when I need the camera for my biz and you still have it, she said you can rent one. NIKON SUCKS
    There was NO offer to make me whole what so ever. She should have said we can give you a loaner if it is going to exceed 10 biz days or something like that. They still will not admit it is oil, on there main site they said SOME owners are having DUST particles and tried to say its from changing lenes which any dslr owner already knows. It pisses me off that they wont take extreme care of there costumer base.

    • 171
      ) Anon

      I totally understand your frustration man. I’m a part-time photographer and I can’t take photos because of Nikon. I called them today to get updates on the repair status and a lady picked up and asked me why I keep calling them! haha. They’re terrible! She didn’t even give me an estimateI wish I went with Canon the first day.

  51. 97
    ) Harish

    This was a fun email I got from Nikon (copy-pasted) after I sent them a long email on what I had done since I got the camera back. The funny part is I had already sent them all the pictures.
    ——————–
    In regards to your last message regarding spots on your sensor, if you would like for me to review your images, please attach un-edited, unmodified real life sample images to this case.

    Please note, that dust is environmental and that Nikon cleans and removes all visible dust during normal service. As a camera is not air tight dust particles enter the camera while it is open during lens changing, through the lens itself or can be resident inside the camera. As dust settles and moves during normal operation spots will appear or move over time. This is completely normal and does not indicate any product failure.
    ——————-

    • 98
      ) Ernie

      thats the same crap there website says. they still will not admit to the oil issue. read my comment #96
      this is what they told me today.

    • 172
      ) Anon

      They’re bullshitting you man! They just don’t wanna change it! Cheap bastards

  52. 100
    ) Max

    I own a D600 and while I would like it to be perfect I think some of the folks here are just over the top in their expectations.

    Just like looking both ways before crossing a street even if it’s your right of way it’s prudent to not buy the first run of any new model…camera, car, whatever…

    And in regard to QC, law suits, and Expectations I remember when I made the mistake of buying a first run of a new Acura model. I expected Honda reliability but it turned out the transmissions in those things kept failing. And I’m talking like life and death stuff like dropping into 2nd gear while going 80mph.

    Not to mention a 4k price tag. There was a class action lawsuit and the only thing that came out of it was that the standard warranty on the tranny got extended to 100k miles. After that u are on your own.

    So I’m not sure what your expectations should be since QC and customer service are relative measures and not absolutes.

    • 101
      ) doctorsid

      What is the most sad is how some of these Nikon peeps act like this is uncommon… just 2 years ago there was a class suit against Canon.. they did nothing about, went to court and beat it and still in the end never offered the affected owners a replacemnt, repair of refund

      • 102
        ) Harish

        So to reiterate, I personally have this issue and am trying to deal with Nikon regarding the same. The problem is with the response I am getting. With a camera that I just received barely 4 days back and had one lens, repeat one lens, attached to it and 4000 shots, I have “spots”. The only plausible reason for it could be internal mechanics. IMO, that is a defect no matter how you cut and slice it. PERIOD. This, after Nikon specifically confirmed that the repair was being done as part of the current service bulletin. I can speak of my experience and that does not make me a “peep”! I am not even getting into the resale aspect of it (which is a valid argument as well). I am simply getting into the aesthetic aspect of it and in my opinion, the camera gives me a headache because I shoot landscape most of the time. If you are saying, I should have bought a overly priced D800E for that, that is an absurd argument. I am perfectly okay with the picture that I get out of the D600, just that it goes above and beyond adding its own variation that I would rather that it not. Unacceptable, you say? So be it.

        • 103
          ) Jim Maynard

          Hi Harish,
          I also have a D600, which has just been sent off for the repair so can appreciate your frustration. While the D600 does have “issues” beyond what is normally expected, the appearance of “dust” on the sensor is certainly not just a D600 or even just a Nikon issue. I have had two other DSLR cameras, a D40x and a D7000, both were/are used with only a single lens, and the sensors of both were cleaned several times over say 8,000 shots each. It is the down side of having a camera that is has a detachable lens and a fixed sensor rather than a moving strip of film.. The situation is probably being exacerbated by the newer up-market cameras having higher resolution sensors. It also may be more noticeable as we are now looking more carefully than in the past. Thanks at least in part to the D600 issue.

          • 104
            ) Harish

            Have to say that this is possibly the most responsible, thoughtful answer I have read (to one of my responses, ofcourse). It hasn’t helped alleviating any of my feelings but couldn’t help giving a thumbs up. That said, I did go back to my shots from a D80 (sure 10MP) and the only spots I saw were real dust that were easily removed with an air clean (I am very particular about switching out lenses very quickly). Again, I am not saying I cannot solve this offline (I dont shoot a whole lot of videos and when I do, I am mostly very shallow) but Nikon’s ethics (or lack thereof) is coming to the fore here and that I have a problem with. I have said this in other forums and I will repeat it here too. I did not cheat anyone to make my $$ and I do not want anyone to cheat me off my money either. It isn’t about how much, really (although 2K is not petty change for me!).

            • 105
              ) Jim Maynard

              Thanks. Trying to put some perspective on the problem at hand and not on the comments themselves. It is certainly true that some (maybe even all) dust can sometimes be removed by an air clean. (A recommended first step in Nasim’s excellent sensor cleaning tutorial.) We could probably go on for some length (see above) about how Nikon has chosen to run its business. They seem to have made some very poor corporate decisions with regard to customer service and relations. We can only hope that they come to their senses before going irreversibly down a road to ruin. No matter how good the product, the customer needs to come first, or at least not as a distant after thought.

