J.D. Powers & Associates, Inc. recently released a survey measuring the customer satisfaction of DSLR owners.
With every survey, there always those that find some fault with it. But as a former Pentax shooter, I am not surprised that Pentax has such high marks. It has some solid products, such as the K-5, that offer a lot of bang for the buck, and tends to have an extremely loyal customer base. In perusing the internet and reading a number of similar studies, I often found Nikon and Canon to be neck and neck, with one or the other edging the other, but not by any appreciable measure.
Amid the recent debates regarding my D800 post and some of the criticisms hurled at Nikon, I thought it was important to recognize that Nikon continues to receive high marks from its customer base across a number of categories. Some viewed my explanations that those of us that purchased the first wave of D800s were taking a bit of risk as somehow being an apologist for Nikon quality. To the contrary, from years of working in the high tech industry, I simply recognize and accept the fact that those that receive the 1.0 version of software or hardware always assume a higher risk than those that order that particular product after it has been out in the field for some time, the manufacturing lines and workflow processes have been ironed out, and some of the bugs missed by the quality assurance/control teams have been discovered and fixed. And while it is clear that Nikon has some number of D800s with the autofocus problem in the field, I don’t know if anyone but Nikon knows how many units are affected. The autofocus issue is particularly aggravating because it goes to the very heart of the D800′s main appeal – superb resolution.
Good news! I recently received confirmations from a number of photographers experiencing the same left autofocus issue, that Nikon’s Melville, NY Service Center and other repair facilities have successfully resolved this issue.I take this as a good sign that Nikon has a handle on the problem and a reliable fix. After some initial testing when my D800 returns, I vow to never look at another test chart… well… until a new lens arrives. In the meantime, my D7000′s smile has returned to her face since the “intruder” departed from our home in a box. I haven’t had the heart to tell her that the D800 will eventually return and become a permanent member of the family… ;)
I will post the details of my repair experience and keep everyone in the loop. In the meantime, I would urge everyone to put their D800s through the testing process Nasim outlined and ensure they are working correctly. Let’s hope Nikon has resolved this issue at the plant, and people spend more time and energy showcasing the D800′s extraordinary capabilities. More to come…