          • 106
            ) Tim

            It is my belief that photographers understand and expect to deal with dust. I blew out my Nikormat film camera, and do the same with my digital models. This is “beyond what is normally expected”. Using the built in sensor cleaning, locking up the mirror and blowing out the camera resolves 99% of my dust issues in all my models, with the understanding a more thorough cleaning is needed periodically. When I locked the mirror up, I could see that it was oil. What is so aggravating is Nikon’s official position: “Nikon has thoroughly evaluated these reports and has determined that these spots are caused by dust particles which may become visible when the camera is used in certain circumstances and/or with certain settings.”

            It does sadden me to see us turn on each other. There are many that are angry, frustrated, aggravated and fed up with Nikon’s response and lack of responsibility. Continue to direct your ire towards them. Call Nikon out, sue, write, and hold Nikon accountable. Progress is being made. For some too little too late. Don’t allow Nikon to divide us and conquer. Don’t allow Nikon to sweep the D600 shutter oil under the rug.

            • 107
              ) Jim Maynard

              I agree with your thoughts and agree there is no reason to take our frustration out on others within the user group. Some of us believe that Nikon, for the most part, is making good quality photographic equipment capable of producing excellent results. It is unfortunate that they seem to be incapable of admitting there MIGHT be a problem in this case, when it seems pretty clear the most everyone outside the company that all is not right. Very bad idea to make your customers the “irresponsible rumor mongers” apparently hoping the problem with resolve itself. There are other companies out there more than willing to provide what appears to be similar equipment and, by some accounts, provide more responsive customer service. Personally I really like Nikon equipment and hope they can improve the rest of the experience before it is too late.

            • 108
              ) Ernie

              It bothers me also with some comments totaly defending nikon. I said that I think nikon should give any d600 owner that purchased it new a full credit towards a d610 and someone said that the d600 is a good camera and I should live with it’s problems.
              Why should I??? It’s not nikon that has lost 40% of the cameras value it’s me, it’s not nikon that has to put up with oil spots on a continious basis it’s me
              Nikon is not pulling the wool over anyones eyes, they knew very soon after the d600 went to market that there were issues with the shutter box and the 610 was born with a totaly newly designed shutter box which by the way has had no problems with oil.
              I guess the thing that bothers me the most is Nikon still is not admitting it is oil spots they are calling it dust which is normal to have in a slr.

            • 114
              ) Harish

              Ernie, cannot disagree. Nikon might not find it practical to replace every camera but they should definitely strive to do it for ones that are really pissed off with it and show enough documentation with regards to the same.

            • 139
              ) Jason

              Ernie, Actually I said it wasn’t a worthless piece of metal and that you don’t really deserve a full refund as you claimed to deserve. Never said you should live with its problems. If they are trying to fix the problem then great. Still a great camera and not a huge problem. That’s all I pointed out. Mountains out of mole hills.

    • 167
      ) Carol Embry

      I wish I had known about the lawsuit, I would have joined. I have had my D600 to Nikon at least 6 times since Dec. 2012 when I purchased it, for dust spots on my images. This is not something I do for a hobby, this is a business I conduct and must have a reliable camera. I haven’t even been able to use this camera enough to get to know it thoroughly, having to constantly send it to LA and revert back to my backup D90, which, by the way, has never given me any grief. I have railed, begged, pleaded and ranted at Nikon CS to no avail. My D600 is again at Nikon getting fixed, hopefully, fully and finally. Words cannot express how I will feel should the D600 malfunction again after having been serviced for the 7th time and counting under this service advisory. I’d sell the lemon if I thought I could get a decent price for it.

  53. 109
    ) Tim

    Oh My, Nikon sent me a follow-up survey to my service !!!!

    I had called the service center number to verify which center to send my camera to. It was my understanding I would have to pay shipping for warranty service.
    My response to the bullet questions were mostly positive. The employee was courteous and familiar with the issue. He quickly pointed out Nikon would pay my shipping, he was emailing my label immediately. He also (correctly) said repairs could take 10-14 business days once the camera was received. (it took 10).

    My answers on the short essay questions:
    “26.2.2.1 Please let us know why your problem is unresolved.”
    The well documented user history of the D600 oil spot problem (ITS NOT DUST), indicates that replacement of the shutter may not resolve the manufacturing defect. I need to shoot the camera for awhile before I will have confidence the shutter replacement fixed the problem with OIL SPOTS.

    “27: What difficulties, if any, did you experience while attempting to resolve your request or question?”
    Once the camera was received by the service facility, it appears there was no communication between that facility and the service center that took my call and opened my case. For over a week, while Nikon had the camera, they repeatedly tried to close the case as resolved. I didn’t even have the camera.

    “28: If you could suggest one improvement to the Nikon Telephone Support experience, what would it be?” Communicate with the service center so the customer doesn’t feel like Nikon doesn’t know what’s going on.

    “29.1: *Did you visit the nikonusa.com website in reference to your recent problem or inquiry?”
    YES
    “29.1.1: What features or information at nikonusa.com would have been helpful to you?”
    It would be helpful if Nikon would acknowledge this as an oil spotting issue related to a manufacturing shortcoming in some/many of the D600s. Quit eluding to it as a dust problem that is possibly the users fault. I understand dust gets into DSLRs. This is a well documented and reported issue with the D600. So well so, Nikon discontinued this model in favor of the D610.

    Nice to receive this follow-up survey.
    As I recently posted, so far no oil spots have returned. I hope to shoot some over this coming weekend.

    • 110
      ) Ernie

      Hi, Did they indicate if the shutter box was replaced with the d610 shutter assembly??
      When I called them they said it was up to the tech if it just needed a cleaning or parts.
      They also would not say what shutter box they would be using.

      Thanks

      • 111
        ) Tim

        They asked I upload pictures to verify the problem. I did. They did indicate service decisions were up to the Tech (clean or repair/replace). I was ok with that. The pictures clearly showed I had the issue. The invoice that came back with the camera indicates the shutter was replaced. It does not show whether the replacement was a D600 or D610.

    • 113
      ) Harish

      Tim,
      That’s good news. May I suggest that you try shooting at top speed (Ch at 5.5fps) and chug along for 100 shots. Then take a real shot @f22-29 (whatever is available with your lens). Try to keep the focal length as low as possible (under 50mm if possible) . Continue this for about 200 shots and let us know if you still see the problem. While you are it, you can also check the speed of the shutter. That might give you some indication of what shutter it was replaced with. When I got my camera back (on 02/27), the initial 500 odd shots showed no real issues. At about 2000, I started seeing issues and @4000 it was very obvious. Check this image. I had one lens (24-85) on it for the entire duration and it was never removed even when “in-camera cleaning” was performed.

      https://drive.google.com/file/d/0B5inrlzjY8ISUnlBNzVzR3ZTTWc/edit?usp=sharing

      • 115
        ) Tim

        Harish,
        Good suggestions for running up the count to see if the issue persists.
        I am confident I will get enough actuations in the next couple months to see if the problem persists with the new shutter. When I complete a night shoot, I do check any of my cameras for cleaning. With the D600, I will shoot with my 50mm and check for spots. Right now I am only at about 500 shots on the new shutter. It will be interesting to see if the problem reoccurs. (Pessimistically, I suspect it will).

        If the oil spots reoccur, I will engage Nikon regarding other options for a resolution. It is unfortunate Nikon has not taken ownership in this issue. It is disappointing we must deal with them individually. I welcome the class action lawsuit in the absence of Nikon stepping up to the plate. I do not like that the lawsuit will profit attorneys who care little for our plight and that it will draw out the process.
        That said, I can be very patient, and persistent.

  54. 112
    ) Ernie

    Thank you

  55. 116
    ) Mike

    I can’t complain too much. I bought the D600 refurbished and now with 20,000 clicks I’m getting a new shutter for free. In the process I learned to clean my sensor. Not absolving Nikon, but they eventually did the right thing and was able to get into FF at a reasonable price.

    • 117
      ) Harish

      LOL, wont disagree with the bargain aspect. I have sent in my camera twice. Second time, I was told “it is being repaired as part of the new Service advisory. If you have problems, then we will talk”. CSR now says that it has been escalated to L3 (one level below David Dentry is how he explained it). Here is the latest shot@85mm, f/29. It is amazing to see what I see. Yes, I do shoot landscape at higher focal lengths :).

      https://drive.google.com/file/d/0B5inrlzjY8ISSEpBRHNoWkNXX00/edit?usp=sharing

  56. 118
    ) Harish

    So got an email from David Dentry stating that “my images seem to illustrate a continuing problem” and subsequently requesting that I return the camera for “further inspection” and “continued cooperation”.

    I was so pissed, that I wrote the following letter (abridged…):

    1. When I had sent my camera in the second time, I had requested that it be replaced or refunded. There was no communication whatsoever until I took it to twitter. All I was told was that my camera was being shipped back.The letter I sent (a copy of which is attached) was simply ignored. When I insisted, the CSR made an audacious statement. “We are fixing it as part of the service bulletin. If after you receive the camera back and still have the same problem, we will consider a refund or a replacement with D610″. So now I have shown beyond doubt that the issue exists. So do what you promised. Why are you requesting continued cooperation from me? I seriously thought that you had finally found a fix to the proble, but it appears it was simply a reaction to the class-action lawsuit.

    2. There are consumer protection laws that address such issues. Given the gravity of this issue, it appears unfortunate (for lack of a better word), that Nikon shows such high-handed behavior and request further cooperation.

    3. As I had previously stated, my line of work requires me to work closely with customer issues. When I am involved in fixing an issue, it gets fixed right the first time. Is it inappropriate to expect the same from Nikon? May I ask what it is that your technicians will do this time around that they did not previously? Does it take a Sr. General Manager’s intervention for your technicians to do their job? I hope not. Given that, what is the potential new outcome? A replay, no matter how you cut and slice it, will give you the same result. In other words, why did Nikon not get it right the first time. Did Nikon not know how to fix the issue? That is probably understandable the first time. How about the second time? Why do I have to be on the receving end for Nikon’s incompetence? Is it possible that the shutter was replaced on paper only? I ask because the nature of spotting appears to be identical to the first and second attempts.

    4. As much as Nikon is in, everyone’s opinion, denial, fact is that this manufacturuing defect is real and made obvious from the fact that I merely took the body cap out and replaced with a 24-85mm lens that is manufactured by Nikon as well and continued shooting my favorite subject matter in the last 5 months.

    5. In the last 5 months, again, the only photos I have taken are that of a wall with a piece of paper and some board pins. I love shooting landscape, architecture and my kids. How long do you expect me to continue this “test” phase?

    6. When I go out on a vacation, chances are pretty small that we will visit that place again. I need the peace of mind that I would be able to take pictures that I know are not “spotted” (which is how a significant number of pictures from thailand turned out to be). I have hence been postponing my vacation for the last 5 months as a result. Would you be willing to tell me how long this has to continue?

    7. In trying to validate that the camera has been fixed (which obviously isn’t), I have expended about 10% of its rated life. After an inspection/repair, chances are I would potentially expend another 10% before I take it out to do some real photography. Explain to me exactly why this is fair to me? A camera that is out of warranty that has expended 20% of its life simply by testing it for no fault of mine? While you might argue that the shutter has been replaced, there are other moving parts, isn’t it?

    8. Given that this is no D4s or D800, I am sure trade-offs were made to bring it under the price-point. Nothing wrong with that and I personally deal with such situations everyday. What is important is that the right compromises are made. Not ones that ruin customer experience. The “spotting” is definitely one of them.

    Effectively, how do you expect my continued cooperation when an ETA to this issue has not even been well-established (as if 5 months weren’t long enough) when a much simpler solution is available that will result in customer delight (refund the money or replace it with a D610).

    I received the UPS label and thanks for that. I have no issues returning the camera for sure but I do not want this game to continue because all it has managed to do is increase my frustration levels. Please keep it. I do not want it back. I sincerely request you again to refund my money. I am not even asking that you compensate me for the lost time. I will wait until you respond before I send my camera.

    Thank you.

    Sincerely,

  57. 119
    ) Tim

    Updated my case with Nikon -
    ————-
    This issue is not solved. PLEASE RESET THE STATUS

    I have now taken approximately 1484 pictures with the new shutter. The oil spots on the sensor have returned.
    IT IS NOT DUST – Quit insulting us by saying it is a dust issue. You know it isn’t, we know it isn’t.
    Shutters don’t splatter dust, they splatter lubricant, unless you are using graphite.
    I am attaching 2 unaltered pictures taken today that show the new shutter is leaking oil onto the sensor.
    Bring your attention to the upper right corner. The location all of the D600 owners are seeing the problem. I have cropped and annotated picture 4433, to make it easier to quickly see what I am dealing with.

    THE SHUTTER REPLACEMENT DID NOT CORRECT THE MANUFACTURING DEFECT IN MY D600.

    I therefore am asking that I be allowed to return to you this camera and I be sent a prompt refund of $1996.95.
    I would like the refund sent immediately so I can purchase a D610 of a DF before the end of March, while the package and lens rebates are still on.

    ====================================================================
    Nikon D600 24.3 MP CMOS FX-Format Digital SLR Camera (Body Only)
    $1,996.95
    ——————————————————————–
    Item Subtotal: $1,996.95
    Shipping and Handling: $0.00
    ====================================================================

    I know you have heard from hundreds, perhaps thousands of dissatisfied D600 owners.
    This issue is well documented on the internet.
    It is also well documented that sending the D600 for repairs does not correct the problem.

    I have played by your rules. I sent my unit in for shutter replacement, it did not correct the manufacturing defect.

    My wife and I have a trip planned soon for our 35th anniversary. I would like to get a different Nikon camera that will not have a shutter oil issue spotting the sensor. I don’t have the time to send the camera back every 3 to 6 weeks. I now have NO confidence the shutter replacement will fix the manufacturing defect with this camera. The fact you have discontinued this model in favor of the D610 shows you have no confidence in the D600 either.

    Please contact me as soon as possible with information to return the camera for a refund so I can buy a D610 or DF.

    Thank-you,
    Tim

    • 120
      ) Tim

      My mistake – upper left corner.

      • 121
        ) Harish

        Tim,
        Could we exchange our repair order numbers so we can reference it and see how they respond. Anyone else is welcome too.

        My repair order numbers are: 6259599 – Oct 2013 and 6331879 – Feb 2014.

        In both cases, shutter was replaced.

        Latest email correspondence I got:

        Thanks for your email. I certainly do understand that it is frustrating having to deal with this issue. I’d certainly prefer that you be out enjoying your camera (and family) and not sitting inside shooting thousands of photos to test the camera. I’d bet that in 99% of of regular photos you’d never even see any dust, normal or that which the Service Advisory addresses.

        Our goal is to deliver camera’s which provide great images, are easy to use and require minimal maintenance. Dust is always going to be a fact of life with a D-SLR and since newer cameras have larger sensors and smaller pixels it’s likely you’ll see more dust in normal operation. If dust appears during normal operation we provide instructions on how to clean it yourself and also recommend periodic professional maintenance and cleaning. If you specifically test for a products limitations it’s often easy to reproduce what wouldn’t normally be an issue.

        Our records indicate that your camera’s shutter was changed when it was in for service in October. Based on the test photo you sent we’re requesting the opportunity to study the camera to see what issue there could be.

        Again, I apologize for the inconvenience but we do require the camera be here for any further work.

        • 122
          ) Ernie

          Boy, what a bunch of crap Nikon is slinging. They will never admit it is oil and not dust.
          I think when this goes to court the legal team on the consumer side is going to need
          a independant lab to confirm it is indeed oil to provr Nikon is lying about this issue we
          are having.
          That should win the case and I hope the court forces Nikon to replace all of the D600′s with the 610. That would be the only fair rullng in this case. We should not have to put up with Nikon’s crap and keep sending these defective cameras in every couple of months for a fix that has no lasting affect.
          I am fed up with these people treating us like idiots.

          • 123
            ) Harish

            yeap. A camera that works 99% of the time :). Oh and has a limitation at f/22, f/29 and the like. That is what I have gathered :). At a minimum, lawsuit could now include “deceptive sales practice” thanks to his response.

          • 124
            ) Harish

            Started the following petition on change.org. Please sign.

            http://t.co/Lkmx9RAFwr

  58. 125
    ) Alex

    Anyone else waiting on their acknowledgement email? Mine delivered on 3/3 & signed by Mr. Velazquez, but no acknowledge email yet :(

    • 126
      ) Jim Maynard

      Mine arrived on 3/4 according to UPS. No acknowledgement yet either. So far there is no firm evidence that Nikon has the beginnings of a clue as to how to provide any sort of meaningful communication regarding this issue. It would appear to be fairly easy to do. For a start: What is the actual problem? What is the actual policy with regard to the recall and fixing the problem? Is there a set procedure, not “its up to the tech to decide what to do”? If the shutter is replaced, what is the replacement part? Same as D610? If not, why bother? Is the shutter the only source of excess “dust/oil” contamination? The mirror is also a moving part. Do all serial numbered D600′s use the same shutter/mirror mechanisms? I am sure there are any number of valid additional questions. It appears that Nikon, by attempting to “stonewall” any meaningful discussion has exacerbated what should be a fairly routine reliability issue and in doing so has aggravated a pretty loyal user base. Not a smart business decision.

      • 127
        ) Harish

        Not to disappoint you but I doubt the camera will come back fixed. Mine was serviced as part of the bulletin even though I sent it in before. I proved to them conclusively that the problem re-appeared. The CSR was audacious enough to say “We will consider a refund or replacement if you see the problem again”. Now that I showed them the problem, they have back-peddled. This comes directly from David Dentry, the Sr. General Manager for Customer Experience. He has not answered one legitimate question I have asked. He does not even acknowledge that the camera was sent a second time and that the shutter was replaced.

        Here is the entire back-n-forth

        https://docs.google.com/document/d/1P5VAXnDor4o30VPJk9VtAr8RJ2Z3GG0URUmP40gVz60/edit?usp=sharing

      • 138
        ) Alex

        Thanks Jim,

        I just got off the phone with a CSR, & she stated that the LA service center is still catching up on the huge influx of service requests. As of 3/10, they are still catching up on requests from 2/27. Not sure if its at all true though, but mentioned to have something in my inbox by 3/14.

        She did mention that she can put a “rush” for my service request, as I explicitly mentioned how their delays are affecting my upcoming planned events. Not certain if it will be put to actions, but worth a try.

    • 128
      ) Chad

      Hi,

      My D600 arrived on the Dock at Nikon in in Melville, NY on 3/5 and i just received
      my Nikon Service Acknowledgement/Estimate on 3/8, so hold
      tight they will be responding shortly.

      Per my discussion with Nikon CSR, the shutter
      being replaced in the D600 is NOT a D610 shutter, rather
      a newly engineered D600 shutter to prevent oil/dust
      onto the sensor. I grilled him pretty hard and he was
      firm on his answer. We’ll see. I’M optimistic this will solve tge issue
      we are all having. If it does not fix the issue,
      I simply keep sending back or insist a D610 replacement or refund.

      • 129
        ) Harish

        LOL, good luck asking for a replacement or refund. Read my correspondence from the prior post. :)

        • 130
          ) Chad

          Hi Harish,

          I see what you’ve been through…. Heartfelt and
          by no means can a corporation get a away with deceiving its customers like this.
          Welcome to dirty corporate. I just hope I don’t have to exhaust my energy
          into this issue, but mark my word….I don’t like to lose to or be lied to, especially
          when I’ve spent this amount of money. Let us know the progress with Mr.Dentry….and he will
          provably NOT contact you or respond an any forum due the slew of D600 class actions moving forward against Nikon as we speak.

        • 131
          ) Chad

          Harish….wow…i read your entire thread between,
          david….the CSRs and yourself….what a joke.
          They are back pedaling and really eating up time with
          corporate policies and procedures. What an insult
          to its customers. I hope you receive a full refund and/or a D610
          For all the wasted time and trouble on this issue.

          In fact…..get a refund and move to Canon (not perfect either) but maybe
          You will have better luck. Let us know you progress and good luck!

          -Chad

          • 132
            ) Harish

            Thanks Chad, required a sanity check myself :).

        • 137
          ) Alex

          Harish,

          Sorry to hear the pain you’ve been through. As an ex-CSR myself, this is no means to handle any request/concern directly from a customer.

          If your livelihood depends on these cameras, definitely try seeking alternatives for yourself, as this is too much of a hassle. Sorry for being cut & dry, but I feel that if I’ve invested in Nikon, I’ve have paid for their support services as well. And, this is not what I would pay for. Its a pretty straight transaction.

          Do keep us posted & be patient, you might never know.

  59. 133
    ) Harish

    Just got this email and I was so pissed off. Apparently my camera NEVER got a shutter replacement when I sent it in Feb although their supervisor confirmed that it was. See that below David’s response. Check your service note when you get it back. If it says “CK”, I assume all they did was check and clean. It appears that when they had time, they did a poor job. Now they have a deluge to deal with, guess what they will do!

    ——————————–

    Our Service Advisory procedure replaces the shutter mechanism and associated parts to correct the issue, we did this when your camera was in last October. When it came back in February it was cleaned and checked and no issues found. Since your sample image seems to illustrate some continuing problem our technicians need to study camera to determine the cause. We would appreciate your continued cooperation in resolving this matter.

    Please use the web form to get a new shipping label and let me know the tracking number so we can watch for it. We do not offer upgrades or exchanges. Again, I do apologize for the inconvenience this has caused.

    -David

    David Dentry
    Sr. General Manager, Customer Experience
    Nikon Inc.

    —————–

    Response Chuck D. via Email 02/26/2014 03:02 PM

    Your camera has been shipped back to you under tracking number

    You camera was repaired under the just announced Technical Service Advisory – which addresses the issue of dust that you had been experiencing with your D600.

    The camera was fully tested to be free of dust after we had completed the repair – which included the replacement of the shutter mechanism in the camera.

    Should you experience any issued with your camera once you receive it back – we would like to see unedited image samples that detail any problems that you are experiencing.

    Many thanks,
    Chuck
    Supervisor
    Nikon Customer Relations

    • 135
      ) Chad

      Harish,

      Stay optimistic….This newly engineered shutter
      for the D600 Service Advisory just may fix this oil issue….if not,
      then you have plenty of evidence to move forward on your case.

      Fingers crossed….

      -Chad

      • 136
        ) Harish

        Chad,
        Thanks again but how do you suppose I should trust these folks again. For 15 days, I have been under the impression that the shutter was replaced. I mentioned this in three correspondences and someone as Senior as David was evasive about it until I asked a specific question and he says “oh we just cleaned it” even though they said they fixed it as part of their advisory. The interesting thing is that I received an email that my camera did NOT require service since the shutter had already been replaced.

        With a good % of my camera life forsaken for fact-finding (the shutter is just one piece apart from the mirror et al, right?), how do they suppose that I will be willing to settle for anything apart from a refund.

        I was so angry at that point that I responded within a few minutes. I typically always hold on to my email (especially the irritated ones) until the next day but i do sometimes without too much time because I want the anger to show! This was one of those instances, I guess.
        —————————
        Are you suggesting that your people (this came from a supervisor, FYI) intentionally providing misleading statements? And to do a simple check-n-clean, you had my camera in your possession for 2 weeks? That was until I intervened and asked what was going on. If not, you would have probably had the camera for much more time.

        See the following note:
        (abbreviated version)
        Response Chuck D. via Email 02/26/2014 03:02 PM
        Should you experience any issued with your camera once you receive it back – we would like to see unedited image samples that detail any problems that you are experiencing.

        Many thanks,
        Chuck
        Supervisor
        Nikon Customer Relations

        After 2 weeks and constantly following up during the entire period, you made a statement that was fundamentally a lie. You have wasted enough of my time already. How could you NOT find an issue? I have pictures of it taken as well. I have uploaded it (DSC_4520.jpg). It is apparent with naked eye at 100% crop. If it was true, why did you NOT charge me for the service? Fact is, your invoice states the following: 00REPAIR DUE TO PARTS FAILURE. So why did you not do it?

        Is this the kind of business ethics you follow? I am not surprised why you were avoiding that question. If I were in your place, I would hang my head in shame, apologize and go out of my way to appease the customer. I should even have to ask you this any more but I demand my refund.
        ————————–

  60. Avatar of Rich
    134
    ) Rich

    My camera was sent in on 2/27 and received back today 3/10.
    I used time lapse to to trip the shutter 1100+ times.
    The sensor is as clean now as when I started. Which is ‘pristine’.

    • 148
      ) sam

      Glad to hear that. I was hesitant to send in my camera. There are definitely oil spots on the sensor but only visible at f16 and above. Doesn’t bother me that much. If this service really fixes then I am willing to give it a try. Hopefully they don’t mess up something else.

      Does anyone else have any feedback after this service?

      • 149
        ) Jim

        So far no news is no news. Also sent camera in on 2/27 and have not heard anything from Nikon as of 3/18. According to UPS tracking it arrived on 3/4. Curiosity question: How do you know that the spots are from oil and not “dust”?

        • 150
          ) Harish

          Jim, just to be sure. The camera was received on 3/4 but you have not heard anything from Nikon? No updates on the repair being complete? Did you call Nikon? Typically sending a tweet helps (they typically respond in a day or two but could end up escalating your case to a point where they do a rush job).

          • 151
            ) Jim

            Thanks for your comment Harish. Based on it I called Nikon and they have the camera but apparently did not have any contact info from me in writing, which they need. Nikon guy did not have any info about their progress. I will send whatever they need to complete my part of the process. Camera might be done….or not.

            • 153
              ) eugene

              I’m in the same boat :(

              They received camera 14 days ago in LA facility, but it’s not been processed yet.

            • 160
              ) Herbert

              Same here. They received mine on 3/11, no communication to date (3/26).

  61. 145
    ) Harish

    Just got some info. Apparently, Nikon started a new procedure/parts on OCT 8, 2013. Cameras that were sent in after this date were the ones that got an email to NOT send it in anymore. These cameras require special proof to exhibit the problem. Cameras that got the fix before this date are being taken in for service unconditionally.

    A new procedure was NOT specifically introduced for the service bulletin now were any new parts. Turns out, that even after this new procedure, my camera still had issues.

  62. 147
    ) Ernie

    Good Afternoon,
    this is what the attorney sent me today that is involved in the law suit.

    Thank you for the information you provided regarding your Nikon D600 camera.
    Since you use for business and personal could you estimate the percentage of personal use vs. business use.
    Also, let me know once you get your camera back, the date you sent it in and the day you receive it back.
    If the lawsuit is certified as a class action, you may be able to be a part of it whether or not Nikon has serviced your camera.
    Although Nikon’s service includes “inspection, cleaning, and replacement of the shutter assembly and related parts of [the] D600 camera,” this is no different from the service numerous D600 purchasers have already received from Nikon, and unfortunately our investigation concluded that such service has failed in most instances to remedy the oil and dust spotting problems.
    We applaud Nikon for its increased attention to this issue in response to our lawsuit, but their offer appears fundamentally insufficient, and the lawsuit will continue to move forward on behalf of all D600 purchasers.
    We will keep you updated as the case continues to develop.

    Thanks,
    HEIDI S. CUPPY | PARALEGAL
    ZIMMERMAN REED, PLLP
    1100 IDS Center, 80 South 8th Street
    Minneapolis, MN 55402 T 612.341.0400

  63. 155
    ) Britney

    Does anyone have an idea of how long the service will take? Or how long your particular D600 took to get back after sending in? I know that the advisory has no expiration, but I’m curious about how many weeks the replacing will take. I have a 3-4 week window between sessions that I was planning to take advantage of with this service. Of course I have backup, but I’m curious if I’ll have a sparkly new shutter :P.

    Thanks in advance for any personal insight! :D

    • Avatar of Rich
      156
      ) Rich

      My camera took about 10 days from the time it was received by Nikon (Melville,NY) to the day they shipped it back. HOWEVER, I was able to get in at the start of the repair program. Now that the facilities are getting more and more cameras in for repair their are reports on several sites suggesting that it is now taking much longer. That would of course be understandable. I suggest that if you have time constraints that you call and ask for a current stimate of time to repair.

    • 157
      ) Jim

      Sent camera on Feb 27. Did not hear from them for a couple of weeks. Called (probably March 17-18) and was told they needed some information. (Got e-mail acknowledgement on March 19 that it was in the service queue. Got notice from UPS with tracking number March 23 that it was on the way back. Got letter from Nikon (dated March 19) on March 25 stating they had received the camera. This D600 is slightly later serial number (starts with 307). I have no idea what they have done but it was done in a timely manner. Camera should be back here on the 29th, according to UPS.

    • 158
      ) CSM

      Sent 3/3 to Melville NY service center. Received back on 3/19. Service replaced the shutter. This was my second service, previously done in Aug 2013.

    • 159
      ) Tim

      Sent mine in the first time on Feb 4th (just before the advisory), received it back on Feb 17. Very pleased with the turn around. Nikon replaced the shutter and cleaned the sensor.

      After around 1475 pictures with the new shutter, OIL spots had begun to be visible at f/22 against a blue sky or white background. They are faint right now, but that is the symptom of the issue.

      Sent the camera back on 3/19, Nikon received it on 3/24. Our warranty covers “repair or replace”. I have asked they replace it, preferably by refunding my purchase price so I can buy a D610. I really do not want another D600. I love the camera, but don’t trust it to not ruin my pictures. I have no faith they know how to fix the manufacturing defect. It is at Nikon’s discretion to repair or replace.

      I await their decision.
      I love the camera and when not spotted by OIL, the pictures are wonderful.

    • 162
      ) dr

      Sent mine in on 3/6 to LA service center. Didn’t hear anything, so I called last week. They had received it, but hadn’t processed it yet. I still haven’t heard anything, so I assume they haven’t opened the box yet. So at this point, it looks like at least a month if it’s sent to LA.

  64. 161
    ) Tim

    HUGE ANNOUNCEMENT FRIDAY !!!
    Perhaps Nikon has finally figured it out!

    Nikon’s March 28, 2014 “Announcement Regarding the Nikon D600 Digital SLR Camera”
    http://www.nikon.com/news/2014/0328_01.htm

    Nasim – This deserves an article of its own!

    • 163
      ) Harish

      Figured out? They did that a long time back, just never came clean :).

    • 169
      ) jasmine

      Thats awesome!!

      Glad to hear, that they have heard the public and are taking ownership on the issue. Don’t get me wrong I love Nikon products I have for years, its very unfortunate though when a product does more wrong and harm to the user when we have paid hard earned money on it. Prime example would be all the vehicle recalls with Toyota, etc. if they stopped listening to the consumer the consumer will just go elsewhere if its a constant issue, constant concern.

      I sent mine in a couple weeks ago up here in Canada and haven’t received any notification of it being received…. etc.

  65. 164
    ) Max Shestopalov

    I sent in my d600 for impact damage. I never had anything i would say is out of ordinary in terms of oil spots.

    besides doing the actual repair i asked for nikon decided to inspect and replace my shutter as well.

    now after 100 frames i have an oil spot and a strange horizontal bar thing.

    thanks nikon.

    • Avatar of Tim Herring
      165
      ) Tim Herring

      Max – send it back immediately with good proof it the OIL issue returned.

      On March 28 Nikon altered the service advisory to include replacement if warranted. Just keep sending your D600 back. On Monday the 31st I got the call they were replacing my camera. Best wishes in your case.

      I am not going to continue to debate or beat Nikon into the ground. We all know and agree on how it should have been handled. Apple had the same blindness with the antennae issue on the iPhone 4 “you’re holding it wrong”, and GM with the ignition key. Sadly people died in the GM case.

      Here is the link:
      http://www.nikonusa.com/en/Service-And-Support/Service-Advisories/hs309y82/Technical-Service-Advisory-for-Users-of-the-Nikon-D600-Digital-SLR-Camera.html

      • 166
        ) Max Shestopalov

        NY facility got it yesterday. I checked my service order status and it says “Product Replaced.” I hope it means what I think it means… and I hope the replacement is a D610.

  66. 168
    ) Max Shestopalov

    Got a new D610, after only 1 “still a problem” send-back.

  67. Avatar of Tim Herring
    170
    ) Tim Herring

    My new D610 was waiting for me when I returned from a work related conference!

    Nikon returned the 1g memory card I sent with my D600 holding OIL spot pictures I took right before packing up the camera for its 2nd repair trip.

    Total time Feb 4 – April 9th. Inconvenience – several outings of OIL spotted pictures, and the time to resolve. Yes, I am disappointed Nikon was not listening to its customers or the professional community. Ideally, with the roll-out of the D610, the program of 1)First trip – replace D600 shutter, 2)Second – replace with D610 should have been available.

    Thank-you Nasim & Photography Life to being on top of this issue.
    I urge readers to support Photography Life by occasional donations and making your purchases through their links.

  68. 173
    ) Mike

    I sent mine back on 4/28 and it was received in the Montreal office by 4/30 I had to call and speak wtih them when they received it as I was told I would get an email advising they received it. They said they didn’t have my email but it was clearly on all the paper work and such. Looks like it was on the bench by 5/7 with the following repairs:

    Service Repair Rank B2
    RPL Shutter Mechanism
    General Check & Clean
    Note M6

    Had to email them on 5/8 to find the status and they sent me a response back saying it was shipped, Left Montreal on 5/12 and I received it today 5/13. I’ve took some shots but will have to test to see if there are more issues.

    I sent it to them with a shutter count of 300 and they sent it back with 898. It is funny how people report varying counts. I’ve seen as low a few hundred to several thousand. From the sounds of most people I am going to antipicapate another return. I just don’t want to keep up with the repair game. I hope next time results in a upgrade to a D610.

  69. Avatar of Christy
    174
    ) Christy

    Just a little update with my experiences. First, I included the body cap even though Nikon said no accessories after reading Thom’s recommendations. Even though I carefully packed the camera body according to instructions (in a plastic bag, surrounded by packing material), I didn’t feel that leaving the sensor exposed was a good idea. On the printed packing slip, I wrote that I had included the body cap. I also taped a small label with my last name to the body cap. So hopefully I will get it back. If I don’t, I’d still rather lose a $10 cap, than potentially harm my camera. I didn’t include any other accessories, removing the cards, battery, eye cup, etc. The following is the timeline so far:

    • 5/13 – I got a UPS shipping label from the service advisory link
    • 5/14 – dropped my D600 (with body cap only) at a UPS store
    • 5/19 – UPS shows Nikon received it
    • 5/20 – received an email from Nikon acknowledging the service and I approved the $0 estimate
    • 5/21 & 5/22 – checked the status daily in the morning & evening, showed as ESTIMATE ACCEPTED
    • 5/22 – in the evening, the status changed to SHOP
    • 5/23 – morning, status has changed to BILLING (detail still shows as $0, good will repair)

    I am hoping my camera will get here next week. From reading other posts, I know that Nikon is likely to ship it and not notify me or update the status to shipped. My only real concern is that they send it to my shipping address and not my billing address. The last time I sent a camera in for repairs (D70s), it was mailed without notifying me to my billing address, even though I specifically requested them not to. My billing address is rural, so the box with my camera was placed behind the post for my gate, in a pasture. I was lucky that I spotted it, because it rained that night. There are also livestock in the pasture, and they will usually mess with new objects. I will update this post when I receive my camera back.

    Since I was going to be without my camera for a couple of weeks, and because my lens had never been serviced, I decided to take advantage of the free shipping to Nikon. I set up a separate service order through Nikon’s website to clean & check my Nikkor 28-200mm lens. I put it in a separate plastic bag, with front & rear lens caps attached, and put that in the same box as the D600. I included it’s packing slip as well, which I wrote exactly what was in the box. It follows a similar timeline – at UPS on 5/14, received by Nikon on 5/19.

    • 5/20 – I got a separate email from Nikon with a service estimate for the lens ($78). No free lens cleaning for me – maybe that’s just something they do for the customers who physically bring in their equipment.
    • 5/21 – status showed as ESTIMATE ACCEPTED
    • 5/22 – my bank account was charged the amount of the estimate; status still shows as ESTIMATE ACCEPTED
    • 5/23 – status now shows as SHIPPED with a UPS tracking number. UPS tracking info says that the lens was shipped on 5/22 in the evening, with an ETA of 5/28. Detail does not show whether the lens is being shipped to my work or home address.

  70. 175
    ) John Fahy

    I’m pretty late with this one…I’ve been traveling in India for the last year and so have not had a chance to get the sensor sorted, but like all d600 users, I’m terrified of shooting with any sky in the frame, knowing it will reveal dust all over the sensor!

    I will be going back to England in a couple of weeks, I was wondering if there is a similar service outside of the US and if you have a link for a similar procedure?

    Thanks very much,
    John

  71. 176
    ) Jim

    Even before having the shutter replaced (in US), there was never “dust all over the sensor” problem. At worst, dust spots showed up in upper left part of photo, with the actual dust in the lower right corner as you look at the sensor. The eyelead Sensor cleaning stick available from Photography Life works great to remove any dust. Just carefully follow the instructions. AS a practical matter, the problem was becoming less frequent with increased shutter use and back to normal dust problems inherent with DSLR cameras after replacement. Don’t be terrified, just use it. It takes great pictures.

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